Hi, I’m
Mukesh Kanparia
Retail
Mumbai Mira road,Maharashtra
Summary
HIGHGLIGHTS OF QUALIFICATIONS Over 23 years of experience working within the customer service and hospitality Strong communication and interpersonal skills ability to establish and maintain relationships with customers and staff Ability to prioritize tasks and meet deadlines Computer proficiency in Microsoft Word, Excel, Internet and Email applications
- High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
- Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
- Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
years of professional experience
Work History
Reliance Retail LtdMumbai, Maharashtra
Unit Head
03.2022 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Reliance Retail
Store Manager
03.2022 - Current
Job overview
- Responsible for handling a store of 51000 Sq ft store with an ABP of 100 crore
- Handling FMCG, Home, Fashion, General Merchandise, Customer service, & Commercial department
- Handling a team of Sales Executive, Team Leader, ADM, DM & ASM
- Increasing revenue & controlling operating expenses to increase store profitability
- Analyzing sales figure & forecasting future sales volumes to maximize sales & profit
- Initiate timely action on slow moving & nonmoving products
- Responsible for inventory control & cost control of the store
- Daily tracking of core articles of each department & ensuring availability for the same
- Ensure right mix of staffing across all the departments
- Ensure skill development of staff through training & job rotation
- Monitor & appraise the performance of staff & developing individual career plan
- Set KRA of direct report & conduct performance appraisal Training Staffs for controlling shrinkages & keeping a daily track on high shrinkage articles
- Financial
- Responsible for ABP vs Achievement of the Store
- Responsible for maintaining Store P&L & Ensuring EBITDA Positive
- Responsible for achieving Top line as well as Bottom line of the Store
- Handling Shrinkages & Inventory level
- Ensuring availability of core sku’s of respective department in the store
- Customer
- Responsible for maintaining “Best customer service standard” in the store
- Ensuring upkeeps of the Department
- Ensure high level of customer satisfaction in the stores
- Assess mystery shopping feedback & prepare action plan for improvement
- Ensuring that there should be an hike in Customer conversion throughout the year
- High focus is been put to increase the ATV & UPT of the store
- Responsible for cashiering efficiency report
- Adherence to SOP by maintaining the store in green zone
- Internal Process
- Display of merchandise as per MPM
- Assign duties to Managers & Store Associates
- Ensuring for deployment of the target, Qty as well as Value wise
- Reducing Damage & defective item of the store & ensuring store towards the profitability
- Monitoring periodic Dump & Consumption Booking
- Learning & Growth
- Team Management- Team handling & leadership skill
- Coaching & Mentoring- Regular communication with the team & documenting the same
- Succession training- Training TL to getting at ADM/DM level & DM at ASM level
- Competition Benchmarking- Study of the competitors within the vicinity.
Future Value Retail Ltd, Bazaar
Store Manager
04.2021 - 02.2022
Future Value Retail Ltd
Assistant Store Manager
04.2013 - 03.2021
Future Group, Bazaar, Big
Store Operation Manager
04.2010 - 03.2013
Future Group
Department Manager
04.2008 - 03.2010
Pantaloon Retail India Limited
Assistant Department Manager
04.2005 - 03.2008
Pantaloon Retail India Limited
Team Leader
08.2002 - 03.2005
Pizza Hut Divyani
International Shift Manager
09.2001 - 07.2002
McDonalds Hardcastle Restaurants
Crew Trainer
11.1999 - 08.2001
Education
from Bachelor of Commerce
Skills
- Skills & Ability
- Good knowledge of retail processes & retail industry
- Good knowledge of merchandising, stock management & inventory process
- Result oriented
- Team work & collaboration
- Good communication Skill
- Planning & organizing skill
- Leadership skill
- Analytical skill
- Store Manager, Big Bazaar–INDIA Till Feb 2022
- Responsible for handling a store of 50000 Sq ft store with an ABP of 100 crore
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high level of customer satisfaction through excellence service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer’s needs, profits
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from customers or staffs (complaints, grievances etc)
- Ensure best class customer service and store level customer complaint handling
- Ensure store is ready for opening with all merchandise and offer communication
- Make sure that replenishment of stock is done to ensure optimum stock in all section
- Impart training to new team member, on Safety, Product Knowledge, Merchandising
- Inventory management
- Control pilferage and damages on the floor with the help of staff
- Shift Manager, Pizza Hut – INDIA Sep 2001-Sep 2002
- Ensured customer satisfaction, profit maximization and total operational and financial responsibility
- Assured quality of food being served and quality of service provided
- Housekeeping of the store
- Ensured that facilities and equipment’s a are maintained to International standards
- Practiced and maintained all safety and operating procedures
- Maintained the cleanliness of the store at all times
- Prepared weekly inventory and sales report; Resolved systematic inventory issues
- Crew Trainer, McDonalds – INDIA Nov 1999-Aug 2001
- Ability to Train and mentor new crew members
- Take accurate food orders
- Communicate clearly and effectively
- Lead by example
- Continually monitor Restaurant Cleanliness
- Controlled restaurant operations by scheduling labor ordering food and developing the restaurant team
- Coordinated with possible retail vendors
- Cleanliness of the store
- Maximizing Profitability
- Leadership Development
- Recruiting and Hiring
- Sales Promotion
- Program Implementation
- Policies and Procedures
- Performance Review
- Budgeting and Cost Control
- Work Planning and Prioritization
- Retail Merchandise Quality Standards
- Budget Development
- Product Merchandising
- Root Cause Analysis
- Cash Management
- Pricing Strategies
- Safety and Security Enforcement
- Manage Operations
- P&L Administration
Timeline
Unit Head
Reliance Retail Ltd
03.2022 - Current
Store Manager
Reliance Retail
03.2022 - Current
Store Manager
Future Value Retail Ltd, Bazaar
04.2021 - 02.2022
Assistant Store Manager
Future Value Retail Ltd
04.2013 - 03.2021
Store Operation Manager
Future Group, Bazaar, Big
04.2010 - 03.2013
Department Manager
Future Group
04.2008 - 03.2010
Assistant Department Manager
Pantaloon Retail India Limited
04.2005 - 03.2008
Team Leader
Pantaloon Retail India Limited
08.2002 - 03.2005
International Shift Manager
Pizza Hut Divyani
09.2001 - 07.2002
Crew Trainer
McDonalds Hardcastle Restaurants
11.1999 - 08.2001
from Bachelor of Commerce
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