MUKESH KUMAR
Head - IT & Digital Transformation
Ghaziabad
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. More than 23 years of cross-cultural experience in the areas of Retail process, E-Commerce, Project Management, Software Development, Delivery Management, Application and Infrastructure Support, Technical Consultancy, Resource Planning and Implementation. Adept at business transformation and modernization, specializing in IT infrastructures and determining necessary changes to systems, software, hardware, architecture, and networks. Tenacious in acquiring new business by maintaining exemplary historical results. Skilled at creating and fostering strong business relationships to build long-term trust and growing profits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
10
10
years of post-secondary education
16
16
Certifications
Work History
Head - IT & Digital Transformation
SSIPL Retail Ltd
Delhi
01.2022 - Current
- Responsible for Infra and, for Microsoft Axapta 2012R3 ERP and Retail System for 1 Head Offices, Warehouse, 250+ Retail Stores, Factory and 1700+ user
- Managing techno-operational process for E-commerce business (sportsstation.in, lottosports.in) , CRM, NVSA and LMS portal
- Managing the integration of various Business Systems from migration to development and transformation
- Created Business cases, ROI, Cost-Benefit analysis and rationale for new technology projects
- Managed budget and performed financial analysis in technology infrastructure area to control the IT cost and provide solid technology solution.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Saved 26L+ by implementing cost-saving initiatives that addressed long-standing problems.
VP-IT
TAC Automation Pvt Ltd
Noida
07.2020 - 01.2022
- Analysis & SCADA & IoT Solution Designing for Automobile & Power Clients
- Technology Partner for Mitsubishi iBMS & Data Center SCADA for Implementation &
- Support
- Developed customized IoT Solution for Agriculture & Farming
- Innovation of IoT based solution for Retail & Warehouse Management
- Manage Network, Telecommunication & Info Sec requirement, for internal and external users
- Develop and implementation of integration layer for Plant SCADA & SAP ERP for client.
- Developed and implemented E-Commerce portal for Industrial Automation Product.
Country IT Manager
GI Group India
Milano
05.2013 - 12.2019
- Coordination with European IT Team, Telecom customer like Ericson, Huawei, Reliance etc
- Infrastructure Size: 11 Offices, 6 Servers, 4554 Desktop/Laptops Users
- Proactively optimized and set direction on technology environments for India to deliver reliable, scalable, well-architected and secure services
- Headed the integration of various Business Systems from migration, to development and transformation
- Created Business cases, ROI, Cost-Benefit analysis and rationale for new technology projects
- Managed budget and performed financial analysis in technology infrastructure area to control the IT cost and provide solid technology solution
- Executed all phases of software development life cycle (SDLC) involving Project scoping, Requirement Gathering, Estimation, Planning, Design, Analysis, Coding,
- Testing, Release management and Support
- Oversaw the management, development, implementation, architecture and infrastructure design for the following systems - Local Area Network, Wide Area
- Network, Wireless Network, Cloud and Virtualization technologies
- Collaborated with corporate stakeholders and vendors to establish security and networking requirements for new or developing solutions
- Managed & Implemented Microsoft CRM, Navision, and HRMS for India Operations.
Senior IT Manager
AGS Transact Technologies Limited
Mumbai
10.2010 - 04.2013
- Coordination with Singapore Development & Infra Team, Reality & Retail customer like
- GMR, DLF, FG, Reliance, ABRL, Bharti, etc
- Managed all Non SAP Application Support, Data Management and implementation for Future Group (All Formats)
- Managed installation of retail IT infrastructure & Wincor Nixdorf POS machine at
- IGI Airport Terminal-3 and implementation of A1RS POS application at IGI Airport
- Terminal-3 (Domestic)
- Led the support & project team and managed job distribution within the team, monitoring time accountability within the team to ensure efficient use of resources
- Headed end to end implementation of POS Application, FTP and MI Solution at DLF
- Oversaw entire datacenter for Globus
- Coordinated with clients to identify their requirements and suggest CAPEX or OPEX model solution
- Organized integration of Payment gateway with retail solution and SAP.
Head of IT and Systems
PT Multitrend Indo
Jakarta
05.2010 - 09.2010
- Requirement discussion & coordination with Manufacturer Mothercare UK, Warehouse
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
- Designing & logistics solution implementation along with implementation partner
- Manhattan, AU & DHL, Singapore
- Designed complete IT infra architecture & implementation for 10L Sq Ft Indonesia warehouse in Jakarta
- Managed integration of data across various systems in the organization, DBA activities and development of highly dependable MIS system that meets the needs of the various departments
- Ensured 100% IT uptime within the organization including Stores & Warehouse
- Ensured all data security policies are strictly enforced within the organization
- Managed the support function to the stores to ensure zero down time for store POS computers
- Developed store based systems to enhance the customer experience at stores
- Led the IT team and manage job distribution within the team, monitoring time accountability within the IT team to ensure efficient use of resources
- Provided leadership & vision to the IT Department and develop medium-term plans for improvement.
