Mukesh Sahu
Process Manager
Pune
Summary
Accomplished Leader with 12 years of experience with hands on and passion for operational delivery,
People and accounting in captive and third party setup of world's leading in Investment Banking & Financial Services. Skilled in Operations Delivery, Project management, People/Performance Management, Fund Accounting, Cash & Trade Reconciliation, Capital Markets, Trade Life Cycle, Loan Syndication, Transition, Quality management Strong professional ethics with an MBA focused in International Operation Management from University of Sunderland, United Kingdom.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Consultant
Sutherland Global Ltd.
hyderabad
02.2015 - 03.2017
- Booking and review of daily cash and non-cash transactions
- Preparation and review of weekly & monthly Cash reconciliation
- Preparation and review financial statements on interim & annual basis
- Preparation and review of the quarterly Fund statement, including the underlying supporting schedules, which included preparation of BS, P&L, Cash flow statement and Investment schedule
- Preparation of Quarterly Management Accounts and Financial Statement of Funds
- Training new employees on business overview and activities performed by the team
- Perform deep dives into payables, receivables, and cash flow with interactive CFO-exclusive and FP&A dashboards that provide data from income statements, balance sheets, integrated scenario simulations, and cash flows
- Interacting with offshore accountants on various accounting and operational issues.
- Determined areas for improvement and implemented processes to alleviate problems.
Business Analyst
Barclays Bank PLC
Coventry
07.2012 - 09.2013
- Leading the team members for activities like 1) Portfolio Management Group 2) Corporate Actions 3) Security Pricing 4) Investment Compliance
- Participate in weekly, Monthly and Quarterly Oversight meetings with management to review and improve the existing process
- Handled actual Business Continuity scenario without impacting deliverables
- Mentor ongoing development of staff, including objective setting, performance reviews and other evaluations
- Ensure that SLAs are met and delivery schedules are as per UKFS.
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations.
Process Manager
Eclerx Limited
Pune
01.2023 - Current
- Overseeing the settlement process for equity trades and ensuring that all trades are settled accurately and on time
- Managing Settlements, Reconciliation process, and clearing activities team of 35 FTEs
- Identifying operational risks proactively and mitigating them appropriately
- Ensuring compliance with all relevant regulatory requirements, including but not limited to the T+2 settlement cycle, Anti-money laundering regulations and know-your-customer requirements
- Maintaining relationships with counterparties, custodians, brokers, and other third parties involved in the Settlement process
- Developing and implementing policies and procedures to improve efficiency and reduce risk in the settlement process
- Identifying and mitigating settlement-related risks, including failed trades, trade breaks, and counterparty risk
- Ensuring that all settlement-related issues are escalated and resolved promptly
- Providing regular reports to senior management on the status of the settlement process
- Preparing a debit or credit Risk File & presenting to higher management
- Participate in preparing and presenting MBRs to the onshore team
- Attending daily and weekly calls to liaise with relevant stakeholders to update them on break status
- Prepare quarterly audits for internal and external stakeholders
- Liaising with the Middle Office, Front Office, and custodian banks for any settlement issues
- Spearheading process improvement activities through brainstorming, case studies, and team meetings
- Processing SWAP payments to the Tax Ops team and IRS
- Onboarding new clients into the settlement by raising their SSI setup request & assigning POC for their settlements
- Managing the team responsible for the equity settlement process, including hiring, training, onboarding, helping them get access to tools, appraisals, and performance management.
- Evaluated the impact of process change on overall operations and determined the return on investment.
Assistant Manager
Wipro (DOP) Pvt. Ltd.
Hyderabad
01.2020 - 10.2022
- Supervising a team of six team leads, with each TL having 10–12 team members and 12 SMEs
- Presenting MBR/QBR to clients, explaining process performances ( AHT, Quality Data) through graphs, callout's and analysis
- Leading RCAs activities in case of KPI’s failure and client escalations with monetary losses
- Lead Employee engagement activities: preparing monthly chart, anchoring and delegating monthly activities, & service level agreements
- Assisted in recruiting, hiring and training, coaching, and shift scheduling of team members; also led Employee engagement committee
- Trained and guided team members to maintain high productivity and performance metrics
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delegating tasks to employees, streamlining daily progress and efficiency, evaluating employee performance by overseeing daily activities, coaching, mentoring & overtime management
- Eased team transitions and new employee orientation through effective training and mentoring
- Supported top-level decision-making, client interactions and strategy planning, forging productive relationships with top leaders and serving as key advocate for various process development ideas
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals
- Coordinated bi-weekly leadership meetings to educate team members on best practices to optimize productivity
- Studied latest trends to add new fraud trends, resulting in maintaining AHT, SPD and Quality
- Improved quality for the overall site by automating admin notes with accuracy and efficiency by collaborating with a team ofthreein the development of Automated Admin notes & maintaining Quality standards.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
SME (Reconciliation)
Amazon Development Centre Pvt. Ltd.
