Summary
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Emergency Response And Safety Duties
Timeline
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MUKESH KUMAR MISHRA

Mumbai

Summary

Dedicated and customer-focused professional with 5 years of experience in customer service and sales, including 3 years at Mumbai Metro and 2 years in sales and marketing at JioMart. Skilled in handling passenger queries, ensuring commuter safety, onboarding kirana stores, promoting products, and driving sales targets. Seeking to leverage my communication and problem-solving abilities in a dynamic customer service or sales operations role.

Work History

Sales Executive – JioMart (Kirana Stores)

Reliance SMSL Ltd. / JioMart
Mumbai
  • Onboarded new Kirana (local retail) stores using the JioMart Partner App.
  • Promoted JioMart products and ensured regular order placement from retailers.
  • Visited 50–70 stores daily within the assigned territory to build and maintain relationships.
  • Ensured product availability, display, and proper merchandising at partner stores.
  • Achieved daily and weekly sales targets through strategic promotions and customer engagement.
  • Assisted store owners with using the JioMart Partner App and resolved operational queries.
  • Collected feedback from retailers and reported market trends and competition activity.
  • Coordinated with supply chain teams to ensure timely stock delivery.
  • Maintained accurate sales records and followed up on payments and order reconciliation.

Customer Care Officer

Mumbai Metro One Pvt. Ltd.
Mumbai
  • Assisted passengers with queries regarding tickets, routes, and metro services.
  • Sold CST, QR tickets, and Contactless Smart Cards (CSC), and handled CSC recharges.
  • Managed personalized smart card issuance and replacement of unreadable media.
  • Monitored and ensured smooth functioning of AFC gates, escalators, and lifts.
  • Maintained accurate records of ticket sales, recharges, refunds, and cash handling.
  • Handled customer complaints and feedback using the CRM system.
  • Managed crowd control during peak hours and emergency situations.
  • Provided assistance to senior citizens, pregnant women, and specially-abled passengers.
  • Raised alerts on any system malfunctions and coordinated with the Station Controller and Security Staff.
  • Carried out safety procedures including fire evacuation and first-aid assistance with TSO support.
  • Imposed penalties for violations of metro rules and handled Lost & Found operations.
  • Emergency Response & Safety Duties
  • Prevented passengers from entering affected or hazardous areas during emergencies.
  • Guided passengers toward safe exit gates, away from danger zones, using loudhailers when necessary.
  • Assisted physically disabled, ill, and pregnant passengers (unable to use stairs) with wheelchairs or stretchers.
  • Ensured lifts were not used during fire incidents, as per safety protocols.
  • Coordinated with Train Station Officer (TSO) to provide first aid to injured passengers.
  • Followed instructions from the Station Supervisor/Station Controller (SSP/SC) and assisted external emergency agencies during evacuation or rescue operations.

Education

MBA -

Bharati Vidyapeeth University
Pune

B.Com -

Lalit Narayan Mithila University
Bihar

HSC -

Bihar School Examination Board (BSEB)

SSC -

Bihar School Examination Board (BSEB)

Skills

  • Customer Handling & Public Interaction
  • Sales & Product Promotion
  • Ticketing Systems & AFC Gate Operations
  • Complaint Management & CRM Systems
  • Emergency Response & Safety Protocols
  • Communication & Interpersonal Skills
  • Basic Computer Proficiency (MS Office, Excel, Word, PowerPoint)

Hobbies and Interests

  • Cricket
  • Traveling
  • Music

Disclaimer

I hereby declare that all the information provided above is true to the best of my knowledge and belief.

Languages

  • Hindi
  • English

Emergency Response And Safety Duties

  • Prevented passengers from entering affected or hazardous areas during emergencies.
  • Guided passengers toward safe exit gates, away from danger zones, using loudhailers when necessary.
  • Assisted physically disabled, ill, and pregnant passengers (unable to use stairs) with wheelchairs or stretchers.
  • Ensured lifts were not used during fire incidents, as per safety protocols.
  • Coordinated with Train Station Officer (TSO) to provide first aid to injured passengers.
  • Followed instructions from the Station Supervisor/Station Controller (SSP/SC) and assisted external emergency agencies during evacuation or rescue operations.

Timeline

Sales Executive – JioMart (Kirana Stores)

Reliance SMSL Ltd. / JioMart

Customer Care Officer

Mumbai Metro One Pvt. Ltd.

MBA -

Bharati Vidyapeeth University

B.Com -

Lalit Narayan Mithila University

HSC -

Bihar School Examination Board (BSEB)

SSC -

Bihar School Examination Board (BSEB)

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MUKESH KUMAR MISHRA