Mukesh Kumar

Hospitality Automation SaaS Platform | US, Canada, Europe

• Assisted customers with onboarding and product setup (IOT devices, Hospitality Automation Tools) to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Delivered product demonstrations highlighting technical features like API integration, smart lock protocols, and data-driven guest automation.
• Drove cross-sell/upsell strategies based on technical understanding of property needs.

Supporting Service, Sales and inventory operations across US

• Tailored sales pitches to diverse customer needs, enhancing conversion rates.
• Increased sales team productivity by implementing strategic customer engagement tactics.
• Enhanced process efficiency by analyzing workflows and implementing improvements.
• Set performance goals, negotiate contracts, and ensure partner compliance with regulatory and internal guidelines like FDCPA.
• Collaborate with internal teams including Legal, Risk, Compliance, and Operations to ensure seamless partner integration.
• Trained, coached, and mentored new sales associates for maximum performance.
• Implemented new software systems to automate repetitive tasks, improving productivity levels.
• Managed projects to successful completion within set deadlines and budget constraints, achieving project objectives.

Supporting Technical Operations Worldwide

• Lead the day-to-day operations of the technical support team for SanDisk and Western Digital storage products (e.g., SSDs, HDDs, memory cards, flash drives).
• Acted as a bridge between Level 3 engineering and outsourced support units for issue resolution.
• Participate in new product introduction (NPI) support readiness, including training and documentation.
• Specialized in post-launch support and product lifecycle feedback collection from enterprise clients.
• Upselling, Data recovery Solutions, Memory devices specific to usage of client
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.