Hi, I’m
Mukesh Mhatre
Mumbai,Maharashtra
Summary
Dynamic and accomplished professional with a versatile skill set encompassing data management, lead generation/inside sales, recruitment, and operations. Presently, I serve as the Director at Xcelyst Ltd, an AI-based recruitment platform. My expertise revolves around managing various operational functions including recruitment, onboarding, training, procurement, vendor management, database management, and stakeholder engagement. I possess a deep understanding of data protection laws and have actively contributed to obtaining ISO 27001 certification and conducting audits.
Overview
17
years of professional experience
1
Certification
2
years of post-secondary education
Work History
Xcelyst Ltd
Director - Operations
01.2022 - Current
Job overview
- Lead and manage end-to-end operations, ensuring efficient and seamless workflows
- Spearhead recruitment strategies, including sourcing, screening, and onboarding of top talent
- Develop and implement comprehensive training programs to enhance team skills and productivity
- Successfully handle procurement activities, including vendor selection and contract negotiations
- Strategically implement and maintain essential tools and systems to optimize team performance
- Ensure robust database management practices and uphold data protection laws
- Actively participate in ISO 27001 certification processes and conduct audits to ensure compliance.
Acuity Knowledge Partners
Delivery Manager
06.2017 - 12.2022
Job overview
- As a member of Acuity's Presales team, I was responsible for managing a team of four highly skilled lead generation professionals
- Managing the data team, building target lists, identifying and profiling the target audience, coordinating with the BD-Strategy-Delivery team, and handling the data management on the CRM
- Collaborates with the business development team to drive new business opportunities
- Compiling a comprehensive list of target accounts using diverse industry databases
- Oversees vendor management for paid databases, ensuring effective utilization of resources
- Conducts thorough research on companies and contacts, validating leads to enhance accuracy
- Additionally, I handle administration tasks for multiple paid databases including Big Doug, ZoomInfo, LinkedIn Sales Navigator, and Preqin
- While sourcing data, I extensively work with various databases such as ZoomInfo, LinkedIn, Bloomberg, Factiva, Zawya, Preqin, and Bigdoug (IHS Markit) etc
- Furthermore, I handle Salesforce administration for the business development, presales, marketing, and Inside Sales team
Sutherland Global Services
Associate
02.2016 - 06.2017
Job overview
- Build a list of target accounts using various databases across industries
- Part of B2B strategic planning team
- Led a team of 2 data research analysts who perform contact sourcing tasks
- Generation and validation of contacts
- Perform quality assurance activity
- Help the business development team with the industry and market research
- Experience of working on various data sources like Zawya (Eikon), ZoomInfo, Bloomberg, Factiva, FactSet, LinkedIn, Thomson Banker etc..
- Market research through various data sources like the asset.com, asiasset.com, pension and investment, The Investor, wsj.com, Bloomberg business week, Reuters etc.
CRISIL Global Research & Analytics
Assistant Manager
11.2010 - 02.2016
Job overview
- Inside Sales & Business Development Operations
- Part of Crisil’s Client Solution Group
- Prospect development research for sales reps across all locations
- Leads qualification/Validation as per the requirement
- Assisted the Business Development team in various verticals including the financial research, risk & analytics and corporate
- Organize, analyze, synthesize and summarize data and information using various data sources like LinkedIn, Company Website, Hoovers, Bloomberg, Factiva, ZoomInfo, Zawya, ft.com, Thomson Reuters, Google finance, Euromoney, Risk.net, theasset.com & various leading financial magazines etc
- Research organizations by geography, industry type & size and identifying opportunities & key contacts for each product type.
Cheers Interactive India Pvt. Ltd
Customer Interaction Executive & Web Research Analyst
05.2009 - 10.2010
Job overview
- Used to interact with key people in the business enterprise globally for validating the business information
- Used to refer Internet and variety of databases to search for business information
- Worked with various automated information management systems, computer software and applications (word-processing and email) for client tracking and information retrieval purposes
- Used to find the business leads & required company information through internet’s various tools such as LinkedIn, Zoom Info, Jigsaw, Hoovers, Manta, Bloomberg, Lead411, Zawya, Company Websites etc.
Reliance BPO Pvt. Ltd
Customer Interaction Executive
11.2006 - 07.2008
Job overview
- Dealt directly with customers through inbound process like to respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, performed customer verifications, keep records of customer interactions and transactions, record details of inquiries, comments and complaints.
Education
Mumbai University
B.A from English Literature
03.2005
Maharashtra Board
HSC
02.2001
Maharashtra Board
SSC
03.1999
United Business Institute
MBA from Marketing Management (Correspondence)
07.2012 - 07.2013
Welingkar Institute of Management
Diploma from Business Management
05.2010 - 05.2011
Skills
- Software Skills: Operating Systems:
- MS-DOS, Windows XP, 98,2K Tools: MS- Office, Clarify, ICCM, RCRM, UCF
- I affirm that the information in this document is accurate & true to the best of my knowledge
- Date: 20 July, 2023 Mukesh Mhatre
- Recruitment Strategies
- Continuous Improvement
- Overseeing Personnel
- Maintaining Compliance
- Staff Management
- Overseeing Training
- Allocating Resources
Certification
- Creating a Culture of Privacy Training - [OCT 2022]
- GDPR Compliance: Essential Training - [OCT 2022]
- Understanding and Prioritizing Data Privacy Training - [OCT 2022]
- Project Management Training - [OCT 2021]
- Digital Marketing Training -[JUL 2021]
Timeline
Director - Operations
Xcelyst Ltd
01.2022 - Current
Delivery Manager
Acuity Knowledge Partners
06.2017 - 12.2022
Associate
Sutherland Global Services
02.2016 - 06.2017
United Business Institute
MBA from Marketing Management (Correspondence)
07.2012 - 07.2013
Assistant Manager
CRISIL Global Research & Analytics
11.2010 - 02.2016
Welingkar Institute of Management
Diploma from Business Management
05.2010 - 05.2011
Customer Interaction Executive & Web Research Analyst
Cheers Interactive India Pvt. Ltd
05.2009 - 10.2010
Customer Interaction Executive
Reliance BPO Pvt. Ltd
11.2006 - 07.2008
Mumbai University
B.A from English Literature
Maharashtra Board
HSC
Maharashtra Board
SSC
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