Mukesh Ramsagar Tiwari
Udhna
Summary
I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
Overview
8
8
years of professional experience
Work History
Senior Operations Lead
Shadowfax Technologies Pvt Ltd
04.2025 - Current
- Handling all the B2C ( RTS & FM ) operations of Surat .
- Negotiated favorable contracts with suppliers/vendors to secure cost-effective deals while maintaining quality standards.
- Enhanced customer satisfaction rates by optimizing order fulfillment processes and addressing customer inquiries promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Elevated employee engagement levels by fostering a collaborative work environment; conducted regular team-building activities that boosted morale and increased retention rates.
- Managed cross-functional teams for timely project completion and delivery of high-quality results.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handling all operations smoothly without any complaints.
Branch Incharge
DP World Express Logistics Pvt. Ltd.
05.2023 - 04.2025
- Handling all the SC operations of Ahmedabad as well as Chhatral , Bhavnagar .
- Daily Basis clear to EDD and SDD shipment.
- Also working and managing over the cost and maximum productivity with minimum manpower.
- To ensure Excellent overall operations of the property as per the company policies and standards.
- Handling to all SC operation in smooth way without any complaint.
- To ensure FE staff performance on field prepare FE performance report on daily basis & guide them to improve their performance on field.
- Handling all day-to-day work.
- cc
Centre Incharge
Delhivery. Ltd.
04.2022 - 02.2023
- Handling all the SC operations of Surat.
- Managing a kind of last mile operations with standard process. Working on all over the operations by monitoring and working on under pressure of resulting the working within the given timeline.
- Also working and managing over the cost and maximum productivity with minimum manpower.
- Handling all the escalation also taking the initiative in new process for smooth process.
- To ensure Excellent overall operations of the property as per the company policies and standards
- To provide maximum customer satisfaction by providing suitable solutions
- Handling to all SC operation in smooth way without any complaint.
- Daily Basis clear to AVTD and PDD shipment.
- Handling to 2 SC center in Surat.
- Daily basis dispatch to above 800 CN and 3000 boxes on daily basis.
- Result oriented and hardworking professional with approx. 6 .1 Years of experience in Supply Chain Management and Logistics, E-commerce, BP BA, Warehousing, Inventory handling, Audit, Transportation, Incoming, Dispatching and manpower supervision in the Leading SCM & Logistics, E-Commerce & Retail company. Understanding of all aspects governing Production and Execution Environment. Effective resource planning /optimization, focusing on enhancing productivity and profitability. Outstanding communication skills, verbal as well as written coupled with good presentation skills.
- Responsible for development and implementation of Standard Operating Procedures for my service centers & taking work accordingly with 100% compliance.
- Responsible for overall warehouse operations of Incoming, Dispatches, inventory accuracy & proper warehouse documentation including SC-TAG optimization & management.
- Manage end to end warehousing operation at region and oversee all administrative function of the warehouse.
- Responsible for implementation of 5S at facility & taking work accordingly for better output and maximum utilization of available resources.
Shift Incharge
Reliance Limited (ZEELOG LOGISTICS SOLUCTION PVT LTD)
09.2021 - 04.2022
- Overall monitoring of Hub as per direction of Hub managers
- Assist in running an efficient warehouse operation which is able to fulfil operational and customer demand and meet set targets.
- Ensure the delivery of materials to production lines in accordance with production schedules
- Train new Warehouse operatives within area of responsibility
- Ensure inventories in area of responsibility are accurate.
- Ensure that any computerized or automated systems are accurate and up to date.
- Dandify any systems improvements and make recommendations for change.
- Manage time and attendance for operatives within area of responsibility and support supervisor with people managements issues.
- Communicate with staff on a regular basis to make them aware of priorities, targets, and operation requirements.
- Support with recruitment and train staff as well as monitor performance and progress to ensure targets are met.
- Ensure staff comply to health, safety and environmental regulations and work safely to protect themselves and others in the warehouse environment
- Ensure a clean and tidy working environment to aid operational efficiency.
