Ms Sql, Ms Office,HTML,Redash,G-sheet
Mukesh Mishra
Fleet Manager
Lucknow
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2025
2025
years of professional experience
2
2
Certifications
1
1
Language
Work History
Fleet Manager
Swiggy
Lucknow
8 2018 - Current
- Managing a team of 400-500 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Improve and maintain promised delivery times for better customer experience
- Conduct classroom/ field training at individual level for better customer experience
- Conduct regular field audits for better compliance among Pickup & Delivery Partners
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Sales Exective
Hamdard Laboratories Ltd
Lucknow
03.2017 - 05.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Consultant
Amazon
Lucknow
01.2015 - 01.2016
- Company Overview: Amazon's Trained Ecommerce Specialist (ATES)
- Trained e commerce specialist, What is Amazon's Trained Ecommerce Specialist (ATES)
- Post certification ATES gets opportunity to work with Amazon sellers and help them launch and manage their account on Amazon.in - Services
- Becoming entrepreneur - ATES start earning money by launching new sellers and by helping existing sellers to manage their business on Amazon.in - Launch
- For new seller launches, ATES look for leads of sellers not on Amazon using different mechanisms and launch sellers and their products on platform
- For each seller launched Amazon pays ATES bounty
- For services to existing sellers, Amazon provides leads as and when available and after providing services, sellers directly pay
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Supervisor (Operation)
Larsen and Toubro ltd
Lucknow
04.2012 - 02.2015
- The responsible for supervising the lifting operation and safely operating the safe system of work (Method Statement)
- The supervisor will take on the duties of Appointed Person in their absence
- All operations should be supervised by suitably trained and qualified supervisor
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
MBA - Operations Management
Vinayaka Mission University
Salem01-2015
B Com - Commerce
National P. G COLLEGE
Lucknow01-2010
Skills
Operations and logistics
Effective communication
Fleet management
Accomplishments
- 10 million safe hour certificate from L&T Ltd
- Amazon trained e-commerce specialist.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop tracking Daily ops matrices.
- Used Know nuggets and figma posters for Messaging Delivery Partners
Hobbies
Playing Cricket
like to dance on Bollywood Songs
Software
PowerBI, Alchemist
Certification
Aptech Certified Computer Proffesional
Timeline
Sales Exective
Hamdard Laboratories Ltd
03.2017 - 05.2018
Consultant
Amazon
01.2015 - 01.2016
Supervisor (Operation)
Larsen and Toubro ltd
04.2012 - 02.2015
Fleet Manager
Swiggy
8 2018 - Current
MBA - Operations Management
Vinayaka Mission University
B Com - Commerce
National P. G COLLEGE
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