Mukesh Kumar Sinha
Relationship Manager
Raipur
Summary
Bringing 8+ years of experience in banking and NBFC. Experienced financial professional with a strong background in unsecured product collections, skilled in managing unsecured product portfolios and maintaining high collection efficiency. Adept at leading teams, setting productivity benchmarks, and ensuring regulatory compliance to optimize debt recovery processes. Looking to leverage my skills and experience to drive collection efficiency and contribute to organizational success
Overview
8
8
years of professional experience
3
3
Languages
Work History
Relationship Manager
ICICI BANK LTD
09.2021 - Current
- Unsecured product credit card end to end responsibility bucket (2-6) of Chhattisgarh zone
- Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same.
- Regularly follow up with the default customers through a dedicated team.
- Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise.
- Ensure positive customer service experience in the process of collections and ensure high standards of customer service.
- Ensure compliance of the laid down processes by the regulators and the bank for debt servicing.
- Ensuring that detailed background and reference check has been done of agencies being appointed and evaluate them constantly.
- Responsible for collection efficiency and cost of collections for the assigned area.
Executive
Shriram Transport Finance Company Ltd
10.2019 - 09.2021
- Branch Operation Work Handling.
- File Processing And Disbursement Of Vehicle Loan, Business Loan, Tyre Loan, Personal Loan, Fd/Rd, Life / General Insurance.
- Maintaining Records Of All Company Loans.
- Ensure All Lending Procedures Comply With Regulations.
Assistant Executive
Shriram Transport Finance Company Ltd
09.2018 - 10.2019
- Cash Management.
- Loan Processing Operation.
- Customer Service.
Assistant Executive
Shriram Transport Finance Company Ltd
01.2018 - 08.2018
- Customer Service.
Education
MBA - HR & Marketing
Shri Shankaracharya Engineering College
Bhilai01-2013
B.Sc - IT
MCI College
Rajnandgaon01-2011
Skills
Debt Collection Strategies
Regulatory Compliance
Agency Coordination
Delinquency Management
Team Leadership
Credit Card Debt Management
Customer Follow-up
Settlement of credit card
Interests
Painting
Accomplishments
- Achievements in ICICI bank:
- Got grade promotion (Manager grade 1) in 1 April'26
- Got grade promotion (Deputy manager grade 2) in1 year and 6 month(1 April '23)
- Handling Chhattisgarh zone credit card collection bkt(2-6)
- Achievements in Shriram transport finance ltd:
Timeline
Relationship Manager
ICICI BANK LTD
09.2021 - Current
Executive
Shriram Transport Finance Company Ltd
10.2019 - 09.2021
Assistant Executive
Shriram Transport Finance Company Ltd
09.2018 - 10.2019
Assistant Executive
Shriram Transport Finance Company Ltd
01.2018 - 08.2018
MBA - HR & Marketing
Shri Shankaracharya Engineering College
B.Sc - IT
MCI College