Mukesh Rawat
Faridabad
Summary
A progressive and inquisitive personality, eager to learn and grow, competent and having result oriented professional experience in Collections (Unsecured and Secured) Recoveries, Risk Management. Keen to explore this experience in order to enhance my career prospects and at the same time proving myself as an asset for the organization.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Cycle Collection Manager-Unsecured Loan
Axis Bank Ltd
02.2021 - Current
- At present managing the portfolio of Risk 90(CYC5 and CYC 10) Delhi NCR region.
- Well versed with collection tools, Man management and customer handling techniques.
- Reduces risk by ensuring all collection activities are conducted according to company norms.
- Managing portfolio of 2400 accounts (70 crore) in BKT-3 of personal loan with the team size of 10 ASL Staff and 5 collection Manger.
- Doing 60% - 64% risk conversion consistently having experience to administrate loan and collection Activities through knowledge of collection procedures and regulations.
- Training of vendor’s supervisors and executives & ensuring implementation of code of conduct.
- Responded to customer issues and complaints in courteous manner.
- Sound knowledge of business practice and collection.
- Ensuring that staffs are motivated monitored and measured in line with company targets and performance Standards.
- Prepared staff schedules and tracked employee as well as agency performances.
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Arranging and chairing team meetings, focusing on targets and achievements, praise team members and Build a positive working environment.
- Till Jan to April Managed NPA (PL) @ ROR 12% and was responsible to handle 8 agencies.
- Till April to September 2021 also responsible to handle entire Risk 90 portfolio Risk 90 (PL and EL).
- Managed 4 Bank Mangers during April to Sept 2021 along with 15 ASL staffs.
- Managed 8 agencies for Bkt3 (CYC1/ CYC5/ CYC10) during April to Sept 2021.
- Personally managing top 50 Cases Feedback and Resolutions for entire Bkt3.
- Managed overall escalations for entire Risk 90.
- Achievements: Hired a New & a muscular team for the chronic defaulters of Dpd 30 to 90+ higher Buckets in first month and also delivered & reduced the NPA amount to -1 lack out 40 lacks from 11nd month onwards.
Cycle Manager
Kotak Mahindra Bank
05.2018 - 02.2021
- To achieve collection targets of the Respective Branch assigned, ensuring meeting CC 2,4,6 cycle 20,25,SPNL Targets.
- Managing portfolio of 1800 accounts in CC ,SPNL with the team size of Staff 6 collection Manger.
- Preparation of DCR, MIS on Monthly basis, Agency Billing& Other Documents, Preparation Of Allocation Logic, Complete Agency Management.
- Meeting the Target on Cost of Collections. Ensuring meeting CC Targets within cost limit specified on monthly basis.
- Ensuring legal guidelines are compiled for entire collection structure in letter and spirits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Continuously monitoring collection agencies and collection manager to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Is viewed as a role model in showcasing effective understanding of the business environment.
- Is viewed as a role model in adopting a multi-disciplined approach based on sound financial analysis when formulating strategic plans.
- Achievements: Hired a New & a muscular team for the chronic defaulters of Dpd 30 to 90+ higher Buckets in first month and also delivered & reduced the NPA amount to -50k lack out 11 lacks from 6nd month onwards.
Manager
HERO FINCORP
11.2016 - 05.2018
- To achieve collection targets of the Respective Branch assigned, ensuring meeting CL, TW, Four wheeler, Targets.
- Managed a portfolio of accounts over 1500 accounts which includes 3rd party collections Handling Three Zones & respective zonal teams from Delhi Ncr.
- Preparation of DCR, MIS on Monthly basis, Agency Billing& Other Documents, Preparation Of Allocation Logic, Complete Agency Management.
- Meeting the Target on Cost of Collections. Ensuring meeting CL, and TW Four-Wheeler Targets within cost limit specified on monthly basis.
- Ensuring legal guidelines are compiled for entire collection structure in letter and spirits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Effectively find Sec-9 Arbitration Sec-17 & Sec-138 cases for speedy resolution of NPA and Write-off cases.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Is viewed as a role model in showcasing effective understanding of the business environment.
- Is viewed as a role model in adopting a multi-disciplined approach based on sound financial analysis when formulating strategic plans.
- Achievements: Hired a New & a muscular team for the chronic defaulters of bucket 0 to 90+ Higher Buckets in first month and also delivered & reduced the NPA amount to -50k lack out 10 lacks from 3nd month onwards.
Branch Collection In charge (Assistant Manager)
Pnb Housing Finance Ltd
06.2014 - 10.2015
- Managing Revenue Collections for the time bucket of “0-30 Days” & “30-60 Days NPA, ” SARFAESI ACT Channelizing & supervising team activities for the region of Dehradun & Uttarakhand though a team of 11 executives & Collection Agency.
- Managed a portfolio of accounts over 695 which includes 3rd party collections.
