Mukesh Kumar
IT Technical Support Engineer
Gurgaon
Summary
IT Technical Support with 7+ years of experience in the Finance domain, adept at resolving complex network issues. Critical thinker who addresses customers support issues quickly and consistently exceeds Performance standards. Level-headed and calm in stressful situation with well-developed skills. A challenging and responsible position which would let me utilize my IT technical support skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant Manager, IT
Ecogreen Energy Pvt Ltd
Gurgaon
05.2017 - Current
- Providing support to end users on a variety of issues
- Identifying, researching, and resolving the technical problems
- Responding to telephone calls, email and personnel requests for technical support
- Troubleshooting problems across both Windows and Mac operating system and applications
- Documenting, tracking and monitoring the problem to ensure a timely resolution
- Installation and configuration NAS and Firewall
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems
- Handling CCTV and Biometric system in web software
- Handling three project site IT support and internal infrastructure and Team management
- Basic knowledge of Server 2012/2016 & Linux installation/configuration, operation, and maintenance of system hardware and software and related infrastructure
Senior IT Analyst
ENG Expert Network Group Pvt Ltd
Gurgaon
12.2016 - 05.2017
- Monitored and controlled electronic computer and peripheral electronic data processing equipment to process business data according to operating instructions
- Monitored and responded to operating and error messages
- Entered commands at a computer terminal and set controls on computer and peripheral devices
- Entered commands, using a computer terminal and active controls on computer and peripheral equipment to integrate and operate equipment
- Monitored the system for equipment failure or errors in performance
- Responded to the program error messages by finding and correcting problems or terminating the program
- In charge of generating helpdesk tickets in the ticketing system and assigning the tickets to a technician
- Solving computer related problems, troubleshooting hardware, and software issues.
IT Support Engineer
Mv Infotech System Pvt Ltd
01.2014 - 12.2016
- Troubleshooting, Installation and Configuration Windows OS, MacOS Support, WIFI Mesh Router Support, Printer Server, Active Directory, Outlook, Manage and mail server, IT Assets Management
- Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems
- In charge of generating helpdesk tickets in the ticketing system and assigning the tickets to a technician
IT Support Engineer
Conexivus Technologies
Gurgaon
02.2013 - 12.2013
- Windows and MacOS Support, Laptop Repairing, Network Printer, Outlook, Antivirus patches update, Inventory manage, Thermal Printer support
Technical Support Engineer
Sonal Technologies
Gurgaon
01.2012 - 02.2013
- Installation & formatting of Operating System (OS) in Desktop, Laptop & solve motherboard problem
- Support Software, Application related issue of In-house assist, Team Viewer, Remote Desktop etc
- TECHNICAL QUALIFICATION, Diploma in Computer Hardware & Networking in Information and Technology (JCHNP) from Jetking, Bulandshahr (UP)
- SYSTEM SOFTWARE KNOWLEDGE:
- Window 10, 8,8
- XP
- Window Server 2003,2008,2012 enterprise.
Education
Master of Computer Applications - IT
MCA
Subharti University, Meerut 03.2017 - Current
Bachelor of Science -
B.COM
Dr. Bhimrao Ambedkar University 04.2001 -
Skills
IT SUPPORT, DATABASE, HELP DESK, LAN, MAINTENANCE, Networking, Service, Active Directory, Security, Cloud Computing, Business Development, CRM, Coordinator, IT implementation Window 10,11, Office 365undefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager, IT
Ecogreen Energy Pvt Ltd
05.2017 - Current
Master of Computer Applications - IT
MCA
03.2017 - Current
Senior IT Analyst
ENG Expert Network Group Pvt Ltd
12.2016 - 05.2017
IT Support Engineer
Mv Infotech System Pvt Ltd
01.2014 - 12.2016
IT Support Engineer
Conexivus Technologies
02.2013 - 12.2013
Technical Support Engineer
Sonal Technologies
01.2012 - 02.2013
Bachelor of Science -
B.COM
04.2001 -
Similar Profiles
Manpinder KaurManpinder Kaur
General Manager at Ecogreen Energy Gurgaon Faridabad Pvt LtdGeneral Manager at Ecogreen Energy Gurgaon Faridabad Pvt Ltd
Rajesh KurupRajesh Kurup
Director & Chief Operating Officer at Ecogreen EnergyDirector & Chief Operating Officer at Ecogreen Energy
Sunayna PahujaSunayna Pahuja
Key Accounts, PR & Marketing Manager at Ecogreen Energy Gurgaon Faridabad Private LimitedKey Accounts, PR & Marketing Manager at Ecogreen Energy Gurgaon Faridabad Private Limited
PRIYA SINGHPRIYA SINGH
Senior Analyst at American ExpressSenior Analyst at American Express
Vrinda SinghalVrinda Singhal
Software Engineer at Azcom Infosolutions Pvt. LtdSoftware Engineer at Azcom Infosolutions Pvt. Ltd