Mukesh Pant
Supply Chain Professional
Delhi
Summary
Service -focused Deputy General Manager with 20 years of experience focused on planning, directing and managing Supply chain Operations in Ecommerce vertical. Driving various facets of supply chain such as vendor development, material handling, manpower optimization, cost estimation, resource management, Team work and collaboration profound in the areas of operation management, procurement and customer relationship management. Proficient at leading Teams, for running successful process operations; experience of developing procedures, service standards for Business excellence. Proven track record of managing process/SOPs and streamlining workflow. A strategic planner leveraging advanced business operations and Logistics expertise that drives sustainable revenue and profit gains at cluster level. Documented history of management and operations to fulfill organization contractual obligations, quality standards and performance objectives. Provides expert direction and guidance to subordinates and formulates work plans.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Deputy General Manager
Mahindra Logistics Limited
Delhi
2013.08 - Current
- Coordination of third party fulfillment/logistics for ecommerce, to include communicating objectives, budget, timelines, deliverables; keep executive stakeholders informed of progress, challenges, and obstacles.
- Responsible for Solution Design, procurement,implementation of New Project.
- Responsible for Procuring FTL and PTL Transportation and warehousing of Last Mile Operations.
- Analyze data and recognize trends that impact the supply chain in support of continuous improvement. Provide analysis and recommendations to Top Management.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Participated in planning process to achieve corporate objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
Manager of Operations
Mega cabs Limited
Delhi
2010.06 - 2013.08
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Meru Cabs Limited
Delhi
2008.06 - 2010.06
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performanceDeveloped loyal and highly satisfied customer base through proactive management of team customer service strategies.
Mentored team members to enhance professional development and accountability in workplace.
Increased employee performance and job satisfaction to strengthen retention and eng and conveyed constructive feedback to improve skills. - Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Executive
HCL
Noida
2006.05 - 2008.06
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
Education
Post Graduate Diploma in Business Administration - Marketing Management And Research
Symbiosis Centre For Distance Learning
Pune 2008.06 - 2010.08
Diploma Engineering - Plastics Technology
Guru Nanak Dev Engineering Polytechnic
New Delhi 1999.07 - 2002.08
Skills
Procurement-Transportation & Warehousing
undefinedCertification
Harvard Manage Mentor Certification From Harvard Publishing House .
Affiliations
- Awarded By Gold Award in Operation Excellence-Individual Category From Mahindra Logistics Limited
- Awarded By Gold Award in Operation Excellence-Teams Category From Mahindra Logistics Limited
- Awarded By International Incentive Trip
Timeline
Udemy Business certification Course in Topics Like Tableau, excel, Leadership Skills, Communication Skills etc.
2023-02
Harvard Manage Mentor Certification From Harvard Publishing House .
2017-08
Deputy General Manager
Mahindra Logistics Limited
2013.08 - Current
Manager of Operations
Mega cabs Limited
2010.06 - 2013.08
Assistant Manager
Meru Cabs Limited
2008.06 - 2010.06
Post Graduate Diploma in Business Administration - Marketing Management And Research
Symbiosis Centre For Distance Learning
2008.06 - 2010.08
Senior Executive
HCL
2006.05 - 2008.06
Diploma Engineering - Plastics Technology
Guru Nanak Dev Engineering Polytechnic
1999.07 - 2002.08
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