Mukesh Kumar
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Customer Service Executive
Service Delivery
7 2023 - Current
- Project Planning and implementation Strategy.
- Handling L2 tickets from multiple clientsites and resolving
them within defined SLAs. - Managing all on site Firewall Tally coordination & support.
- Familiar with firewall router switch wiring/cabling standards.
- Configururing BGP,OSPF,MPLS,STATIC,HSRP protocol.
- Configuring Remote SSL VPN with fortigate Firewall.
- Configururing ip-sec VPN.
- Configururing STP,RSTP
Customer Service Executive
Tata Communications
08.2022 - 06.2023
- IP Migration, Business Analysis, Provisioning, Configuration Management
- Responsible for ONNET link feasibility on Salesforce (SFDC) of Enterprise & Carrier customers for Tata AS6453 & AS-4755 networks as per the solution document & coordination with Solution Architect, Sales & Engineering Team for feasibility closure
- Involved in allocation & configuration of LAN & WAN IP, allocation & configuration of VLANs
- Responsible for allocation of IP ports as per the feasibility response and requirement of Multi & single COS for the customer
- Execution of Customer/Network change requests for various parameters like Bandwidth (Upgrade/Downgrade), Shifting, SECS change.
- Work on Products type : ILL, GVPN, NDE, NPLC, GDE & IPLC
- SDH Device: Tejas-1270, Tejas-1400, Tejas-1500, Tejas-1600(80G/360G)
- MPLS TP Device: Ciena-3928, Ciena-5142, Ciena-5160, Ciena-8700(4 & 10 Slots)
- Huawei Device: Huawei PTN-905E, HuaweiPTN-910, Huawei PTN-970, Huawei PTN-990, Huawei PTN-7900(12 & 32)
Associate Engineer
Tata Communications
02.2020 - 08.2022
- Working in a Tier-1 ISP NOC in autonomous system 6453 and providing L2 support for IP/Data related network issue
- Proactively monitoring customer link for outage/utilization and notifying those regarding drastic changes if any
- Troubleshooting customer reported issue like service degradation, reachability, packet drop and latency
- Monitor all tata AS6453 backbone device and troubleshoot them
- Working in shift to provide 24
- 7 support for IP NOC customer and internal teams.
Education
B.Tech-EE - E&TC
Bhartiya Institute of Engineering & Technology
Sikar, Rajasthan 08.2014 - 06.2018
SSC - undefined
MRJ Public School
Fatehpur, Rajasthan 07.2013 - 05.2014
Skills
IP Addressing, IP Subnetting
Certification
CCNA
Toolsanddevices
- Crammer
- REPC
- RERT
- CBOSS
- JIRA
- Optims
- Service now
- TiMIP
- HPSM
- Putty
- Reporter Tool-6453
- ANN
- POS ISC Sheet-4755
- Spotlight/Cygnet BPM (EOR/IOR/NCCM) VMWARE(Network Device login)
- GIS / Smallworld Sharepoint Portal
- Metasolv
Timeline
Customer Service Executive
Tata Communications
08.2022 - 06.2023
Associate Engineer
Tata Communications
02.2020 - 08.2022
B.Tech-EE - E&TC
Bhartiya Institute of Engineering & Technology
08.2014 - 06.2018
SSC - undefined
MRJ Public School
07.2013 - 05.2014
Customer Service Executive
Service Delivery
7 2023 - Current
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