Mukesh Sikerwar
Jaipur
Summary
Results-driven Cluster Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational excellence. Excel in communication, decision-making, and problem-solving to deliver consistent results. Committed to leveraging these skills to drive the success of future projects and teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cluster Manager
Jubilant Food Works limited (Domino's Pizza)
Jodhpur, Rajasthan
11.2021 - Current
- Ensured effective management of multiple cluster stores located regionally.
- Handled a business worth 12.5 Cr with an impressive revenue generation of 1.5 Cr
- Coordinated with store managers to analyze KPI trends, identified improvement opportunities for meeting targets
- Controlled and monitored key cost of business.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Ensured compliance with all relevant legislation, regulations and guidelines relating to the cluster's operations.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
Restaurant General Manager
Burger King India Limited, Rajasthan
Jaipur
10.2019 - 10.2021
- Handling and Managing Operations Work
- Monitored daily operations to ensure adherence to established policies and procedures.
- Maintained accurate inventories of food, supplies and equipment.
- Ensured compliance with health, safety and sanitation standards.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Analyzed financial statements and prepared budgets for the restaurant.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Implemented cost-saving measures while maintaining high quality service levels.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Store Manager (Easy Day Format)
Future Retail Limited, Jaipur, Rajasthan
Jaipur
11.2017 - 10.2019
- Interacted with customers to foster positive shopping interactions and increase revenue
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Completed Monthly profit and loss performance reports
- Rotated merchandise and displays to feature new products and promotions
- Trained and developed new associates on POS system and key sales tactics, which improved process flows
- Hired, trained and evaluated personnel in sales and marketing.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
Restaurant Manager
Mc Donald's India, Jaipur , Rajasthan
09.2012 - 10.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
Restaurant Manager
Bikaji Foods International Limited (Heritage Basant Vihar), Bikaner, Rajasthan
Bikaner
08.2011 - 08.2012
- Ensuring best Customer Service provide to guests
- Promoted and sold catering services to new and returning patrons. Extended hospitality by providing rental options for unique events in the restaurant.
- Ensuring health and food safety standards and regulations are followed, as well as the company's security policies.
- Developing a business network of vendors.
- Setting, monitoring, and assessing standard procedures for staff performance, duties, and responsibilities.
- Estimating food and beverage costs.
- Creating a list of services to be offered to customers that includes production costs and incomes of the necessary personnel.
- Overseeing restaurant revenues, ensuring that the profit margin is acceptable, and adjusting prices of services accordingly
- Coordinating with kitchen staff, servers, and other restaurant teams in the preparation, organization, and execution of menus and other related activities
- Ensuring that all food preparation processes meet the pre-established quality, portion sizes, and sanitary standards
- Developing marketing strategies and implementing advertising, promotional campaigns, and planning events.
- Happy hours, food and beverage deals, and food festivals) to increase business and boost interest in the establishment
- Promoting and selling catering services to potential and existing customers as well as renting out the restaurant for private events.
Education
Certified PG Diploma in Lean operations Management with Six sigma certification green belt -
IIM Rohtak
Alumni09.2024
Hotel Management & Catering Technology: Hotel Management -
Jaipur National University - Jaipur
05.2011
Senior Secondary: Senior Secondary -
Board of Secondary Education - Bikaner
06.2004
Secondary Education: Secondary -
Board of Secondary Education - Bikaner
06.2002
Skills
- Retail Operations
- Inventory Management
- Managing Operations and Efficiency
- Profit & loss, Costing/Budgeting
- Cost Control
- Operations Management
- Customer Relations
- Revenue Growth
- Conflict Resolution
- Team Leadership
- Risk Management
- Continuous Improvement
- Data Analysis
- Project Management
- Business Analysis and Reporting
- Quality Control
- Performance Evaluations
- Customer Relationship Management
- Regulatory Compliance
Skills
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Very Good, Excellent, Excellent, Very Good, Excellent
Personal Information
- Title: Retail/QSR/FMCG/E-commerce/Hotel & Restaurant Operations Professional
- Marital Status: Married
Languages
- English
- Hindi
- Rajasthani (Local Language)
Hobbies and Interests
- Volunteer Work/Community Involvement
- Nature
- Traveling
- Music
- Cooking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Rajasthani
Proficient (C2)
C2
Certification
- Lean Operations Management With Six Sigma Green Belt, IIM Rohtak.
DOB
07-October-1988
Timeline
Cluster Manager
Jubilant Food Works limited (Domino's Pizza)
11.2021 - Current
Restaurant General Manager
Burger King India Limited, Rajasthan
10.2019 - 10.2021
Store Manager (Easy Day Format)
Future Retail Limited, Jaipur, Rajasthan
11.2017 - 10.2019
Restaurant Manager
Mc Donald's India, Jaipur , Rajasthan
09.2012 - 10.2017
Restaurant Manager
Bikaji Foods International Limited (Heritage Basant Vihar), Bikaner, Rajasthan
08.2011 - 08.2012
- Lean Operations Management With Six Sigma Green Belt, IIM Rohtak.
Certified PG Diploma in Lean operations Management with Six sigma certification green belt -
IIM Rohtak
Hotel Management & Catering Technology: Hotel Management -
Jaipur National University - Jaipur
Senior Secondary: Senior Secondary -
Board of Secondary Education - Bikaner
Secondary Education: Secondary -
Board of Secondary Education - Bikaner
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