Mukesh Ranka

As Senior Manager – Marketing & Plant Coordinator, I manage the seamless coordination between plant operations and all company branches, overseeing a monthly dispatch of 3,600 MT. I lead the Customer Service Department, driving efficiency across Pre-Sales and Post-Sales processes, ensuring timely order fulfillment, and addressing customer feedback. My responsibilities include managing dispatch planning, order tracking, ASN generation, documentation, and resolving production or quality control issues, while maintaining effective communication between departments to ensure optimal performance.

Key Responsibilities:

• Oversee plant operations and dispatch management, ensuring on-time delivery and operational efficiency.
• Lead Pre-Sales and Post-Sales processes, managing order status, dispatch details, invoicing, and customer communication.
• Supervise order handling, OA to PO conversion, and document collection for marketing representatives.

Ensure high standards of quality control and manage production-related issues, including material rejection and documentation compliance

• Lead the strategic analysis and execution of Monthly Dispatch Plans and Margin Sheets to maximize order efficiency and meet annual financial objectives
• Streamline coordination between job workers and the marketing team to ensure precise adherence to commercial and technical order details
• Serve as the pivotal point of contact for interdepartmental marketing communications within the plant
• Manage daily commercial operations with authority to sign off on all related activities
• Execute detailed GST filings, prepare accurate MIS reports, and ensure the punctual submission of all requisite monthly and quarterly returns
• Develop and implement job work schedules following raw material procurement to optimize order processing and delivery schedules
• Ensured job worker & marketing team sync on order specs for seamless operations
• Oversee the sourcing of consumables, packaging materials, and essential plant supplies to support continuous operations
• Direct dispatch logistics to align with marketing strategies, reduce transportation expenses, and maintain precise inventory records
• Govern export and import activities, maintaining strict adherence to regulatory standards and completing all necessary documentation
• Conduct regular stock assessments to ensure effective inventory control and management
• Optimized order combos for target achievement via dispatch & margin analysis

• With transporters to reduce costs
• Implemented rigorous stock reconciliation procedures, ensuring alignment between physical and book inventory and taking corrective measures as needed
• Guaranteed accuracy in invoicing, meticulously reviewing quantities, rates, and terms of sale to uphold financial precision
• Managed export/import operations and compliance, fulfilling government obligations and coordinating with customs handling agents and shipping agencies
• Proven success in developing and executing marketing plans, driving product growth and market expansion
• Fostered strong relationships with government and local bodies, facilitating smooth business operations
• Delivered exceptional sales results through strategic leadership and the execution of impactful sales and marketing campaigns
• Excelled in identifying business challenges and devising innovative, effective solutions to drive organizational improvement
• Highly motivated professional with a reputation for being confident, organized, detail-oriented, patient, and disciplined
• Gained valuable industry experience as AGM in the SS Plant's Arising Department, contributing to broad operational expertise

• Led Sales and Marketing with strategic oversight, ensuring dynamic leadership and direction
• Performed detailed market research, producing accurate sales projections
• Developed creative solutions to complex technical challenges through innovative thinking
• Managed Technical Support team, ensuring high-quality customer service delivery
• Delivered engaging presentations at industry events, enhancing brand visibility
• Built and maintained robust relationships with key clients, revitalizing dormant accounts and securing lucrative new business
• Conducted comprehensive competitive analysis, formulating strategies to surpass competitors and sustain sales momentum
• Seized new market opportunities, driving targeted initiatives to broaden market footprint