Hyderabad
05.2017 - 01.2020
- Managing Inventory management operations for North America and European fulfilment centres
- Inventory Entropy Management Technologies, a turn-key solution to automate the count management process end-to-end and provide unprecedented consistency, efficiency and visibility into the quality/labor trade-off and the effectiveness of ICQA’s count operations across all Amazon FCs WW
- Handled Actual Business Continuity scenario without impacting deliverables.
Customer Service Executive
J Sainsbury’s
Greater London
09.2009 - 07.2012
- Generating, analyzing and Reconciling Start of Day (SOD) and End of Day (EOD) reports like Cash Receipt, Cash Disbursement, Cheque Encasing, Miscellaneous Income/Expenses (Western Union), Pawn and Mobile for cash reports
- Collating and managing the customer-produced financial information and monitoring the Credit grant by conducting credit checks on the customers, namely Payday Loan and Short-term loans
- Granting Payday loans to customers with due diligence and Credit checks
- Coordinating the transfer of loan defaulter’s accounts to the Debt Recovery Unit (DRU)/ Debt Collection Team and assisting the Business Support Team and others with recovery procedures for non-DRU Accounts
- Managing the team's working schedule and allocating them holidays while maintaining the balance between business needs and employee priorities.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies.
Fund Accountant
State Street Syntel Services Pvt. Ltd.
Pune
01.2006 - 10.2008
- Setting up of Security Master Data on PAM
- (ABS, MBS, CMO, Corporate Bonds, Equity, Municipal Bonds, FNMA, GNMA, Preferred stock, etc) as part of Portfolio Accounting and Management (PAM)
- Manipulation of SMFs to derive correct income accrual
- Daily Trade booking of buying & selling of Assets and reconciliation at EOD on PAM
- Preparation & review of BS, P&L a/c, and CFS on Monthly, Quarterly & Annual basis
- Reconciling cash on a day-to-day basis for different clients; identifying discrepancy and tackling them; and NAV calculation
- Analysis of PAM Assets to custodian data
- (PAM vs
- Custodian); conducting research on Bloomberg, IDC, and MCH to find out share difference, Maturity difference, Coupon rate differences, and other differences; reconciliation of cash entries with the cash received from the custodian
- Developing monthly client deliverable reports Cash Journal, Transaction Journal, Realized & Unrealized Gain Loss Report, Income Earned Report, Holdings Report, Income Verification Report and Book Value Reconciliation
- Tying out general ledger rolls for the client using monthly reports; researching differences in GL rolls; and correcting the required entries as per reports.
- I liaised with tax auditors and preparers to communicate fund details.