IT Manager
Vishal Retail Limited
New Delhi
08.2007 - 03.2010
- Principal Point Of Sale Solution Consultant, responsible to design, evaluate and deployment POS integrated
solutions. - Heading application development department to deliver solutions as per requirements of business.
- Managing the IT service strategy and application support for infrastructure containing approximately 180 Servers,
4200 desktop. - Looking after the Online business (E-com portal) and Loyalty practice (CRM) from technical aspects.
- Leading a team of user assistants working on multiple feature areas in the SAP and Non SAP application integrations
domain. - Maintaining IT infrastructure & IT inventory for 165 hyper-stores, 12 mini-stores and 8 franchise stores
- Spearheading the IT process design, developed network infrastructure plans - systems / servers & network
(LAN/WAN) integration & procedures for new projects. - Piloting the team to maintain data migration process between stores and central locations and insure data integrity
between SAP and distributed applications. - Supervising the definitive media library & vendors for any new requirements and annual maintenance.
Notable Achievements - Developed and implemented a loyalty system for customers.
- Designed and implemented an internal complete MIS system for day-to-day reporting required for Finance, Operations and SCM department.
- Designed and implemented complete Operational Service Desk System (workflow system) for internal and external
customers. - Designed and implemented centralized GV system, Home Delivery, User Management System and Supply Chain
Management system. - Devised and implemented many applications to insure data integrity for data migration between POS Application as
well as SAP. - Prepared the IT infrastructure and implemented for approximately 750000 SQ feet store area.
- Planned targets and ensured that the targets were achieved on a daily, weekly & monthly basis for users at VRL.
- Participated in SAP-SD, TM, SRM, MM, BI and HR module implementation for B2C and B2B Operations.
- Chartered the Master Data Management and Point of Sale Application System.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
IT Manager
Swastik Pipes Limited
New Delhi
02.2007 - 08.2007
Manager of IT
Bhushan Steel & Strips Limited
New Delhi
03.2004 - 01.2007
Team Leader
Solutions Indya
Nagar
02.2002 - 02.2004
Software Consultant
Veer Software (P) Ltd
Haridwar
01.2000 - 01.2002
Education
B.Sc -
Ch. Charan Singh University, Kurukshetra University
07.1995 - 07.1998
ADSE (Hons -
Aptech Computer Education
07.1995 - 12.1999
PGDCA -
Kurukshetra University
06.1998 - 07.1999
M.Sc. - CS
JNR Rajasthan Vidyapeeth
07.2006 - 07.2007
Skills
Project Management
undefinedAccomplishments
- Operating Systems: Windows Server 20xx, UNIX , Linux
- In Store Application:Retail Excel, RetailPro V8 & V9, TPExpress, TP.Linux, LS Retail,
- TP.Net
- Programming Languages & Framework: Python, Django, Flutter, PHP, C#, JAVA, .net Suite, Java Scripts, MongoDB, ABAP, COED
- Data Base: MS SQL, ORACLE, PostgreSQL, MYSQL
- Tools and Methodologies: AI/ML, Block Chain, Big Data, Agile/SCRUM, ITIL, SDLC
- ERP & CRM: SAP, MS AX, MS Dynamic, MS CRM, SAP ECC X, Manhattan ILS,
- Wincor MI
- Mobile Development Tool : Ionic Framework, JQuery
- Servers: Dell Poweredge, HP Proliant, HP DL360/DL180, IBM xSeries, Linux Mail
- Server
- Network Security: Data Resolve (InDefend), Fortigate 200D, Symantec &
- ForcePointEndPoint
Certification
Completed ITIL V3 Foundation Workshop from Vinsys IT Services (I) Pvt. Ltd.
Timeline
Head - IT & Digital Transformation
SSIPL Retail Ltd
01.2022 - Current
VP-IT
TAC Automation Pvt Ltd
07.2020 - 01.2022
Country IT Manager
GI Group India
05.2013 - 12.2019
Senior IT Manager
AGS Transact Technologies Limited
10.2010 - 04.2013
Head of IT and Systems
PT Multitrend Indo
05.2010 - 09.2010
IT Manager
Vishal Retail Limited
08.2007 - 03.2010
IT Manager
Swastik Pipes Limited
02.2007 - 08.2007
M.Sc. - CS
JNR Rajasthan Vidyapeeth
07.2006 - 07.2007
Manager of IT
Bhushan Steel & Strips Limited
03.2004 - 01.2007
Team Leader
Solutions Indya
02.2002 - 02.2004
Software Consultant
Veer Software (P) Ltd
01.2000 - 01.2002
PGDCA -
Kurukshetra University
06.1998 - 07.1999
B.Sc -
Ch. Charan Singh University, Kurukshetra University
07.1995 - 07.1998
ADSE (Hons -
Aptech Computer Education
07.1995 - 12.1999
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