Mukesh Singh

Dynamic Senior Analyst with a strong background in financial verification for Google Financial Verification Services. Adept at management and operations, problem-solving, and team leadership. Proven track record in regulatory compliance, risk mitigation, and enhancing productivity. Experienced in developing growth strategies, training representatives, and ensuring data security. A determined and diplomatic professional with a history of success in the internet industry, known for driving high-quality project delivery and fostering innovation.

• Performer ( APNA ) Secured the position for exemplary work in production as well as Management
• Dubbing Artist for AI Technology and Feature Movie — Dubbed for a Feature Movie in Hindi language and also gave voice for AI Technology.

• Acting
• Sketching
• Painting
• Movies

• Fraud Analyst - Identify fraud and take necessary action on the Job Post or other content and also make sure it adheres to the company policy which amounts to almost 50-100 fraudsters in a day..
• Data Quality Analyst and Support - Collaborates with operational teams to gather business requirements, supporting the design of new or improved processes and understanding business/customer impact with an average analysis of 15000 user data per week and also as per priority.
• Monitoring and reporting - Monitoring progress, identifying potential issues or risks, and providing regular reports (weekly) and a minimum of 10 stop words on a weekly basis.
• Maintain Quality and Volume targets for all Quality Assurance Audits for the Trust and Safety team which included auditing 7% of the total production of the Employees.
• Fraud Investigations & Risk Management
• Customer and Job fraud
• Fraud trend analysis
• Reporting, SLA Delivery & Metrics Management / Team Management
• Policy Management and Review - Helped in Policy making & keep track on new fraud trends on a weekly basis.
• Process Improvement: Continuously improving processes, systems, and tools to increase efficiency and effectiveness (Dipsticks with an average analysis of 15-25k data in a week) and also was an integral part in the development of the Apna CID Tool
• Trust and Safety Policy Trainer - Training new hires on the policy.

• Financial Verification: Deliver comprehensive services, ensuring regulatory compliance and license validity.
• Compliance Monitoring: Verify licenses and conduct ongoing compliance checks across jurisdictions.
• Risk Assessment: Perform risk assessments using advanced analytics and manage regulatory reporting.
• Data Security: Safeguard the confidentiality and security of all processed data.
• Team Management: Lead and manage a team of 5 analysts and 2 employees, overseeing productivity and professional growth.
• Workflow Optimization: Implement and document new processes to enhance efficiency and reduce task times.
• Project Delivery: Ensure high-quality project outcomes, aiming for client satisfaction and timely completion.
• Communication: Enhance team communication with increased cross-functional meetings and ensure full attendance.
• Innovation: Drive innovation through quarterly challenges and implement process improvement suggestions.
• Training: Train new joiners on the Google Verification Process and maintain quality standards.
• Work Allocation: Manage shift work allocation, balance production numbers, and organize breaks and time-offs.
• Reporting: Provide weekly reports on agent production, SLA, and quality for the Trust and Safety Community Team.
• Recruitment: Interview candidates to assess their understanding of fraud handling and content moderation.

• Performer (APNA) - Secured the position for exemplary work in production as well as Management
• Dubbing Artist for AI Technology and Feature Movie - Dubbed for a Feature Movie in Hindi language and also gave voice for AI Technology.
• Hostel Hudugaru Bekagiddare (Kannada).