Mukesh Kumar
Banking and Finance
Bengaluru,KA
Summary
Operations professional with robust background in managing branch operations. Known for driving process improvements and ensuring operational excellence. Focused on fostering team collaboration and achieving high results, adapting seamlessly to changing needs. Skilled in resource management and strategic planning.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Branch Operations Manager
Axis Bank
2019.01 - 2020.07
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Teller
IndusInd Bank
2017.02 - 2019.01
- Handling the cash and all overall remittance work of the branch.
- Handling insite ATM of the branch.
- Managing Sales and Operations in branch.
- Supporting various processes and compliance for Audit purpose to RBI.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Branch Incharge
Adarsh Credit Co-Operative Society Ltd.
2014.10 - 2017.02
- Handling Overall Operation work of the Branch.
- Checking Of AOF with proper KYC guidelines laid down by the organization.
- To Maintain relation with the clintee & providing timely service to them.
- Sourcing of direct business in terms of Saving/fixed deposit.
- Handling of 3 branch members of the branch for smooth working.
- Accountable for sales growth.
- Created good environment in workplace which leads more confidence in sales.
- Sending all updated Daily MIS & Trackers to BH and CH.
- Capability of handling the branch with single inputer ID.
Education
B.Com -
Rajasthan University
M.com - undefined
Rajasthan University
Skills
Team leadership
Staff skill enhancement
Streamlined procedural execution
Sales performance optimization
Strengthening interpersonal relationships
Professional Highlights
- Teller, IndusInd Bank, Bhiwadi, Bhiwadi, Rajasthan, 02/01/17, Present, Handling the cash and all overall remittance work of the branch., Handling insite ATM of the branch., Managing Sales and Operations in branch., Managing Inward & Outward clearing of the branch (Non CTS)., Supporting various processes and compliance for Audit purpose to RBI.
- Branch Incharge, Adarsh Credit Co-Operative Society Ltd., Neem Ka Thana, Neem Ka Thana, Rajasthan, 10/01/14, 02/01/17, Handling Overall Operation work of the Branch., Checking Of AOF with proper KYC guidelines laid down by the organization., To Maintain relation with the clintee & providing timely service to them., Sourcing of direct business in terms of Saving/fixed deposit., Handling of 3 branch members of the branch for smooth working.
Key Contributions
- Accountable for sales growth.
- Created good environment in workplace which leads more confidence in sales.
- Sending all updated Daily MIS & Trackers to BH and CH.
- Capability of handling the branch with single inputer ID.
Personal Information
- Father's Name: Vishwanath
- Date of Birth: 09/10/93
- Marital Status: Married
Timeline
Branch Operations Manager
Axis Bank
2019.01 - 2020.07
Teller
IndusInd Bank
2017.02 - 2019.01
Branch Incharge
Adarsh Credit Co-Operative Society Ltd.
2014.10 - 2017.02
M.com - undefined
Rajasthan University
B.Com -
Rajasthan University