- Handling Five Zones & respective zonal teams from Uttarakhand.
- Allocation of monthly Revenue & Collection targets & subsequently accomplishment of the same.
- Responsible for action work analysis & strategy management for timely collection.
- Meeting the Target on Cost of Collections. Ensuring meeting HL, LP Targets within cost limit specified on monthly basis.
- Ensuring legal guidelines are compiled for entire collection structure in letter and spirits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Aligns the team to the organizational needs and strategy in terms of cost, quality and time expectations.
- Enables the team to consistently set goals that will help the team be ahead of the curve.
- Supports the team to stay on track to achieve and strive to exceed targets irrespective of high work pressure and the targets being steep.
- Supports to team to be able to develop contingency plans to ensure they address roadblocks and effectively move beyond.
- Guides the team to take proactive, complex and quick decisions.
- Establishes internal benchmarks that enable quick response times and greater adaptability to change.
- Showcases the ability to view situations from a variety of perspectives and finds relevant solutions for the larger benefit of the organization.
- Inspirational Leadership.
- Achievements: Hired a New & a muscular team for the chronic defaulters of bucket 0 to 90 Higher Buckets in first month and also delivered & reduced the NPA amount to .45 lack out 70 lacks from 3nd month onwards.
Junior Manager, Collections for North Zone
India Bulls Housing Finance Ltd
01.2011 - 06.2014
- Managing Revenue Collections for the time bucket of “0-30 Days” & “30-90 Days”.
- Channelizing & supervising team activities for the region of Gurgaon & Faridabad though a team of 8 executives.
- Set workload strategies. Train/Coached new employees in a positive direction to ensure industry success.
- Directly responsible for overseeing the leadership and management of the company collection functions. Managed a staff of 8 collectors.
- Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines.
- Monitor and supervise the daily collection of outstanding receivables; manage collectors to optimize performance and results.
- Maintained the integrity of the company policies and procedures, which is to treat every customer with the highest level of respect, both internal and external.
- Achievements: Delivered 3 times in a row 100 % resolution in Bucket 0 for HL, LAP Loans.
- Heroically achieved high time resolution in Delhi NCR for Bucket 1 & 2 for continues 9 months. Awarded finest member of Staff of the month for 5 Months.
Senior TL – Collections – STPL
India Bulls Credit Services Ltd.
11.2008 - 12.2010
- Managing Collection activities for Bucket 2nd & 3rd for STPL.
- Handling Six Zones & respective zonal teams from Delhi & NCR.
- Managed a portfolio of accounts over 800 which includes 1rd party collections, attorney accounts, and accounts in litigations for potential settlements.
- Memorial Hospital, self-pay, deductibles and early-out collections w/billing.
- Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines.
- Performed physical inspections on businesses facilities to protect our clients’ interest.
- Achievements: Delivered 3 times in a row 100 % resolution in Bucket 0 for PL Loans.
- In NCR, Heroically achieved high time resolution in Delhi NCR.
Sales Executive
India Bulls Credit Services
04.2006 - 11.2008
- Acquiring prospect individuals for the purpose of sale of Personal Loans (P. L.) for India Bulls Credit services.
- Process also included selling of Top Ups to the existing loan customers of India Bulls Credit services.
- Selling Personal Loans (P. L.’s) to the other bank customer by the means of foreclosing the previous credit through Balance Transfer (B. T.) schemes.
- Profile required thorough credit check & profile analysis activities for the customers.
- Processing of customer application & documentation through various filters.
- Disbursement of loan amount to the customer.
- Post loan follow-up with customer for 6 subsequent months to ensure no ECS bouncing & any other negative flaws in his profile.
- Compilation of Data MIS on regular basis.
Education
MBA -
Agra University
B.A. - undefined
Graduated in the stream of Arts
Diploma in Basic Computing - undefined
Higher Secondary - undefined
Haryana Board
Matriculation - undefined
Haryana Board
Skills
- Patient
- Forthright
- Quick grasping of things
Personal Information
Date of Birth: 06/16/84
Timeline
Cycle Collection Manager-Unsecured Loan
Axis Bank Ltd
02.2021 - Current
Cycle Manager
Kotak Mahindra Bank
05.2018 - 02.2021
Manager
HERO FINCORP
11.2016 - 05.2018
Branch Collection In charge (Assistant Manager)
Pnb Housing Finance Ltd
06.2014 - 10.2015
Junior Manager, Collections for North Zone
India Bulls Housing Finance Ltd
01.2011 - 06.2014
Senior TL – Collections – STPL
India Bulls Credit Services Ltd.
11.2008 - 12.2010
Sales Executive
India Bulls Credit Services
04.2006 - 11.2008
B.A. - undefined
Graduated in the stream of Arts
Diploma in Basic Computing - undefined
Higher Secondary - undefined
Haryana Board
Matriculation - undefined
Haryana Board
MBA -
Agra University
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