Education
MBA - General MBA
University Of Sunderland At Ethames
London 10.2009 - 07.2011
BBA - Accounting And Finance
Kalyan College
Bhilai 03.2001 - 04.2004
Skills
Investment Banking
undefinedWork Profile
Accomplished Leader with 12 years of experience with hands on and passion for operational delivery, People and accounting in captive and third party setup of world's leading in Investment Banking & Financial Services. Skilled in Operations Delivery, Project management, People/Performance Management, Fund Accounting, Cash & Trade Reconciliation, Capital Markets, Trade Life Cycle, Loan Syndication, Transition, Quality management Strong professional ethics with an MBA focused in International Operation Management from University of Sunderland, United Kingdom., 2011, MBA, University of Sunderland, Ethames Graduate School, London, 2004, B.Com, Pt. Ravishankar University, Kalyan College, Bhilai, CG, 01/23/23, Present, Eclerx Limited, Process Manager, PWMS/CBM/TLM/BAM/ Teams/Excel/Oracle/Deal Manager/Citi Velocity, Overseeing the settlement process for equity trades, ensuring that all trades are settled accurately and on time., Manage Settlements, Reconciliation process, and clearing activities team of 35 FTEs, Identifying operational risks proactively and mitigating them appropriately., Appreciation of the impact of open Cash and position breaks and the ability to Investigate and identify the Root Cause and henceforth assign the Cash & Positions break to the correct resolving party for further investigation & resolution., Ensuring compliance with all relevant regulatory requirements, including but not limited to the T+2 settlement cycle, Anti-money laundering regulations and know-your-customer requirements., Maintaining relationships with counterparties, custodians, brokers, and other third parties involved in the Settlement process., Developing and implementing policies and procedures to improve efficiency and reduce risk in the settlement process., Identifying and mitigating settlement-related risks, including failed trades, trade breaks, and counterparty risk., Ensuring that all settlement-related issues are escalated and resolved promptly., Providing regular reports to senior management on the status of the settlement process., Preparing Debit/Credit, Risk File & presenting to higher management, Participate in preparing & presenting MBRs to the onshore team, Attending daily, and weekly calls to liaise with relevant stakeholders to update them on break status, Prepare quarterly audits for internal and external stakeholders, Liaising with the Middle Office, Front Office, and custodian banks for any settlement issues., Spearheading process improvement activities through brainstorming, case studies, and team meetings, Processing SWAP payments to the Tax Ops team & IRS., Onboarding new clients into the settlement by raising their SSI setup request & assigning POC for their settlements, Managing the team responsible for the equity settlement process, including hiring, training, onboarding, helping them to get tools access, appraisals, and performance management., 01/20/20, 10/22/22, Wipro (DOP) Pvt. Ltd., Assistant Manager, Nice/Tableau/Slack/Google office/Excel/QC Tools/Power BI/SQL, Supervising team of 6 Team Leads & each TL having 10-12team members and 12 SMEs, Presenting MBR/QBR to clients, explaining process performances ( AHT, Quality Data) through graphs, callouts and analysis, Leading RCAs activities in case of KPI’s failure and client escalations with monetary losses, Lead Employee engagement activities - preparing monthly chart, anchoring and delegating monthly activities & service level agreements, Assisted in recruiting, hiring and training, coaching, shift scheduling of team members also lead Employee engagement committee, Trained and guided team members to maintain high productivity and performance metrics., Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency, Delegated tasks to employees, streamlining daily progress and efficiency, evaluating employee performance by overseeing daily activities, coaching, mentoring & overtime management, Eased team transitions and new employee orientation through effective training and mentoring., Supported top-level decision-making, client interactions and strategy planning, forging productive relationships with top leaders and serving as key advocate for various process development ideas., Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals., Coordinated bi-weekly leadership meetings to educate team members on best practices to optimize productivity., Studied latest trends to add new fraud trends resulting in maintaining AHT, SPD and Quality., Improved Quality for overall site by automating admin notes with accuracy and efficiency by collaborating with a team of 3 in the development of Automated Admin notes & maintaining Quality standards, 05/17/17, 01/20, Amazon Development Centre Pvt. Ltd., SME (Reconciliation), Amazon Service Browser/Reconciliation tool/Chime/Excel, Managing Inventory management operations for North America and European fulfilment centres, Inventory Entropy Management Technologies, a turn-key solution to automate the count management process end-to-end and provide unprecedented consistency, efficiency and visibility into the quality/labor trade-off and