Mukesh Kumar

Hospitality Automation SaaS Platform | US, Canada, Europe Focus

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Led technical and strategic sales efforts across North America and Europe, targeting hotels, vacation rentals, and multi-unit property managers.
• Executed B2B sales campaigns and managed CRM pipelines using Salesforce and HubSpot.
• Delivered product demonstrations highlighting technical features like API integration, smart lock protocols, and data-driven guest automation.
• Acted as the technical liaison between clients and engineering teams, facilitating feedback on lock integrations and custom automation workflows.
• Built and maintained strategic alliances with PMS vendors, IoT providers, and hardware manufacturers.
• Drove cross-sell/upsell strategies based on technical understanding of property needs.
• Represented Lynx at international expos and partner events, securing qualified technical leads.
• Spearheaded localization strategy and onboarding for European clients with GDPR compliance.

Supporting Sales and inventory operations across US, Canada & Europe

• Drive revenue growth through indirect sales and partnerships aligned with Encore’s debt purchasing and recovery strategies.
• Set performance goals, negotiate contracts, and ensure partner compliance with regulatory and internal guidelines like FDCPA.
• Monitor and analyze channel performance data to identify opportunities and mitigate risks.
• Collaborate with internal teams including Legal, Risk, Compliance, and Operations to ensure seamless partner integration.
• Represent Encore at industry events and partner meetings to build strategic relationships.
• Trained, coached, and mentored new sales associates for maximum performance.
• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
• Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
• Optimized inventory management to meet sales demand without overstocking.
• Streamlined sales processes to improve efficiency, applying advanced CRM tools.
• Tailored sales pitches to diverse customer needs, enhancing conversion rates.
• Increased sales team productivity by implementing strategic customer engagement tactics.

• Company Overview: Supporting operations Worldwide (except Asia Pacific)
• Lead the day-to-day operations of the technical support team for SanDisk and Western Digital storage products (e.g., SSDs, HDDs, memory cards, flash drives).
• Act as the highest point of technical escalation for complex customer issues.
• Acted as a bridge between Level 3 engineering and outsourced support units for issue resolution in Europe and North America.
• Provided support on new firmware launches and storage upgrades (NAS, SSDs, wireless drives).
• Participate in new product introduction (NPI) support readiness, including training and documentation.
• Specialized in post-launch support and product lifecycle feedback collection from enterprise clients.
• Upselling, Data recovery Solutions, Memory devices specific to usage of client
• Monitor and analyze support trends to proactively identify recurring issues and recommend product or process improvements.
• Drive customer satisfaction through continuous improvement initiatives and root cause analysis.