Mukesh Samal
PATIENT CARE
Bhubaneswar
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Front office supervisor
SUN HOSPITAL
- Operational activities
- Public relation
- Billing
- Stock management
- Pharmacy Management
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Front office supervisor
SUN HOSPITAL
- Operational activities
- Public relation
- Billing
- Stock management
- Pharmacy Management
Centre manager
DHH HOSPITAL, BARIPADA
- Operational management
- Quality management
- Staff and patient safety activities
- Public relation
Quality/partner service manager
ANI TECHNOLOGY PVT LTD
- Quality assurance
- Give training to new joining employees
- Enroll drivers
- SRT issues solving
- Enroll new car
Cashier/sales executive
RELIANCE LTD
- Billing
- Stock management
- Cash handling
Patient co-ordinator
MEDYBIZ PHAMA
01.2024 - Current
- Patient co-ordinator (in Odisha For patient support pogram )
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Front Office Manager
Sun Hospitality
03.2022 - 12.2023
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Center Manager
DHH BARIPADA HOSPITAL
04.2019 - 09.2021
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and patients.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Quality Manager
ANI Technologies Private Limited OFT
01.2015 - 11.2018
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Education
Matriculation -
C.S VIDYAPITHA
SIKO+2 - Commerce
HRUSIKESH RAY COLLEGE
+3 - Commerce
DEBARAY COLLEGE, UTKAL UNIVERSITY
Skills
Strong written and oral communication
Active learning
Analytic thinking and problem solving
Organize and attention to details
Flexibility
Time management
Decision making
Dedicated work ethic
Interests
Playing cricket, Study about Stock market, Travelling
Timeline
Patient co-ordinator
MEDYBIZ PHAMA
01.2024 - Current
Front Office Manager
Sun Hospitality
03.2022 - 12.2023
Center Manager
DHH BARIPADA HOSPITAL
04.2019 - 09.2021
Quality Manager
ANI Technologies Private Limited OFT
01.2015 - 11.2018
Centre manager
DHH HOSPITAL, BARIPADA
Quality/partner service manager
ANI TECHNOLOGY PVT LTD
Cashier/sales executive
RELIANCE LTD
+2 - Commerce
HRUSIKESH RAY COLLEGE
+3 - Commerce
DEBARAY COLLEGE, UTKAL UNIVERSITY
Front office supervisor
SUN HOSPITAL
Front office supervisor
SUN HOSPITAL
Matriculation -
C.S VIDYAPITHA
COMPUTER SKILLS
- PGDCA
- M S EXCEL
- TALLY
achievement
2 time Best patient care award received .