Mukesh Sharma

Clint -AdityaBirla Finance Limited. & Poonawalla Fincorp Ltd

• Installation and Configuration of Microsoft Outlook 2007 & Outlook 2010, Outlook 2013 Outlook 2016 Outlook 2019 Outlook O365
• Identifies, diagnoses, and resolves level one and level two problems for users of workgroup, domain, personal Computer software and Hardware, Internet and new computer technology.
• Responsible including support on Windows 7, 8,10 And Windows 11
• Providing support for desktop, laptops, Thin Clint, printers
• (Remote Support as well as on site)
• Running antivirus updates and software patches
• Perform PC/Printer setup configuration and troubleshooting
• Assembling of machines and related peripherals
• Installation of various kind of software AutoCAD 2013, MS-Office2010,2013,2019 &Office 365.Adobe Package
• Solving all problems of client's related to OS, Software and Hardware peripherals
• Taken Follow-up of every process, in IT Dept
• Basic level network troubleshooting
• Helps install local area network cabling systems and equipment such as network interface card hubs and switches.
• Installation, configuration and troubleshooting of email
• Windows Updates & Activation Updating antivirus on all local machines& as well as network
• All type Printer installation, & Monitoring Network
• Maintaining Asset Inventory
• Responsible for compliance management
• Configuring Pop3 Emails on laptops and desktops

• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Completed software updates and assessed security patches for optimized computer use.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.