Mukesh Kumavat
Enterprise Operation Analyst
AT Post, Kamothe,New Mumbai
Summary
CAREER OBJECTIVE :
To pursue a highly rewarding career, seeking for a job in challenging work environment, where I can utilize skills and knowledge for efficiently growth.
Overview
7
7
years of professional experience
Work History
Enterprise Operations Analyst
Finicity Mastercard Technology
Airoli
08.2020 - Current
- Applying software and Windows systems patches through Landesk Management suite.
- Fixing Windows server vulnerabilities on monthly basis.
- Providing the OS configuration support and troubleshooting issues for the end client for the new deployed servers.
- Managed and supported the Active Directory environment, including user accounts, Security groups, computers, etc.
- Google G Suite Administration: Managing users Account and user privileges.
- Gathering the Active Directory reports in accordance with the SOC audit specifications.
- Installing & upgrading latest software through management console like Landesk.
- Maintaining LAN and Wireless network & VPN troubleshooting in user’s system.
- Request management experience in Service desk escalation mail box and communication.
- Worked closely with various groups, including development, operations, networking, security, and allied businesses to achieve business goals.
- Provided Tier 2 Support for issues in relation to all aspects of sccm and landesk including proper escalation, communication and management of production system problems.
- Analyzing and applying patches, service packs and infrastructure updates.
- Handles IT incidents and service desk services.
Software Engineer
Capgemini Technological Services
New mumbai
03.2018 - 05.2020
- Working with Active Directory (Corporate Directory) to creating
- User’s mailbox, Distribution List, Subcontractor accountextend,
- Employee Account enable & disable request, Employee account activation and deactivation request
- Generic Accounts through Web based Active Directory
- Monitor global level mailbox (Ithelp.global@capgemini.com) Enabling policy for Skype, VMware Workspace and O365 license
- Password reset and password unlock issue solve on priority &
- Responding user queries via chat
- Maintain SLA, CSAT, AHT, KPI and Audit Score
- Handling the Escalation Calls from the User and help to resolve the
- Issue without further delay
- Working with other administrators and engineers of Exchange,
- Wintel, Network, and Security to perform system changes
- Handling High Priorities calls which require immediate action and
- Support from On Call Person from Other Affiliate
- Raise ticket and escalating issues to concern operation teams using
- Guide to user how to raise ticket in BMC remedy and sharecategory
- Able to solve low to high application related issue & Able to analyze impact of Issue and communicate to user and solve it
- Publishing Outage Notification for the Business lead and theAffiliate
- Providing Remote Support for the User with the issue related to
- Outlook, Application, software's, Password issue, VPN, Antivirus,
- Mobile pass, Sophos, printer mapping.
Technical Support Engineer
CMS IT Services Pvt Ltd
Navi Mumbai
07.2017 - 02.2018
- Acknowledge the client problem and collect exact information & identify and solve issue
- Follow up with the support team (Server, Network, Application) for the resolution of the critical issue and outage
- Printers, scanner, excel issue, Antivirus (Symantec) issues
- Manage Client Escalation Email & calls
- Installation and configuration of MS Outlook and troubleshooting Day to day Co-ordination to understand their requirements, expectations and feedback
- Proficient in handling escalated calls and providing 1st & 2nd Level
- Technical Support to end-users.
Desktop support Engineer
HDFC Life (Impact Infotech)
Mumbai
11.2016 - 07.2017
- Updating the antivirus on all system
- Solving network related issues
- Configuration of IBM Lotusnotes
- Supporting for all issues related to Desktop
- Assemble and disassemble the personal computer
- Installation operating system and application software
- Troubleshoot Hardware and Networking problems
- Setting up Local Area network, IP configuration Installation of all various application used inbusiness
- Provide Resolution on time and maintain theSLA
- Update the call status to the concern Users of HDFC Life Helpdesk ontime.
- Install printer in network and local system as well.
- Install scanner in network and local system.
Education
G. M. Vedak Institute of Technology.
TalaSkills
Self-motivated
Cisco Certified Network Certificates
Windows Server 2012 (70-410)
SCCM Pursuing
Desktop engineering Certificates
Analytical Thinking
Timeline
Enterprise Operations Analyst
Finicity Mastercard Technology
08.2020 - Current
Software Engineer
Capgemini Technological Services
03.2018 - 05.2020
Technical Support Engineer
CMS IT Services Pvt Ltd
07.2017 - 02.2018
Desktop support Engineer
HDFC Life (Impact Infotech)
11.2016 - 07.2017
G. M. Vedak Institute of Technology.