Mukesh Kandari
Zirakpur
Summary
Dedicated and experienced aviation professional seeking a Dispatcher position at Air Arabia. With over 5 years of hands-on experience in coordinating flight schedules, ensuring passenger satisfaction, and generating pre-flight and post-flight reports, I am committed to ensuring operational efficiency and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE AGENT
Inter Globe Aviation private limited.
Chandigarh
2021.06 - Current
- Certified Load controller for A320/321 and for ATR72-600
- Prepare and analyze flight plans, considering factors such as weather conditions, aircraft performance, and air traffic control restrictions.
- Coordinate with pilots, ground crew, and air traffic control to ensure timely departure and arrival of flights.
- Monitor and track flights in real-time, providing support and making decisions to adjust routes or schedules as needed.
- Communicate with flight crews regarding changes in flight plans, weather updates, and other relevant information.
- Maintain accurate records of flight plans, communications, and operational data.
Customer Service Agent
Bird Airport Services Mohali
Chandigarh
2021.07 - 2022.06
- Supervised Check-in Counter, Boarding Gate, Arrival Area, and Ramp to ensure punctual flight departures and arrivals.
- Served as a Load Officer for TataSia Airlines, ensuring meticulous safety measures and check-in procedures using Amadeus.
- Resolved passenger queries, managed daily flight records, and maintained accurate baggage counts.
CUSTOMER SERVICE AGENT (CSA)
Indo Thai Airport Management Private Services Limited
Chandigarh
2019.06 - 2021.07
- Delivered exemplary customer service by assisting passengers during arrivals, departures, and boarding processes
- Verified travel documents, coordinated with ramp agents for baggage handling, and prepared pre/post-departure reports
- Ensured high customer satisfaction by actively engaging and resolving customer requests and complaints.
Education
Bachelor of Science - Applied Mathematics
D.A.V College Sec-10
CHANDIGARH01.2017
HSC(CBSE Board) -
Govt. Model Sr. Sec. School, Sector-23A
01.2014
Skills
- Strong understanding of aviation safety regulations and standards.
- Effective communication and interpersonal abilities.
- Proficient in conducting safety investigation and writing detailed reports.
- Ability to work well independently and as part of team.
- Excellent communication and coordination skills
Ability to work well under pressure and make quick, informed decisions - Attention to detail and accuracy in data analysis and reporting
Certification
- DGCA Certified Load and Trimmer for A320/321 and for ATR72-600.
- DG-10 qualified.
Timeline
Customer Service Agent
Bird Airport Services Mohali
2021.07 - 2022.06
CUSTOMER SERVICE AGENT
Inter Globe Aviation private limited.
2021.06 - Current
CUSTOMER SERVICE AGENT (CSA)
Indo Thai Airport Management Private Services Limited
2019.06 - 2021.07
Bachelor of Science - Applied Mathematics
D.A.V College Sec-10
HSC(CBSE Board) -
Govt. Model Sr. Sec. School, Sector-23A
- DGCA Certified Load and Trimmer for A320/321 and for ATR72-600.
- DG-10 qualified.
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