Cooking & Exploring Places
Mukesh Suresh Tiwari
Workplace Management
Badlapur West
Summary
A competent professional with over 22 years of experience in the fields of Facilities Management, General Administration, Infrastructure Management, Real Estate Functions. Hands-on experience in managing general administrative activities, personnel management, corporate policy implementation across assignments. Proficient in managing purchases, annual contract renewal, documentation of leave & license agreement, accommodations of employees and so on. Experienced in maintaining hard & soft services like power supply, HVAC’s, critical Room management, Cafeteria Food Services, office stationery, Car parking, Fire Alarm System, BMS Room etc. Expertise in managing Facility Management operations involving housekeeping, environment & security, Technical Operations, Event Management, Safety & Firefighting, transport management, Cafeteria operations and management of crisis & various emergencies. Expertise in conducting training on Fire & Safety, EH&S. Facilitating company accommodation for senior level management. A result-oriented individual with strong analytical, communication, interpersonal and negotiation skills.
Dedicated Facilities Operations Manager bringing [Number] years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change.
Hardworking Facilities Manager skilled at communicating staff and personnel at every level. Adept at providing guidance to new employees while managing outside technicians.
Goal-oriented facilities maintenance professional with excellent leadership, problem-solving and multitasking skills. Well-versed in HVAC, plumbing, and electrical systems, as well as structural and codes requirements.
Reliable Facilities Manager with detail- and results-oriented nature. Possessing an exceptional commitment to quality and service.
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Overview
29
29
years of professional experience
3
3
Languages
Work History
Facility Manager
Jones Lang Lasalle Property Consultants India Pvt. Ltd. (Deployed at Facebook India Online Services Pvt. Ltd. Mumbai as Facility Manager)
05.2016 - Current
- HOTR – Health of the relationship with the client, highlighting proactiveness, operational effectiveness, active communication, and resilience activities with examples, thus achieving the target score.
- Ensuring clients' sustainability goals are met, and proposing the implementation of sustainability initiatives across PAN India.
- Adherence to all statutory compliance for building and office premises related to FRA and BRA audits (lift and fire NOC, food licenses, petroleum licenses, cafeteria food vendor compliances, labor compliances, etc.).
- Ensure that facilities operations are aligned with clients' goals and vision.
- Budget, forecasts, allocates, and supervises the financial and physical resources of the facility management.
- Fleet management involving operational cost-effectiveness, vehicle maintenance, driver and asset management, vehicle safety and compliance, optimiz routes, increase productivity and operational efficiency enhancing clients experience.
- Managing entire events, including event planning, logistics, budgeting, vendor management, mapping the event agenda, setting up registration, overseeing execution, and more.
- Manages and reviews service level agreements, and Site Field Manuals.
- Vendor Management: Vendor Finalization, Awarding of Annual Maintenance Contracts, Vendor Performance Analysis, and Change of Vendors on the Basis of Performance, Cost, and Compliance Adherence.
- Overseeing and supervising the quality of work to ensure that all tasks are performed correctly, efficiently, and effectively.
- Vendor performance evaluation based on service level agreements and on-ground practices.
- Compliance audits of vendors on a monthly basis and ensuring the minimum critical/full score achieved is 96%.
- Employees: Human Experience, wellness activity planning, and execution.
- Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
- Develop the team through performance assessments and training, managing staff workload through correct resourcing, and developing a succession plan for key team members and on-site vendors.
- Collect, analyze, and report statistical data as may be required to provide an accurate and current assessment of management objectives.
- Ability to lead teams effectively, train them well, and promote open, constructive, and collaborative relationships at all levels.
- Understand the operational and technical requirements of the site, and ensure that current contracts are maintained to provide necessary supplies and services.
- Conducting Fire Risk Assessments, Building Risk Assessments, and Business Review Audits.
- Able to adapt to a fast-paced working environment, and versatile in meeting clients' changing needs and requirements.
- Assist with critical out-of-hours issues, and participate as a key team member in responses to emergency situations.
- Cafeteria food services and micro kitchen operations.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
- Reports submission – Daily, weekly, monthly management reports, highlight/lowlight report, and KPI review.
- Achievements
- Played a pivotal role in the new office setup during the expansion of the Facebook office at O. This project was during the RTO (Return to Office) after the corona pandemic.
- Process improvement – Sanitary disposal bins, sustainability initiative, and implementation across pan-India locations.
- Awarded the JLL Operation Gem Awards.
- Promoted to Assistant Facility Manager, and Facility Manager.
- Reporting Manager's comments on the yearly performance evaluation at Facebook India Online Services, Pvt. Ltd. :
- Year 2024 Performance Rating: Strong.
- Often exceeds performance targets or goals, with substantial business impact. And skillfully demonstrates JLL values, leadership behaviors, and serves as a role model for others. Mukesh is a strong leader, demonstrating his understanding of finance and the sustainable aspects of managing a business. He has a strong understanding of people’s skills and is capable of managing bigger portfolios.
- Year 2023 Performance Rating: Strong.
