Mukesh Singh
Senior Analyst
Bangalore
Summary
Dynamic Senior Analyst with a strong background in financial verification for Google Financial Verification Services. Adept at management and operations, problem-solving, and team leadership. Proven track record in regulatory compliance, risk mitigation, and enhancing productivity. Experienced in developing growth strategies, training representatives, and ensuring data security. A determined and diplomatic professional with a history of success in the internet industry, known for driving high-quality project delivery and fostering innovation.
Overview
7
7
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Analyst
G2 Risk Solutions ( Fintellix )
05.2024 - Current
- Financial Verification Services for Google: Provide comprehensive financial verification services, ensuring all financial service advertisers meet regulatory requirements and possess necessary licenses.
- Licensing and Compliance: Verify licenses across various jurisdictions, conduct ongoing monitoring for compliance, and perform risk assessments using advanced analytics.
- Regulatory Reporting: Handle regulatory reporting to keep advertisers aligned with evolving regulations.
- Data Security: Ensure the confidentiality and security of all data processed during verification.
- Team Leadership: Manage a team of 5 analysts and 2 employees, fostering productivity and efficiency.
- Project Management: Enhance project completion rate to 99%, reduce task completion time by 25%, and implement workflow processes to streamline tasks by 20%.
- Professional Development: Establish mentorship programs and facilitate monthly knowledge-sharing sessions.
- Communication Improvement: Increase frequency of cross-functional team meetings and ensure 100% attendance.
- Quality Project Delivery: Achieve a 99% client satisfaction score, reduce project delivery delays by 50%, and conduct post-mortem reviews with actionable improvement plans.
- Innovation and Problem-Solving: Initiate quarterly innovation challenges and implement a suggestion system for process improvements.
- Training: Train new joiners on the Google Verification Process to ensure team-wide understanding and achieve 99% quality and production standards.
- Organizing Activities: Vertical Head responsible for organizing birthday celebrations and Fun Friday activities along with other colleagues
Senior Operations Executive
APNA
09.2020 - 03.2023
- Content Moderator - Review different Job Postings and other Content posted by users on platform and groups close to 1500 Job and Content Posts.
- Fraud Analyst - Identify fraud and take necessary action on Job Post or other content and also make sure it adheres to company policy which amounts to almost 50-100 fraudsters in a day
- Data Quality Analyst and Support - Collaborates with operational teams to gather business requirements, supporting design of new or improved processes and understanding business/customer impact with average analysis of 15000 user data per week and also as per priority.
- Monitoring and reporting - Monitoring progress, identifying potential issues or risks, and providing regular reports (weekly) and minimum of 10 stop words on weekly basis.
- Maintain Quality and Volume targets for all Quality Assurance Audits for Trust and Safety team which included auditing 7% of total production of Employees.
- Policy Management and Review - Helped in Policy making & keep track on new fraud trends on weekly basis
- Process Improvement: Continuously improving processes, systems, and tools to increase efficiency and effectiveness (Dipsticks with average analysis of 15-25k data in a week) and also was integral part in development of Apna CID Tool
- Trust and Safety Policy Trainer - Training new hires on policy
Trust and Safety Analyst
LinkedIn (Collateral)
01.2018 - 01.2020
- Recruited to work with ACE Team to review advertisements , new ads creative & campaigns posted by different organizations on global scale which included average of 1500 Ads in day.
- Analyzing Fraud Ads for possible ATO (account takeover), and card chargeback issue. Blocking associated User accounts and company page
- Labeling User flagged contents (post, video, pictures) as per LinkedIn Content policy for Spam/Violation which had average inflow of 1k per day per employee.
- Collaborating with Policy trainer for QA of new hire.
- Managed emergency response initiatives, coordinating resources effectively during critical situations
- Leveraged data analysis skills to track key safety metrics, informing decision-making processes related to resource allocation
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Biju Patnaik University of Technology
Bhubaneswar, Odisha 07.2013 - 10.2017
Skills
Root Cause Analysis
Data Analysis
Project Management
Analytical Thinking
Process Improvements
Performance monitoring
Report Preparation
Strategy management
Quality control
Policy planning / Devising policies
Microsoft Office
Team Management
Product Development Analysis
SLA, Quality and Production Management
Analysis on Fraud trends and User Activity
Certification
Enterprise Risk Management Level 1, Institute of Risk Management IRM
Accomplishments
- Performer ( APNA ) Secured the position for exemplary work in production as well as Management
- Dubbing Artist for AI Technology and Feature Movie — Dubbed for a Feature Movie in Hindi language and also gave voice for AI Technology.
Timeline
Senior Analyst
G2 Risk Solutions ( Fintellix )
05.2024 - Current
Senior Operations Executive
APNA
09.2020 - 03.2023
Trust and Safety Analyst
LinkedIn (Collateral)
01.2018 - 01.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Biju Patnaik University of Technology
07.2013 - 10.2017
Hobbies
- Acting
- Sketching
- Painting
- Movies
Specialities
- Fraud Analyst - Identify fraud and take necessary action on the Job Post or other content and also make sure it adheres to the company policy which amounts to almost 50-100 fraudsters in a day..
- Data Quality Analyst and Support - Collaborates with operational teams to gather business requirements, supporting the design of new or improved processes and understanding business/customer impact with an average analysis of 15000 user data per week and also as per priority.
- Monitoring and reporting - Monitoring progress, identifying potential issues or risks, and providing regular reports (weekly) and a minimum of 10 stop words on a weekly basis.
- Maintain Quality and Volume targets for all Quality Assurance Audits for the Trust and Safety team which included auditing 7% of the total production of the Employees.
- Fraud Investigations & Risk Management
- Customer and Job fraud
- Fraud trend analysis
- Reporting, SLA Delivery & Metrics Management / Team Management
- Policy Management and Review - Helped in Policy making & keep track on new fraud trends on a weekly basis.
- Process Improvement: Continuously improving processes, systems, and tools to increase efficiency and effectiveness (Dipsticks with an average analysis of 15-25k data in a week) and also was an integral part in the development of the Apna CID Tool
- Trust and Safety Policy Trainer - Training new hires on the policy.
Position of Responsibility
- Financial Verification: Deliver comprehensive services, ensuring regulatory compliance and license validity.
- Compliance Monitoring: Verify licenses and conduct ongoing compliance checks across jurisdictions.
- Risk Assessment: Perform risk assessments using advanced analytics and manage regulatory reporting.
- Data Security: Safeguard the confidentiality and security of all processed data.
- Team Management: Lead and manage a team of 5 analysts and 2 employees, overseeing productivity and professional growth.
- Workflow Optimization: Implement and document new processes to enhance efficiency and reduce task times.
- Project Delivery: Ensure high-quality project outcomes, aiming for client satisfaction and timely completion.
- Communication: Enhance team communication with increased cross-functional meetings and ensure full attendance.
- Innovation: Drive innovation through quarterly challenges and implement process improvement suggestions.
- Training: Train new joiners on the Google Verification Process and maintain quality standards.
- Work Allocation: Manage shift work allocation, balance production numbers, and organize breaks and time-offs.
- Reporting: Provide weekly reports on agent production, SLA, and quality for the Trust and Safety Community Team.
- Recruitment: Interview candidates to assess their understanding of fraud handling and content moderation.
Awards
- Performer (APNA) - Secured the position for exemplary work in production as well as Management
- Dubbing Artist for AI Technology and Feature Movie - Dubbed for a Feature Movie in Hindi language and also gave voice for AI Technology.
- Hostel Hudugaru Bekagiddare (Kannada).