MUKESH KUMAR
Strategic Branch Head I 15+ Yrs Leadership In Branch Operation & Team Development
Dehradun,UK
Summary
Experienced with strategic sales management, operational efficiency, and team leadership. Utilizes comprehensive sales strategies to streamline operations and enhance productivity. Track record of fostering collaborative environments and driving organizational success through adaptive leadership.
Overview
20
20
years of professional experience
1
1
Language
Work History
Vice President of Sales Operations
Kaslion India (P) Limited
06.2022 - Current
- Increased overall sales revenue by implementing strategic sales plans and conducting regular performance evaluations.
- Restructured sales force to better align with market segments, resulting in more focused and effective customer engagement strategies.
- Developed strong relationships with key clients through exceptional account management, leading to long-term partnerships and repeat business.
- Established clear performance metrics for the sales team, fostering a culture of accountability and continuous improvement.
- Conducted thorough market research, identifying emerging trends and opportunities for expansion into new markets.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
Deputy Vice President -Sales
Andromeda Sales And Distribution ( P) Limited
11.2021 - 06.2022
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Branch Manager
HDFC Bank
02.2015 - 10.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
Business Unit Head
BMA Wealth Creators Limited
11.2013 - 01.2015
- Streamlined operations for efficiency and cost reduction, leading to increased profitability.
- Established clear performance metrics for team members that aligned with overarching company goals.
- Coordinated product launches successfully, meeting targeted timelines and sales goals.
- Increased overall performance by developing and implementing strategic business plans.
- Developed strong relationships with clients, resulting in long-term partnerships and increased revenue.
- Mentored team members for professional growth, fostering a positive work environment that encouraged collaboration and innovation.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Branch Manager
Edelweiss Financial Services Ltd
09.2009 - 10.2013
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Branch Manager
IIFL
06.2006 - 08.2009
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
Education
MBA - Marketing & Finance
RBMI, UP TECHNICAL UNIVERSITY
Bareilly, India 04.2001 -
Bachelor of Science - Biology
Meerut College, Meerut
Meerut, India 04.2001 -
Skills
Revenue generation
Accomplishments
· Best Branch Manager, North India with Zero Compliance for FY-2008-2009.
· Best Branch for cross sell –Life Insurance FY- 2012-2013
· Top 3 Branch of Zone in Life Insurance for FY-2015-2016
· Top 3 Branch in Cluster in General and Life Insurance for FY 2015-16
· Top branch in Cluster for Total Asset and Personal Loan for FY 2015-2016
· Top 3 Branch of Cluster on absolute basis in Life Insurance for FY-2016-2017
· Top Branch of Zone in CASA Values, NAV and TPP in FY 2019-2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President of Sales Operations
Kaslion India (P) Limited
06.2022 - Current
Deputy Vice President -Sales
Andromeda Sales And Distribution ( P) Limited
11.2021 - 06.2022
Branch Manager
HDFC Bank
02.2015 - 10.2021
Business Unit Head
BMA Wealth Creators Limited
11.2013 - 01.2015
Branch Manager
Edelweiss Financial Services Ltd
09.2009 - 10.2013
Branch Manager
IIFL
06.2006 - 08.2009
MBA - Marketing & Finance
RBMI, UP TECHNICAL UNIVERSITY
04.2001 -
Bachelor of Science - Biology
Meerut College, Meerut
04.2001 -