Mukesh Mourya

Significant Highlights:

Driving Quality Standards Across the Value Chain.

• Elevated operational quality by implementing organizational quality frameworks such as GWT (Good Warehousing & Transportation), RS QMS, and CRQS standards, leveraging data-driven insights for continuous improvement.
• Enhanced market quality operations by analyzing Quality Index metrics from market samples and leading root cause analysis (RCA) under Project Shrestha, collaborating with Fulfillment, HFS, and CD teams to drive corrective and preventive actions (CAPA).

Reducing Non-Conforming Inventory.

• Successfully minimized aging stock at depots by defining clear transit timelines: 10 days for local, 20 days for imports, and 30 days for central freeze stocks, ensuring supply chain efficiency.
• Implemented Quality One (CCM) for ice cream and Levercare to resolve customer complaints within 15 days, improving responsiveness and customer satisfaction.

Cold Chain Transformation and Risk Management.

• Spearheaded the deployment of RTMS devices in over 200 refrigerated vehicles and multiple cold chain depots, enabling real-time temperature monitoring and proactive issue resolution.
• Conducted comprehensive risk assessments for new depots, and successfully established QMS systems to ensure compliance with organizational standards.
• Partnered with R&D to support transit trials for new product launches, ensuring seamless integration into the supply chain.

Operational Excellence in Depot Management.

• Conducted CRQS inspections, identifying and blocking non-compliant products, while securing approvals for stock clearance within a 7-day SLA.
• Maintained depot CRQS master records, monitored DPMU reporting, and optimized freeze costs by effectively managing frozen stock master data.
• Oversaw Central Freeze Operations, ensuring timely communication of QNF updates, coordinating with depots to meet deadlines, and preparing summaries for both first- and second-leg data.

Training and Compliance Culture Building.

• Conducted extensive training sessions for the depot, fulfillment, CD, and RS teams on QMS parameters, GWT compliance, and GICCP standards, fostering a quality-focused culture across the organization.
• Led the preparation and timely updates of SOP documentation, ensuring compliance with evolving regulatory and operational requirements.

Audit Management and Corrective Action Implementation.

• Managed FSSAI, BRC, GWT, ISO, and RS QMS audits (Ambient and Ice Cream), addressing audit gaps with structured RCA and CAPA implementation.
• Directed customer and warehouse complaints to factories, ensuring effective CAPA implementation, and periodically verifying their effectiveness.

Supporting Mock Recalls and Emergency Preparedness:

• Collaborated with depots and factories to organize mock recall exercises, reinforcing the organization’s readiness for emergencies, while ensuring compliance with regulatory standards.

• Responsible for Food Safety and Occupational Health & Safety.
• Internal food safety audits, health and safety audits.
• Training staff on food safety and health and safety.
• Facilitating outsourced food sampling, testing, calibration, and metrological verification.
• HACCP, GMP, and GHP.
• Implementation of ISO 22000:2018.
• FOSTAC.
• Complaint handling with providing proper RCA and CAPA.
• Vendor evaluation and development on quality parameters.
• Facilitated training programs for senior management, enhancing leadership skills, and promoting a culture of continuous improvement.

• Microbiological quantitative and qualitative analysis of food, cosmetic, Pharma, Water and ayurveda products, Calibration, quality control documentation.
• Guaranteed all data met stringent quality control standards, crosschecking and flagging any issues.
• Interpreted research findings, summarising data into comprehensive reports.
• Implemented aseptic techniques to prepare cultures and conduct experiments, minimising contamination risks in laboratory settings.
• Managed laboratory inventory, ensuring timely procurement of reagents and supplies critical for uninterrupted research activities.
• Utilised advanced microscopy techniques to observe microbial structures and behaviours, contributing to understanding of microbial ecology.
• Participated in quality assurance programmes, ensuring laboratory practices met or exceeded accreditation standards.

• Microbiological quantitative and qualitative analysis of food, water products, calibration, and quality control documentation.
• ISO 22000:2018, HACCP, GMP, GHP, FOSTAC.
• Internal food safety audits, handling external audits (FSSAI, corporate audits).
• FSMS team lead.
• Training production, service, and stewarding teams on GMP and GHP.
• Vendor evaluation and development through audits and training.