the effectiveness of ICQA’s count operations across all Amazon FCs WW., Handled Actual Business Continuity scenario without impacting deliverables, 02/15/15, 03/17, Sutherland Global Ltd., Senior Consultant, Sunderland Financial Service Gateway, MCH, GENEVA, Booking & review of daily cash & non cash transactions, Preparation & review of weekly & monthly Cash reconciliation, Preparation & review financial statements on interim & annual basis, Preparation & review quarterly Fund statement including the underlying supporting schedules which included preparation of BS, P&L, Cash flow statement & Investment schedule, Preparation of Quarterly Management accounts, Financial Statement of Funds, Training new employees on business overview & activities perform by the team, Perform deep dives into payables, receivables, and cash flow with interactive CFO-exclusive and FP&A dashboards that provide data from income statements, balance sheets, integrated scenario simulations, and cash flows, Interacting with Onshore accountants on various accounting/operational issue, 07/12, 09/13, Barclays Bank PLC, Business Analyst, PEGA/Barclays Service Browser(Robyn)/Mainframe/Bloomberg, Leading the team members for activities like 1) Portfolio Management Group 2) Corporate Actions 3) Security Pricing 4) Investment Compliance., Participate in weekly, Monthly and Quarterly Oversight meeting with management to review and improve the existing process, Handled actual Business Continuity scenario without impacting deliverables., Mentor ongoing development of staff including objective setting, performance reviews and other evaluations, Ensure that SLA is met and delivery schedules as per UKFS, 09/09, 07/12, J Sainsbury’s, Customer Service Executive (Part-Time), Payday loans Gateway, Western Union, Generating, analyzing and Reconciling Start of Day (SOD) and End of Day (EOD) reports like Cash Receipt, Cash Disbursement, Cheque Encasing, Miscellaneous Income/Expenses (Western Union), Pawn and Mobile for cash reports., Collating and managing the Customer produced financial information and monitoring the Credit granting by conducting credit checks on the customers namely Payday Loan and Short-term loan., Granting Payday loans to the Customers with due diligence and Credit checks., Coordinating the transfer of loan defaulter’s accounts to the Debt Recovery Unit (DRU)/ Debt Collection Team and assisting the Business Support Team and others with recovery procedures for non-DRU Accounts., Managing Team’s working schedule and allocating them holidays maintaining the balance between Business needs and employee priorities., 01/06, 10/08, State Street Syntel Services Pvt. Ltd., Fund Accountant, PAM (Portfolio Accounting & Management), State Street Bank & Princeton Financial Services (PFS), PAM, Bloomberg, MCH & IDH, Setting up of Security Master Data on PAM. (ABS, MBS, CMO, Corporate Bonds, Equity, Municipal Bonds, FNMA, GNMA, Preferred Stock etc) as part of Portfolio Accounting & Management (PAM). Manipulation of SMFs to derive correct income accrual, Daily Trade booking of buying & selling of Assets & reconciliation at EOD on PAM, Preparation & review of BS, P&L a/c, CFS on Monthly, Quarterly & Annual basis, Reconciling cash on a day to day basis for different clients; identifying discrepancy and tackling the same & NAV calculation, Analysis of PAM Assets to custodian data. (PAM vs. Custodian); conducting research on Bloomberg, IDC, MCH to find out share difference, Maturity difference, Coupon rate difference, other differences; reconciliation of cash entries with the cash received from the custodian, Developing monthly client deliverable reports Cash Journal, Transaction Journal, Realized & Unrealized Gain Loss Report, Income Earned Report, Holdings Report, Income Verification Report and Book Value Reconciliation, Tying out General Ledger rolls for the client using monthly reports; researching differences in GL rolls and correcting the required entries as per reports, Role of Human Resource Management in Organizational Development –A Study on Sainsbury’s Lowhall, London, The UK Film Council’s Role in the Growth and Development of the UK Film Industry, Quality project to improve the Agent Passing Score through SIX Sigma & LEAN principles (Wipro)
Certification
Six Sigma Green Belt
Timeline
Process Manager
Eclerx Limited
01.2023 - Current
Six Sigma Green Belt
10-2022
Assistant Manager
Wipro (DOP) Pvt. Ltd.
01.2020 - 10.2022
SME (Reconciliation)
Amazon Development Centre Pvt. Ltd.
05.2017 - 01.2020
Senior Consultant
Sutherland Global Ltd.
02.2015 - 03.2017
Business Analyst
Barclays Bank PLC
07.2012 - 09.2013
MBA - General MBA
University Of Sunderland At Ethames
10.2009 - 07.2011
Customer Service Executive
J Sainsbury’s
09.2009 - 07.2012
Fund Accountant
State Street Syntel Services Pvt. Ltd.
01.2006 - 10.2008
BBA - Accounting And Finance
Kalyan College
03.2001 - 04.2004
Similar Profiles
BEATRICE WANJUBEATRICE WANJU
Customer Service Representative at Sutherland GlobalCustomer Service Representative at Sutherland Global
Christian RanidoChristian Ranido
Customer Service Representative at Sutherland GlobalCustomer Service Representative at Sutherland Global
Yessenia GuzmanYessenia Guzman
Insurance Agent at Sutherland Global ServiceInsurance Agent at Sutherland Global Service