Mukesh Saini
Kurukshetra
Summary
Highly motivated and ambitious individual with over 10 years of experience in banking and finance. Demonstrated expertise in portfolio handling, customer relationship management, investment management, financial planning and organizing, as well as leadership and team management. Passionate about providing personalized and efficient service to customers, building long-term and profitable relationships, and maximizing cross-selling and revenue opportunities. Specializes in retail banking, customer service, and account management. Driven to help clients make responsible and financially beneficial decisions. Extensive knowledge of branch operations and financial products, well-equipped to support both the company and customers effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Personal Banker
YES Bank
12.2021 - Current
- Managing the banking and investments relationship of clients and responsible for overall growth of Liabilities & Investment business from HNI segment.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
- Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
- Maintained up-to-date knowledge of industry trends, continuously adapting strategies to stay ahead of market changes.
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Conduct risk profiling of all mapped clients and showcase investment products as per the Client risk profile.
- Driving revenue business to generate fee income through products like mutual funds, investments and insurance.
- Adherence to the Bank’s policy on acquisition/BSA/KYC etc. as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc.
Customer Service Officer (Assistant Manager)
Axis Bank
10.2019 - 12.2021
- Process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Branch Relationship Officer (Senior Officer)
ICICI Bank
01.2014 - 09.2019
- Opening saving and current account.
- Maintained strong relationships with clients by offering personalized financial advice and support.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
- Conducted regular financial reviews for clients, identifying opportunities for account growth or adjustments.
- Participated in ongoing professional development programs to refine skills as a Branch Relationship Officer continually.
- Assisted in implementing marketing campaigns to attract new customers and expand the bank''s reach.
- Ensured adherence to bank policies when opening new accounts or processing loan applications, minimizing errors and potential risks.
- Maximized sales opportunities by thoroughly analyzing client portfolios and suggesting suitable products based on their financial goals.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Education
Master of Computer Applications – MCA -
IK Gujral Punjab Technical University
01.2014
Bachelor of Computer Application – BCA -
Kurukshetra University
01.2012
Senior Secondary -
Govt Sr. Sec. School, Kurukshetra
01.2009
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft Copilot
- CRM
- Chat GPT
- PHP
- Wealth Management
- Relationship Management
- Portfolio Management
- Portfolio Analysis
- Financial Advising
- Teamwork and Collaboration
Certification
- AMFI - Securities and Exchange Board of India (SEBI)
- IRDA Certified - Insurance Regulatory and Development Authority of India
- Retail Banking Sales Management - NIIT Limited
accomplishment
- Award of Appreciation for Exemplary Performance in Quality NTB March 2023 - Country Head -Banking & Affluent Banking.
- Award of Excellence for Exemplary Performance in towards Liability Business in December 2022 - Country Head - Retail Banking.
- Award of Excellence for Exemplary Performance in towards Liability Business in November 2022 - Country Head - Retail Banking.
- Award of Appreciation for Exemplary Performance in Mission Arise - Q3' 2022 - Executive Director.
- Award of Appreciation for Exemplary Performance in Gold Rush April 2023 - Country Head - Branch & Affluent Banking.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Disclaimer
I hereby declare that the above furnished details are true and may be verified at any point of time from the concerned authorities.
Timeline
Sr. Personal Banker
YES Bank
12.2021 - Current
Customer Service Officer (Assistant Manager)
Axis Bank
10.2019 - 12.2021
Branch Relationship Officer (Senior Officer)
ICICI Bank
01.2014 - 09.2019
Master of Computer Applications – MCA -
IK Gujral Punjab Technical University
Bachelor of Computer Application – BCA -
Kurukshetra University
Senior Secondary -
Govt Sr. Sec. School, Kurukshetra
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