Summary
Overview
Work History
Education
Skills
Timeline
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Mukesh Kumavat

Mukesh Kumavat

Enterprise Operation Analyst
AT Post, Kamothe,New Mumbai

Summary

CAREER OBJECTIVE :

To pursue a highly rewarding career, seeking for a job in challenging work environment, where I can utilize skills and knowledge for efficiently growth.

Overview

7
7
years of professional experience

Work History

Enterprise Operations Analyst

Finicity Mastercard Technology
Airoli
08.2020 - Current
  • Applying software and Windows systems patches through Landesk Management suite.
  • Fixing Windows server vulnerabilities on monthly basis.
  • Providing the OS configuration support and troubleshooting issues for the end client for the new deployed servers.
  • Managed and supported the Active Directory environment, including user accounts, Security groups, computers, etc.
  • Google G Suite Administration: Managing users Account and user privileges.
  • Gathering the Active Directory reports in accordance with the SOC audit specifications.
  • Installing & upgrading latest software through management console like Landesk.
  • Maintaining LAN and Wireless network & VPN troubleshooting in user’s system.
  • Request management experience in Service desk escalation mail box and communication.
  • Worked closely with various groups, including development, operations, networking, security, and allied businesses to achieve business goals.
  • Provided Tier 2 Support for issues in relation to all aspects of sccm and landesk including proper escalation, communication and management of production system problems.
  • Analyzing and applying patches, service packs and infrastructure updates.
  • Handles IT incidents and service desk services.

Software Engineer

Capgemini Technological Services
New mumbai
03.2018 - 05.2020
  • Working with Active Directory (Corporate Directory) to creating
  • User’s mailbox, Distribution List, Subcontractor accountextend,
  • Employee Account enable & disable request, Employee account activation and deactivation request
  • Generic Accounts through Web based Active Directory
  • Monitor global level mailbox (Ithelp.global@capgemini.com) Enabling policy for Skype, VMware Workspace and O365 license
  • Password reset and password unlock issue solve on priority &
  • Responding user queries via chat
  • Maintain SLA, CSAT, AHT, KPI and Audit Score
  • Handling the Escalation Calls from the User and help to resolve the
  • Issue without further delay
  • Working with other administrators and engineers of Exchange,
  • Wintel, Network, and Security to perform system changes
  • Handling High Priorities calls which require immediate action and
  • Support from On Call Person from Other Affiliate
  • Raise ticket and escalating issues to concern operation teams using
  • Guide to user how to raise ticket in BMC remedy and sharecategory
  • Able to solve low to high application related issue & Able to analyze impact of Issue and communicate to user and solve it
  • Publishing Outage Notification for the Business lead and theAffiliate
  • Providing Remote Support for the User with the issue related to
  • Outlook, Application, software's, Password issue, VPN, Antivirus,
  • Mobile pass, Sophos, printer mapping.

Technical Support Engineer

CMS IT Services Pvt Ltd
Navi Mumbai
07.2017 - 02.2018
  • Acknowledge the client problem and collect exact information & identify and solve issue
  • Follow up with the support team (Server, Network, Application) for the resolution of the critical issue and outage
  • Printers, scanner, excel issue, Antivirus (Symantec) issues
  • Manage Client Escalation Email & calls
  • Installation and configuration of MS Outlook and troubleshooting Day to day Co-ordination to understand their requirements, expectations and feedback
  • Proficient in handling escalated calls and providing 1st & 2nd Level
  • Technical Support to end-users.

Desktop support Engineer

HDFC Life (Impact Infotech)
Mumbai
11.2016 - 07.2017
  • Updating the antivirus on all system
  • Solving network related issues
  • Configuration of IBM Lotusnotes
  • Supporting for all issues related to Desktop
  • Assemble and disassemble the personal computer
  • Installation operating system and application software
  • Troubleshoot Hardware and Networking problems
  • Setting up Local Area network, IP configuration Installation of all various application used inbusiness
  • Provide Resolution on time and maintain theSLA
  • Update the call status to the concern Users of HDFC Life Helpdesk ontime.
  • Install printer in network and local system as well.
  • Install scanner in network and local system.

Education

G. M. Vedak Institute of Technology.
Tala

Skills

Self-motivatedundefined

Timeline

Enterprise Operations Analyst

Finicity Mastercard Technology
08.2020 - Current

Software Engineer

Capgemini Technological Services
03.2018 - 05.2020

Technical Support Engineer

CMS IT Services Pvt Ltd
07.2017 - 02.2018

Desktop support Engineer

HDFC Life (Impact Infotech)
11.2016 - 07.2017

G. M. Vedak Institute of Technology.

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Mukesh KumavatEnterprise Operation Analyst