MUKESH SAWANT
Supply Chain Professional
Mulund
Summary
Experienced in Supply Chain profession with 12 years of expertise in overseeing demand supply planning, operations, inventory management, customer care measures and logistics activities in EXIM. Team-oriented collaborator and innovator with talent in resolving issues and boosting revenues. Loyal and dependable team member with strong background in supply chain coordination.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Customer Service Executive – EXIM
Unilever International
06.2023 - Current
- Ensures a consistent high service rate delivery each month through proactive monitoring and follow-up with Sourcing unit (SU) planners & logistics lead
- Facilitate weekly meetings with Cluster BDMs to review orders and to update dispatched order's details
- Coordinate through weekly calls with the Sourcing Unit to align on week wise production schedules and week wise confirm supply plan, which enabling timely and accurate customer communication based on order due dates
- Conducts monthly customer connect sessions to address service-related queries, communicated action points to stakeholders, and ensured timely closure of issues.
- Assisting and guiding customers in updating/modifying orders based on loadability, stock availability, and MOQ, it helps to prevent shipment delays and ensure smooth order execution
- Prepare consolidated data (open orders, current stock, stock-in-transit (SIT), market inventory, and projected demand) & give input to SU planner to Developed monthly production plans.
- Make summary on basis of actual sale, open order, Forecast etc and then Led demand review meetings with cluster BDMs to analyze gaps between forecasted and actual sales, identify required orders, and determine SKUs order needed to bridge the gap.
- Conducts weekly meetings with the Documentation Team to identify and resolve red-flag shipments affected by documentation delays through root cause analysis.
- Provides monthly dispatch plan summaries to the Logistics Team and suppliers, and ensures that supply plan updates in system so stakeholders & leadership will have visibility of expected supply plan of current & future month
- Monitored online orders (under block status) and manual orders to ensure accurate visibility for Production & Supply Planners, enabling seamless inclusion in planning cycles and preventing order oversight
- Shared inventory details with BDMs & leadership to support decisions on aging stock, tracked action items for stock liquidation, and also reports on RPM status
- Project Lead: Resilience Network (45+ SKU) for export packs which was having high MOQ constraints. I did SKU mapping with vendor and pricing setup, SKU master updates, and production strategy alignment. this was collaborated with Factory, NPD, Finance, and Planning teams. This prevent further excess inventory, eliminate out-of-stock situations in market which was recurring issue and enable low MOQ production runs
- Project Execution: Implemented a Local-for-Local sales module, including SKU and RS code creation, order acquisition, cost and pricing setup, production planning, cargo movement coordination, and depot invoicing alignment, in collaboration with NPD, CD Ops, Finance, Procurement, and Distribution teams.
- Led inventory reduction initiative as SU Planner for the China sourcing unit, successfully decreasing inventory from EUR 1 million to EUR 100K by securing orders and eliminating non-moving SKUs. This initiative minimized inventory write-off risk and enabled strategic FG inventory build-up for other markets
- Supported S&OP data preparation by doing inventory analysis, evaluating sales trends, assessing cluster-wise performance, and identifying order vs. forecast gaps to enable informed decision-making for future business strategies
- Coordinates with cross-functional teams—including Factories, local & Global Finance, R&D (Formulation & Packaging), Quality Assurance, Logistics & Documentation, and CD Operations—to resolve customer queries and internal roadblocks, ensuring timely completion of targeted tasks
Assistant Manager – EXIM
King Metal Works
03.2021 - 06.2023
- Spearhead end-to-end EXIM operations (Pre & Post shipment) for timely execution of export shipments and payment realization, collaborating with cross-functional teams including Operations, Sales, Quality, Warehouse, and Finance
- Lead and manage both Pre-shipment and Post-shipment teams within the EXIM department to ensure seamless coordination and execution
- Organize and conduct weekly planning meetings with Sales, Purchase, and Production teams to align stock readiness and dispatch schedules as per commitments given to customer
- Liaise with importers for Pre shipment approvals on qty & shipment info. and post-shipment documentation and payment follow-ups
- Develop and implement SOPs to streamline processes and ensure alignment with monthly dispatch and revenue targets
- Coordinate with Freight Forwarders, CHAs, and transporters for container booking, carting orders, and movement of goods to sea & air ports
- Oversee daily customs documentation, application & obtain Preferential & non-Preferential COO from DGFT, online BL check, bank submissions (as per L/C, non L/C DP terms), and other routine export formalities
- Maintain comprehensive records of shipment status and payment realization (advance/full), Submit export documents to banks, manage INR conversion rate bookings, and facilitate transfers to EEFC accounts
- Prepare and update monthly reports for government incentives such as DDBK and RoDTEP; manage RoDTEP license applications and transfers also Resolve ICEGATE queries in coordination through CHA, freight agents, and customs to ensure timely generation of DDBK scrolls and realization of pending incentives
- Collaborate with ERP developers to design and enhance customized reports and forms (e.g., Pre-shipment forms, EXIM reports etc)
- Participate in internal and external audit meetings; maintain organized records for compliance and audit readiness
Assistant Manager – International Business
Elsee Inc.