As an Assistant team Leader
Delhivery Pvt. Ltd.
05.2019 - 09.2021
- To participate in company’s future goal setting policies.
- To handle the operation from INBOUND to Outbound including the planning of vehicle route wise for arranging the deliveries & pickups in such a way to optimize the vehicle utilization.
- To keep eyes on all the quality parameter & find out the RCA for the leakage needs to be plugged and to take preventive action for reducing this from the next time to keep our promises which we had made with clients.
- Handle to LM & FM department and all report to close day by day.
- Handle to COD and per day submit to same amount in bank.
- To arrange a meeting in both shifts to all our JL regarding the stacking Norms, Loading Pattern, Stacking Pattern, Pallet Stacking, Placement of shipment in right sector & the mistakes which was done from our side lastly & how can we improve that.
- Daily Basis clear to AVTD and PDD shipment.
- Daily basis clear to RTO delivery and RTO connection.
- Handing to vehicle for use 200 % daily basis.
- Daily Basis will complete our stock audit for pallet wise.
- Has its own regular audit taken 2 days in a week without fail.
- Daily Basis clear to Escalation and high ageing shipment.
- Daily basis clear to POD and uploaded the same.
- Handling to all SC operation in smooth way without any complaint.
- Regular interactions and relationship building with the Hub in charges in the designated location for smooth operations.
Hub & line Haul Operations Executive
Delhivery Pvt. Ltd.
01.2018 - 01.2019
- Handle complete Day to Day Operations of the inbound & outbound.
- Train Ground staff to package items (small + Heavy).
- Generates report, total inbound and outbound volume report.
- Create to BAG, Generate to AWB, and fresh pickup Generate to AWB and BAG Laving.
- Shipment leave work is handling to proper basis.
- Vehicle tracking and use to proper vehicle in my work basis.
- Handle to manpower and training in weekly basis with loading and unloading.
- Handle to Air ticket booking and all Air BAG tracking per day.
- Generates and analyses reports like vehicle usage report, daily exceptions report, on-time retrieval report, total inbound and outbound volume report
- Daily make report of Maintains stock of inbound, outbound and the stored inventory
- CURRICULUM VITEA
- Coordinate with Ground staff through mobile / SMS and complete status of all orders by EOD
- Ensure operations to be run on SUNDAY as well through ROSTER.
Education
B.SC -
Shiv Shyam Mahavidyalaya
12.2025
HSC - undefined
HS School Gohri Saraon Prayagraj U.P. Board
01.2023
Diploma - Engineering
Gandhi College
01.2017
ITI - Engineering
Gandhi College - Gujarat Board
01.2015
SSC - undefined
K.B.I. College- U.P. Board
01.2011
Skills
- Operating System :MS-DOS, DOS, Windows 2000/XP/vista Packages : MS-Office Internet : I have a good knowledge of internet surfing, chatting, and I like to improve My knowledge through web surfing
Interest
Travelling, Listen music to meet new people read books
Skills
To handle the floor very well handle manpower easily have ability to handle easily serious condition.
Timeline
Senior Operations Lead
Shadowfax Technologies Pvt Ltd
04.2025 - Current
Branch Incharge
DP World Express Logistics Pvt. Ltd.
05.2023 - 04.2025
Centre Incharge
Delhivery. Ltd.
04.2022 - 02.2023
Shift Incharge
Reliance Limited (ZEELOG LOGISTICS SOLUCTION PVT LTD)
09.2021 - 04.2022
As an Assistant team Leader
Delhivery Pvt. Ltd.
05.2019 - 09.2021
Hub & line Haul Operations Executive
Delhivery Pvt. Ltd.
01.2018 - 01.2019
HSC - undefined
HS School Gohri Saraon Prayagraj U.P. Board
Diploma - Engineering
Gandhi College
ITI - Engineering
Gandhi College - Gujarat Board
SSC - undefined
K.B.I. College- U.P. Board
B.SC -
Shiv Shyam Mahavidyalaya