Mukesh Singh
Summary
Zeal to excel in Food & Beverage operations at an established organisation with the eagerness to learn & develop myself as a professional.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
14
14
years of professional experience
Work History
Supervisor
M.H ALSHAYA CO.(Dubai)
11.2020 - Current
- Company Overview: P.F CHANG DUBAI
- Effectively manage the store in the absence of the Manager.
- Upselling of store products wherever possible.
- Maintaining requisition for the store.
- Maintaining the Log Book, Inventory Book & Check List.
- Leading a team of 6 assistants to meet departmental goals in daily operations.
- Assessing month-end sales figure and constantly evolving new strategies to improve sales in consultation with the Operation Manager.
- P.F CHANG DUBAI
- Supervised daily operations in retail environment to ensure smooth workflow.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Assistant Manager
Radisson Blu Hotel
08.2017 - 05.2020
- Company Overview: New Delhi
- Effectively manage the restaurant in the absence of the Senior Manager.
- Collaborated with departments to enhance overall guest experience.
- Monitored employee attendance records, timekeeping, and payroll information.
- Consistently monitor quality of food & beverage being served.
- Responsible for proper charging & billing of guest consumption.
- Achieved high standards in maintaining the grooming, discipline and punctuality in the department.
- Leading a team of 12 assistants to meet departmental goals in daily operations.
- Assessing month-end sales figure and constantly evolving new strategies to improve sales in consultation with the Food & Beverage Manager.
- Maintaining requisition for the restaurant.
- Maintaining the Log Book, Inventory Book & Check List
- New Delhi
- Coordinated daily tasks to ensure smooth workflow among team members.
- Coordinated staff schedules and training to maintain service quality.
Senior Sales Executive
Group Contempo Dubai
03.2013 - 06.2017
- Company Overview: JBR
- To ensure the service of food & beverage to the guest efficiency & create a wow Factor.
- Welcome Customers as they arrive at the order Counter.
- Responsible for proper charging & billing of guest consumption.
- Assemble orders and pack them in a safe manner.
- Upselling of food & beverage wherever possible.
- Rotate stored food items to ensure Freshness.
- JBR
- Trained junior sales staff on product knowledge and effective selling techniques.
- Investigated customer complaints regarding product quality or service delivery.
Server
Radisson Blu Hotel
07.2011 - 03.2013
- Company Overview: New Delhi
- To ensure the service of food and beverage to the guest tables with appropriate courtesy and Efficiency, which is at part of the standard laid by the organisation.
- New Delhi
Trainee
Radisson Blu Hotel
- Company Overview: New Delhi
- As a trainee to learn and grow my knowledge for my all-over development in Hospitality Industry
- New Delhi
Education
B.B.A. - Hotel Management
Himalayan Institute of Technology
Dehradun, India10+2 -
C.B.S.E. Board
10th -
C.B.S.E. Board
Skills
- Inventory management
- Customer service
- Team leadership
- Workflow coordination
- Quality assurance
- Performance assessment
- Goal setting
- Operations management
- Team building
- Customer relationship management
- Upselling techniques
- Staff scheduling
- Service excellence
- Problem solving
- Coaching and mentoring
- Staff management
- Employee motivation
- Employee development
- Professionalism
- Problem-solving abilities
Linguistic Ability
- English
- Hindi
Extracurricular Activities
Ability to create and maintain new relations. Ability to stay focused even in utterly distressed situation. Positive attitude towards work. Ability to think strategically and Pro-actively.
Hobbies and Interests
- Interacting with Peoples
- Listening music
- Chatting
Training
Trainee, Radisson Blu Hotel [New Delhi], As a trainee to learn and grow my knowledge for my all-over development in Hospitality Industry.
Disclaimer
I am Mukesh Singh solemnly declare that the above information is true and correct to the best of my knowledge.
Functional Area
FOOD AND BEVERAGE SERVICE OPERATIONS
Personal Information
- Passport Number: J7455928
- Father's Name: Mr. Harak Singh
- Date of Birth: 03/20/89
- Gender: Male
- Nationality: Indian
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Supervisor
M.H ALSHAYA CO.(Dubai)
11.2020 - Current
Assistant Manager
Radisson Blu Hotel
08.2017 - 05.2020
Senior Sales Executive
Group Contempo Dubai
03.2013 - 06.2017
Server
Radisson Blu Hotel
07.2011 - 03.2013
Trainee
Radisson Blu Hotel
B.B.A. - Hotel Management
Himalayan Institute of Technology
10+2 -
C.B.S.E. Board
10th -
C.B.S.E. Board