06.2015 - 03.2021
- Managed end-to-end export shipment activities by sea, road, and air, ensuring seamless execution from initiation to delivery
- Collaborated with Operations, Sales, Quality, Warehouse, and Finance teams of MNC to coordinate and execute export shipments efficiently
- Oversaw both direct exports from India and merchant exports from source unit to importers, ensuring compliance with all regulatory requirements
- Coordinated with freight forwarders, CHAs, and transporters to facilitate the movement of goods from warehouse/plant to departure and destination ports
- Checking and process Pre–shipment and Post–shipment documents as per PO, Advance Payment and L/C terms
- Managed regulatory activities, including physical verification by Export Inspection Agencies, renewal of factory stuffing and self-sealing permissions, and application for export incentives such as MEIS and RoDTEP
- Engaged with both affiliate (intercompany) and non-affiliate importers to ensure high standards of customer service and satisfaction
- Conducted meetings with stakeholders to identify operational issues and implement process improvements, including the development of SOPs to streamline dispatch planning and eliminate errors
- Setting up S&OP which help pre plan activities to meet schedule dispatches of goods
- Track stock allocation & prepone activities so stock availability & container loading date will be match
- Review and update DSR on daily basis to management & clients
- Writes and administer monthly & yearly performance reviews
- Help MNC’s finance team to align complex remittance data, which leads to remove invoice from RBI’s EDPMS caution list
- Do payment follow-up with Importer & support to MNC’s finance team to recover old outstanding payment from Importer
Export assistant
Lahoti Overseas Ltd. (Yarn Exporter)
10.2013 - 05.2015
- Collaborated with Production, Marketing, Quality, and Accounts departments to ensure smooth execution of export shipments.
- Coordinated with factory teams and Customs House Agents (CHA) to monitor material status, ensure timely customs documentation, and facilitate clearance of goods.
- Managed communications and negotiations with transporters, freight forwarders, and shipping companies for freight rates and container arrangements via road and rail, aligned with vessel schedules.
- Compiled comprehensive pre-shipment and post-shipment documentation — which including commercial, regulatory, shipping, and auxiliary documents—in accordance with L/C, PO, advance payments, terms.
- Making daily report/MIS and same send to our management time to time.
Dail-N-Trade Executive
Sharekhan Ltd.
03.2011 - 09.2013
- Handling the customer’s Share Portfolio and provide services to clients and Placing Shares orders on behalf of customs.
- Communicating with customers about share market condition and provide recommendation on share investment.
- Regular Co-ordination with clients to convey share market updates and Giving training to customer on Equity & Derivative market & Collecting feedback from customer.
- Daily presentation of research report to customer & internal team
Sales Co-Ordinator
Fibila India Ltd.
10.2010 - 03.2011
- Preparation of sales Contract and Co-ordination with factory and Supplier for timely execution of order and Keeping record of all sales order.
- Making Presentation of total sales.
Education
Advance Certification - foreign trade
Indian Merchant Chamber
Churchgate, Mumbai03-2013
Bachelor's Degree - Commerce
VPM's R.Z. Shah College of Arts, Sci and Com.
Mulund (East), MumbaiS.S.C -
Mulund Vidya Mandir
Mulund west, MumbaiSkills
Customer communication & relationship management
Timeline
Customer Service Executive – EXIM
Unilever International
06.2023 - Current
Assistant Manager – EXIM
King Metal Works
03.2021 - 06.2023
Assistant Manager – International Business
Elsee Inc.
06.2015 - 03.2021
Export assistant
Lahoti Overseas Ltd. (Yarn Exporter)
10.2013 - 05.2015
Dail-N-Trade Executive
Sharekhan Ltd.
03.2011 - 09.2013
Sales Co-Ordinator
Fibila India Ltd.
10.2010 - 03.2011
Bachelor's Degree - Commerce
VPM's R.Z. Shah College of Arts, Sci and Com.
Advance Certification - foreign trade
Indian Merchant Chamber
S.S.C -
Mulund Vidya Mandir