Mukesh Rawal
Dehradun
Summary
Seeking managerial level assignments in Sales.
Nearly 18 years of experience in Operations, Customer Service, Administration, sales and p&l ownership. An out-of-the-box thinker with a flair for charting out marketing strategies, contributing towards enhancing business volumes & growth. Adept in managing overall profitability of operations, accountable for strategic utilization and deployment of available resources to achieve organizational objectives. Expertise in developing & managing retail channels in order to derive the required market share, revenue and profit of the organization. Possesses in-depth knowledge in designing entire product range including brand, category and product mix. Excellent interpersonal, analytic & negotiation skills with proven track record of spearheading numerous cost innovation projects during the career span.
Overview
15
15
years of professional experience
1
1
Language
Work History
City Business Head(AGM)
Big Basket
07.2020 - 03.2025
- Meet assigned sales quota by acquiring new customer accounts and renewing and growing existing relationships
- Supporting the total sales process for resulting sales campaigns (from first meeting through to contract signing)
- Developed and implemented successful strategies for building company sales.
- Established and managed monthly, quarterly and yearly sales plans.
- Streamlined costs through proactive examination and improvement of operations.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Owner for compliance at site
- Handling key accounts for region to retain and expanding business.
- Built and strengthened relationships with industry partners to drive growth.
- Set and monitored annual budgets for departments and entire business.
City Operation Manager
Stanza Living(D twelve spaces Pvt Ltd India)
11.2019 - 06.2020
- Demonstrated track record of recruiting, training, coaching, motivating and retaining successful employees.
- Handling entire vendor management in terms of vendor on boarding, compliance and billing
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
- Reduced operational risks while organizing data to forecast performance trends.
- Researched issues, wrote reports and presented findings to city council.
- Maintained department productivity and standards through proactive management of teams and policies.
- Represented city and interests with community organizations, government agencies and general public.
Co-Manager (Senior MANAGER operations and Admin)
Walmart India
01.2019 - 11.2019
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Supported sales and reporting for large and medium-sized accounts.
Retail Manager
Infinite Retail (Tata Croma)
02.2015 - 12.2018
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
Restaurant General Manager
Yum Restaurants India (KFC)
10.2013 - 02.2016
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Store Operations Manager
Bharti Retail Ltd.
06.2010 - 10.2013
- Increased sales by 50% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Associate Director
Dealshare
03.2025 - Current
- Led teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
Education
Global Leadership Program - GLP
Indian Insitute of Management
Luckhnow 04.2001 -
Skills
Customer satisfaction and retention by working on voice of customer and other customer feedback
Handling vendor management based on store formats, city clusters & margin management through price bench marking and compliance
Enjoy arranging events and business meets
Implementing management systems in the organization & ensuring compliance with the process requirements
Developing partnerships with suppliers, managing supplier performance of vendors to ensure meeting of service, cost, delivery and quality norms
Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies
Formulating strategies and reaching out to unexplored market segments / customer groups for business expansion
Recruiting, mentoring, training and development of the field functionaries to ensure the operational efficiency
Conducting preliminary interviews with candidates
Team collaboration and leadership
Strategic leadership
Decision-making
Previous Experience
- Kukreja Institute of Hotel Management and Catering Technology, Lecturer for Front Office and Training & Placement Coordinator, 11/2008, 06/2010
- Jaypee Residency Manor, Senior CDR, 12/2005, 11/2008
- The Oberoi Grand, Operational Trainee, 09/2004, 05/2005
Personal Information
Date of Birth: 08/06/85
Training
October’03-April’04 with ITC Fortune Landmark, Indore
Timeline
Associate Director
Dealshare
03.2025 - Current
City Business Head(AGM)
Big Basket
07.2020 - 03.2025
City Operation Manager
Stanza Living(D twelve spaces Pvt Ltd India)
11.2019 - 06.2020
Co-Manager (Senior MANAGER operations and Admin)
Walmart India
01.2019 - 11.2019
Retail Manager
Infinite Retail (Tata Croma)
02.2015 - 12.2018
Restaurant General Manager
Yum Restaurants India (KFC)
10.2013 - 02.2016
Store Operations Manager
Bharti Retail Ltd.
06.2010 - 10.2013
Global Leadership Program - GLP
Indian Insitute of Management
04.2001 -
Similar Profiles
PUNAM VERMAPUNAM VERMA
Shift Controller at Big BasketShift Controller at Big Basket
Akshay Kumar KPAkshay Kumar KP
Deputy Manager SCM Central at Big BasketDeputy Manager SCM Central at Big Basket
SANOJ BABUSANOJ BABU
DELIVERY EXCECUTIVE at Big BasketDELIVERY EXCECUTIVE at Big Basket
Isha PareekIsha Pareek
Marketing Intern at Quality AIMarketing Intern at Quality AI
Vaibhav MawalVaibhav Mawal
Operations Coordinator at BAMKO India Pvt. Ltd.Operations Coordinator at BAMKO India Pvt. Ltd.