MUKESH P
Project Engineer
Chennai
Summary
Experienced System Service Engineer and Project Engineer with over 4 years and 4 months of hands-on expertise in IT infrastructure , networking , and government project implementation . Proven ability to design, deploy, and manage end-to-end IT solutions including networking, surveillance (CCTV), and server systems . Adept in project execution , from site surveys and procurement planning to installation and commissioning, ensuring compliance with government standards and timely delivery within budget. Strong technical knowledge in routing, switching, structured cabling , and client-side IT support , coupled with excellent team leadership and project coordination skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
PROJECT ENGINEER
STRING TECH POWER SOLUTION
07.2022 - 04.2025
- Provide Tier‑1/Tier‑2 support to customers via phone, email, and chat , resolving inquiries promptly and professionally.
- Work in 24×7×365 rotational shifts , ensuring high availability and reliability of services.
- Install, configure, and troubleshoot: CCTV systems, biometric attendance devices, audio‑visual & security solutions, desktops, servers, and UPSs .
- Administer infrastructure with VMware Workstation , Active Directory , and remote‑desktop tools.
- Perform site surveys , client requirement analysis , and infrastructure audits ; create optimized deployment plans and Bills of Quantities (BOQ).
- Configure and maintain routers, switches, firewalls, access points , VPNs, load balancers, QoS, and wireless networks.
- Apply deep expertise in TCP/IP, VLANs, subnetting, OSPF, EIGRP , and troubleshooting.
- bandwidth, and security policies; escalate complex issues to senior engineers or vendors when required.
- Connect with telecom service providers to resolve escalated circuit issues swiftly.
- Collaborate with vendors for warranty claims, AMC services , and escalation support on hardware or network outages.
- Prepare and maintain invoices, quotations, and pro forma invoices using Excel/billing software.
- Produce and maintain all project documentation ; ensure compliance with government specifications, SLAs, timelines, and budgets .
- Lead and mentor technical teams to deliver projects on time, within budget, and to quality standards .
SYSTEM SERVICE ENGINEER
UPSKILLS TECH
11.2020 - 06.2022
- Perform hardware diagnostics, operating system installation (Windows/Linux), and application configuration to ensure high availability and minimal downtime.
- Deploy, update, and manage antivirus software , firewall policies , patches , and security updates across desktops and servers.
- Handle complete system installation, maintenance, and troubleshooting across desktop PCs, servers, printers, and network-connected devices.
- Maintain up-to-date documentation including asset inventory , user manuals , network diagrams , maintenance records , and configuration logs .
- Work with ticketing systems to track, assign, and resolve user-reported issues in a timely manner.
- Provide remote technical support using tools such as AnyDesk , TeamViewer , and Windows Remote Desktop .
- Coordinate with vendors for warranty support , AMC (Annual Maintenance Contract) services, and escalation of unresolved hardware/network faults.
- Troubleshoot and resolve network connectivity , system errors, and software performance issues efficiently in field or on-site environments.
- Support IT infrastructure across multiple locations , demonstrating strong independence and adaptability in various working conditions.
- Deliver excellent customer service , communicating effectively with users while resolving issues quickly and professionally.
CALIBRATION ENGINEER
FLUID SYSTEMS PHYSICAL LABORATORY
08.2018 - 05.2020
- Enhanced calibration procedures by implementing advanced software tools and techniques.
- Saved company resources by identifying opportunities for process improvements in the calibration department.
- Facilitated communication between departments, fostering a collaborative environment that led to improved product quality.
- Optimized equipment performance through rigorous testing, troubleshooting, and analysis.
Education
Bachelor of Engineering - Computer Science
Syed Ammal Engineering College
01.2013 - 01.2017
HSC -
GOVT ADW Higher Secondary School
01.2011 - 01.2013
SSLC -
ST Mary's Higher Secondary School
01.2009 - 01.2011
Skills
Strategic solutions development
User support training
Technical documentation writing
Integrated system solutions
Data center connectivity solutions
Strategic infrastructure planning
Load balancing methods
Repair and maintenance expertise
Storage management
Skilled in developing scripts using various languages
Knowledge of ITIL best practices
Server maintenance
Equipment setup
Remote employee support
IT support services
Network troubleshooting
Network configuration
Technical troubleshooting
CCNA certification knowledge
Expertise in oversight and evaluation
AWS
Azure
Skilled in managing ticketing processes
Proficiency in VPN technology
MPLS service management
TRUNK
STP
Switching technologies
Strategic project management
Cross-functional teamwork skills
Strong verbal communication
Certification
Cisco Certified Network Associate (CCNA) 200-301
Timeline
PROJECT ENGINEER
STRING TECH POWER SOLUTION
07.2022 - 04.2025
SYSTEM SERVICE ENGINEER
UPSKILLS TECH
11.2020 - 06.2022
CALIBRATION ENGINEER
FLUID SYSTEMS PHYSICAL LABORATORY
08.2018 - 05.2020
Bachelor of Engineering - Computer Science
Syed Ammal Engineering College
01.2013 - 01.2017
HSC -
GOVT ADW Higher Secondary School
01.2011 - 01.2013
SSLC -
ST Mary's Higher Secondary School
01.2009 - 01.2011