MUKESH LANGAY
New Delhi
Summary
Dynamic Project Manager with extensive experience at SITA, excelling in team management and crisis intervention. Proven track record of delivering projects ahead of schedule while enhancing client relationships. Skilled in project planning and problem-solving, I effectively lead teams to achieve high-quality outcomes and maintain adherence to KPIs.
Overview
18
18
years of professional experience
Work History
Project Manager
SITA
08.2024 - Current
Project Manager
SITA
Prague
09.2022 - 07.2024
- Facilitated team focus on timely delivery of agreed products.
- Maintained and ensured adherence to delivery KPIs for LTD and OCDD.
- Planned, monitored, and managed team workload effectively.
- Ensured quality activities were correctly planned and documented in quality register.
- Investigated and resolved customer issues empathetically, enhancing satisfaction.
- Monitored individual team members’ performance, providing constructive feedback and coaching.
- Assembled escalation teams with incident owners and relevant experts for effective resolution.
- Demonstrated leadership during crises, driving successful outcomes across SDWAN project delivery.
Associate Project Manager
SITA
Gurgaon
02.2017 - 08.2022
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Closely collaborated with project members to identify and quickly address problems
- Reported the status of each project to appropriate stakeholders
- Produced Dashboard and reports each Week, updating customers and senior leaders on progress and roadblocks
- Compiled information from multiple, reliable sources and uploaded it to the system
- Escalated incidents to the next level to remain compliant with the company's standards and procedures
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Interacted with business executives to identify requirements and created project scopes to help meet objectives.
Engineer Field Operations
SITA
Gurgaon
04.2014 - 09.2020
- Working as a backup for my Manager during his absence
- Handling Monthly and weekly reports for the Sites BBI, RPR, IXJ, SXR, IXR and IXC
- Handling meetings with Customers regarding day-to-day operational activities
- Awarded with Value in Action (VIA) Award for the completion of the project before time
- Support and maintenance for HP wks, APC Cute dedicated applications and peripheral devices including Boarding Gate readers (BGR), Optical Card Reader (OCR), Magnetic Stripe Reader (MSR), Boarding pass printers and Baggage Tag printers (ATB & BTP), etc
- Provide on-site support to customers during the cutover of services
- Maintain 100% delivery on Service Level Agreement (SLA)
- Complete responsibility for IT Administration & Support for several airlines, including LAN WAN, workstation hardware and software support and maintenance.
Associate Technician Field Operations
SITA
Jammu
02.2011 - 04.2014
- Provide onsite support to the customers according to SLAs
- Responsible for incident management, problem rectification, and ensuring the correct escalation path is followed for SITA/OBS customers including MNCs, Airlines & PTT-related incidents/calls, with the closing comments at Trillium
- Conduct site surveys for FITS Project
- Provide lead network integration of technologies through provisioning, installation, testing, and operational support of each entity (WAN / LAN).
TEAM LEADER, BUSINESS SUPPORT
05.2008 - 06.2010
- Established open and professional relationships with team members which helped in resolving issues
- Assessed workloads to meet seasonal fluctuation needs
- Expertise in making rosters
- Holding team meetings and motivating the team for achieving the KPIs
- Publishing the Reports Daily and Weekly Wise
- Interacting with the Client for the process Update
- Resolved all customer complaints professionally while prioritizing customer satisfaction.
NETWORK ASSOCIATE
DSM INFOCOM PVT LTD
Jammu
06.2007 - 02.2008
- Installation, configuration & fine-tuning of Servers and workstations
- Installation / Maintenance of desktop PCs & Laptops
- Looking after replacements & up gradation of IT spare parts
- Planning Scheduled preventive maintenance of network & ensure execution of the same
- Planning & maintaining the back-office IT requirements from time to time to cater
- Day-to-day requirements in the office
- Maintaining/updating inventory & stock record of the whole IT installation.
Education
ITIL Foundation Certificate in IT Service Management -
01.2015
SIX SIGMA YELLOW BELT Certification (Internal SITA Certification) -
01.2014
MASTER'S: COMPUTER APPLICATION -
PUNJAB TECHNICAL UNIVERSITY
Jammu01.2010
BACHELOR'S: COMPUTER APPLICATION -
BHARATI VIDYAPEETH DEEMED UNIVERSITY
01.2007
10+2 -
STATE BOARD OF SCHOOL
Jammu01.2004
Skills
- Team Management
- Flexibility
- Inventory management
- Project Management
- Process improvement
- Managerial experience
- Customer Escalation Point
- Escalation procedures
- Crisis intervention and de-escalation
- Critical content escalation
- Staff supervision
- Multitasking abilities
- Staff Management
- Project creation
- Client relationship management
- Vendor Management
- Project planning
- Problem solving
- Relationship building
- Customer relations
- Document management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Project Manager
SITA
08.2024 - Current
Project Manager
SITA
09.2022 - 07.2024
Associate Project Manager
SITA
02.2017 - 08.2022
Engineer Field Operations
SITA
04.2014 - 09.2020
Associate Technician Field Operations
SITA
02.2011 - 04.2014
TEAM LEADER, BUSINESS SUPPORT
05.2008 - 06.2010
NETWORK ASSOCIATE
DSM INFOCOM PVT LTD
06.2007 - 02.2008
ITIL Foundation Certificate in IT Service Management -
SIX SIGMA YELLOW BELT Certification (Internal SITA Certification) -
MASTER'S: COMPUTER APPLICATION -
PUNJAB TECHNICAL UNIVERSITY
BACHELOR'S: COMPUTER APPLICATION -
BHARATI VIDYAPEETH DEEMED UNIVERSITY
10+2 -
STATE BOARD OF SCHOOL
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