MUKESH KANNAN
Bangalore
Summary
Driven by a strong desire to become an IT expert, actively pursuing opportunities to apply skills in a real-world setting. Excited about contributing and learning in a dynamic environment through internships, projects, or collaborations.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Executive Officer
Altruist India Private Limited Chambers
11.2023 - 03.2024
- Customer Service (Inbound Call Handling)
Successfully managed [100+] inbound calls daily, resolving [90]% of customer inquiries on the first call. - Achieved a [100]% increase in customer satisfaction (CSAT) by delivering personalized and efficient solutions.
- Reduced average handling time (AHT) by [95]% through process improvements and effective communication.
SUPERVISOR
Spices Plantation Estate
01.2022 - 10.2023
- Assigning Job to the labours
- Checking the quality and quantity of the work done by labours
- Doing Payroll for the workers weekly basis
- Checking Productivity and tracking
Education
Higher Secondary School - Computer Science
T.K Sangam Matric. Hr. Sec. School
01.2015 - 01.2016
BACHELOR OF TECHNOLOGY - B.E. Computer Science
Anna University
01.2016 - 01.2020
Skills
- Adaptability
- Attention to details
- Time Management
- Creativity
- Team Work
- Active Listening
- Communication
- MS Office
- MS Teams
- Operating Systems
- Google Workspace
Timeline
Customer Executive Officer
Altruist India Private Limited Chambers
11.2023 - 03.2024
SUPERVISOR
Spices Plantation Estate
01.2022 - 10.2023
BACHELOR OF TECHNOLOGY - B.E. Computer Science
Anna University
01.2016 - 01.2020
Higher Secondary School - Computer Science
T.K Sangam Matric. Hr. Sec. School
01.2015 - 01.2016
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