- Comment: Mukesh has been a great team player and has delivered on all aspects of operations. He demonstrated his ability to lead by example, meeting timelines and achieving desired results. His MIS inputs have enhanced our delivery on financial reporting, and he has a strong understanding of financial reporting and has delivered on cost-saving initiatives. Mukesh is the SPOC for the APAC Sustainability team and has been coordinating with the APAC team, resulting in delivering expectations with regard to the CRUD tool quite well. I wish him all the best for the coming year and look forward to working together to reach new milestones.
- Year 2022 Performance Rating: Strong.
- Comment: Mukesh is a great team player, has been instrumental in delivering all his responsibilities with great dedication and diligence, and needs to get involved in strategic planning to contribute towards delivering sustainable solutions for workplace management and facilities operations.
- Year 2021 Performance Rating: Exceptional.
- Comment: Mukesh has demonstrated an in-depth understanding of strategic planning and management; he has showcased a great understanding of office decommissioning and managed the move quite well. His people skills are refined, and he is a total team player who leads by example. His overall control over operations and MIS is apt and timely. Recommend for promotion.
- Year 2020 Performance Rating: Strong.
- Comment: I agree, and I look forward to taking the site to the next level in workplace management and employee experience.
- Year 2019 Performance Rating: Strong.
- Comment: Mukesh has proven his mettle and has been instrumental in managing the team and has gelled well with stakeholders in delivering expectations. Going forward, we would bank on him to make bigger decisions and implement innovative ideas. He is a great resource.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Interviewed, hired, and trained qualified maintenance employees.
- Documented records on pricing, energy consumption and activity reports.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
Assistant Manager – Facility & Real Estate
Philips India Ltd.
05.2015 - 04.2016
- Liaising with landlords/agents for company leased accommodations of employees.
- Performing various activities like documentation of leave & license agreement, timely rent payment, repairs & maintenance of company lease accommodations / premises
- Managing functions like purchase, annual maintenance contract renewal; ensuring availability of basic facilities like, power supply, AC’s, drinking water, tea/coffee, office stationery, car parking and so on
- Managing Company Owned Residential & Commercial Properties.
- Conducting Trainings on Fire & Safety, Employee Health & Safety.
- Contributing to the verification & clearance of vendor related bills towards consumables /services
- Maintaining proper consumption of electricity, office stationery, AC’s, tea/coffee consumables, drinking water as well as proper usage & maintenance of company guest house & Company Lease Accommodation Flats.
- Facilitating various activities like hotel bookings, travel arrangements, housekeeping of office premises, repair & maintenance of printer machines, pest control and so on
- Administering petty cash expenses, preparing payments for vendors, monthly summary of cash expenses & submitting the same to The Director
- Ensure that facilities operations are aligned with clients’ goals and vision.
- Effectively manage the facility operations assigned to ensure that high standards and operational controls are actually being maintained at all times.
- Highlights:
- Played a pivotal role in new office setup from Philips India Limited office at Technopolis Knowledge Park Andheri East to Boomerang Building at Chandivali, Andheri East
- Attained cost savings worth INR 10,00,000 on power expenditure to the tune of 20% during a short period of 1 years / months
- Successfully established a new office (of Size 21021 sq.ft) of Philips at Boomerang, Chandivali, Mumbai
- Achieved space optimization and consolidation in the unit thereby delivering an annualized savings of INR 1.5 Crores
- Instituted a process for each activity under facility management, thereby achieving remarkable scores in all audits on control
Administration Executive
Trinity Interface Systems Pvt. Ltd.
09.2010 - 02.2011
Administration Executive
Big Share Services Pvt. Ltd.
02.2008 - 12.2009
Administration cum Account Executive
Galentic Pharma (I) Pvt. Ltd.
03.2002 - 12.2007
Front / Back-Office Executive
National Stock Exchange (On Contract)
11.1996 - 12.2001
Education
MS-CIT - Computer courses
Maharashtra Education Society
12.2004
Graduate Commerce. -
Siddharth College of Commerce & Economics
Mumbai, India 04.2001 -
Skills
General Administration
PERSONAL DETAILS
Date of Birth: 1978-01-02 Address: 103/5, Ayodhya Nagri Building No.4 & 5 Co-op. Housing Society Ltd, Building No.5, Near Bharat College, Hendrapada, Badlapur West Thane - 421503 Maharashtra India. Marital Status: Happily Married with Meera Tiwari and have two wonderful Kids. Mukesh Suresh Tiwari 2025-07-08
Interests
Exploring Places
I love to explore places and enjoy the beauty of nature.
Timeline
Facility Manager
Jones Lang Lasalle Property Consultants India Pvt. Ltd. (Deployed at Facebook India Online Services Pvt. Ltd. Mumbai as Facility Manager)
05.2016 - Current
Assistant Manager – Facility & Real Estate
Philips India Ltd.
05.2015 - 04.2016
Administration Executive
Trinity Interface Systems Pvt. Ltd.
09.2010 - 02.2011
Administration Executive
Big Share Services Pvt. Ltd.
02.2008 - 12.2009
Administration cum Account Executive
Galentic Pharma (I) Pvt. Ltd.
03.2002 - 12.2007
Graduate Commerce. -
Siddharth College of Commerce & Economics
04.2001 -
Front / Back-Office Executive
National Stock Exchange (On Contract)
11.1996 - 12.2001
MS-CIT - Computer courses
Maharashtra Education Society