Hi, I’m
Mukesh Kalwani
Gandhidham
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Strategic business development leader with forward-thinking and creative approaches to developing revenue channels, capitalizing on market conditions and enhancing sales funnels. Consultative sales expert with proven expertise in supply chain logistics and after-sales support. Ambitious Business Development Executive well-versed in recruiting, developing and retaining top-performing teams. Practiced in building strategic relationships to facilitate key business initiatives. Advanced knowledge of change management protocols and merger integration. Dedicated business Development offers [12] years of experience in product solutions. Polished and articulate professional skilled in engaging specialists and potential customers. Expert at learning in-depth functions and information about products, competitive offerings and cutting-edge developments.
Overview
9
years of professional experience
Work History
IDFC FIRST BANK LTDGandhidham
Business Development Executive
12.2021 - 11.2023
Job overview
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Negotiated contracts with clients for new business development initiatives.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Researched customer feedback regarding products and services offered by the organization.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Participated in meetings with sales manager to discuss strategic objectives related to business development initiatives.
- Developed growth plans by identifying key clients, key targets and priority service lines.
- Facilitated and managed business development plan based on market and industry research.
ICICI BANK LTDGandhidham
Team Leader
08.2019 - 11.2021
Job overview
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated communication between cross-functional teams within the organization.
- Completed daily quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Shayam Auto LinkGandhidham
As Admin
12.2016 - 05.2019
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Delivered products to customer locations on time.
Mahindra & Mahindra Co B M MANGATRAM CoGandhidham
Sales Coordinator
02.2015 - 01.2016
Job overview
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Generated leads through cold calling, networking, referrals and other methods.
- Researched industry trends to inform strategic planning decisions related to marketing initiatives.
- Organized webinars to promote products and services offered by the company.
- Performed follow-up calls with customers after each sale was completed.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
Education
Sunrise Univercity CollegeRajasthan
Bachelor of Commerce from Accounting
06-2014
Skills
- Customer Relationship Management
- Sales Pipeline Management
- Account Servicing
- Territory Growth
- Business Development
- Event Planning
Languages
Sindhi
First Language
Hindi
Beginner
A1
English
Intermediate (B1)
B1
Timeline
Business Development Executive
IDFC FIRST BANK LTD
12.2021 - 11.2023
Team Leader
ICICI BANK LTD
08.2019 - 11.2021
As Admin
Shayam Auto Link
12.2016 - 05.2019
Sales Coordinator
Mahindra & Mahindra Co B M MANGATRAM Co
02.2015 - 01.2016
Sunrise Univercity College
Bachelor of Commerce from Accounting
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