Mukesh Tiwari
New Delhi,India
Summary
Organised and dependable Senior Delivery Manager with 20 years of experience. Successful at managing large-scale programs, overseeing million-dollar budgets, and creating value-added campaigns to help organizations achieve dynamic goals. Hands-on in optimizing resources and workflows, planning events, milestones, and creating well-sequenced processes to ensure effective program execution. A diverse background in technical and managerial areas with experience in creating vision, strategies, vendor management, business management, software development and for delivering business critical information system projects to USA, Canada, Europe and UK based clients. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
5
5
Certification
Work History
Senior Delivery Manager
Tata Consultancy Services
New Delhi, India
07.2023 - Current
- Led multiple projects simultaneously with 150+ team members and delivered projects on time, budget and with good quality.
- Overseeing Master Service Agreements (MSAs).
- Migrated various Legacy applications on Java to Springboots and Oracle to Postgre along with JSP frontend modules.
- Managed a multimillion-dollar budget for IT projects, ensuring optimal allocation of resources and cost savings of 15% through effective vendor negotiations and process improvements.
- Client facing roles with excellent collaboration skills with a broad range of both IT and business stakeholders.
- Leading the migration to cloud/hybrid-cloud technology solution strategy for Confidential Audit and Data Analytics program area.
- Ensure all global Standard Operating Procedures are followed and adhered to by all staff members.
- Managed software development life cycle using AGILE methodologies following Scrum. Developed estimation, resource and Confidential planning.
- Provided weekly status reports along with Monthly Steerco meetings to all the stakeholders of the project through status meetings. Managed proactively action items, issues and risks.
- Provided technical leadership and conducted brainstorming sessions with design and architecture teams.
- Managed the teams working on migration of programs involving architectural renovation and migration to Microservices pattern.
- Timely handover of various IOT based programs.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Successfully delivered on tasks within tight deadlines.
- Leveraged strategic networking to create new business opportunities.
- Stayed current on processes and procedures to offer relevant assistance.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
Portfolio manager
Tata Consultancy Services
Frankfurt, Germany
04.2021 - 06.2023
- Establish a strategic portfolio plan and coordinate the planning and initiation of various portfolios at different levels of completion.
- Enhanced team productivity by implementing efficient work processes.
- Had been the part of the initiative "The Digital Hanger" at Lufthansa which involved bringing all the common modules under the DevOps methodology to optimise the BAU process.
- Streamlined various Application Management Services (AMS) to ensure minimum P1 issues.
- Optimized the IT delivery process by implementing Agile methodologies, increasing team productivity by 25% and reducing time-to-market for new features.
- Drove the digital transformation initiative which streamlined internal processes, resulting in 20% annual cost savings.
- Collaborated with cross-functional teams to boost overall program profitability.
- Streamlined operations by introducing automated systems for data management.
- Collaborated various automation packs for quarterly releases.
- Built strong relationships with clients to ensure long term business growth and increasing revenues
- Communicated effectively with stakeholders for smooth operations.
- Managed accounts for diverse SME clients, including third parties’ involvement.
- Recommended changes to client portfolios based on new information about technologies.
- Centralized the knowledge base to one repository. Worked on classification and categorization of the tickets meeting ITIL best practices.
Program Manager
ALDI International Services
Mulheim, Germany
09.2020 - 08.2021
- Monitored project budgets, scrutinising expenditures and recommending cost-effective measures.
- Managed programs involving migration to Cloud.
- Re-engineering various applications on the new microservices architecture.
- Implemented proactive changes to programme operations to best meet goals.
- Collaborated with cross-functional teams to develop and implement new policies.
- Coordinated strategic planning activities based on current data.
- Evaluated programme outcomes against predefined objectives, providing insights for future planning.
- Developed key performance indicators for tracking and evaluating new policies.
- Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
- Set team priorities, maintained schedules and monitored performance for optimum results.
- Coordinated program initiatives, aligning project activities with organisational goals for streamlined execution.
- Drove team performance and improvements in diverse, inclusive working culture.
- Established consensus across diverse stakeholder group for alignment with programme goals.
- Established team and project goals, tracking performance and evaluating necessary changes.
Portfolio Test Manager
Standard Life
Edinburgh, Scotland
10.2017 - 08.2020
- Worked with cross-functional stakeholders to advise on testing processes.
- Refined testing policies, procedures and scripts.
- Part of PI planning.
- Coordinated and supported testing team of 4 programs having 45 test members for 3 years.
- Liaised with SDMs and Buisness to perform User Acceptance Testing (UAT) in order to fully comprehend and meet product quality specifications.
- Assist in prioritisation of requirements based on business criticality and/or technical performance considerations
- Optimised software testing to strengthen Quality Assurance (QA) measures.
- Prod Support signoff – known issues/workarounds documented and demonstrated, release notes detailing all changes made with training where required
- Test signoff – functional, UAT, regression & integration testing
- Release runbook in place – deployment tasks/owners/steps etc
- Oversaw focused testing processes to capture meaningful insights into current processes.
- Compiled and analysed software testing results to produce actionable insights, driving process improvements.
- Outlined quality assurance objectives and priorities to guide department activities.
- Evolved and documented detailed software testing plans to suit business needs.
Project Manager
Royal and Sun Alliances (RSA)
Stockholm, Sweden
03.2015 - 09.2017
- Prepared and managed project plans from end to end, meeting required milestones.
- Been part of architectural meetings and Technology acceptance meetings.
- PI planning and daily stand ups.
- Migration of various applications to latest technology to increase the productivity.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Used project management tools and techniques for positive, successful outcomes.
- Managed workforce planning, compiling information for informed decision-making.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Implemented and maintained systems for successful planning and project management.
- Managed scope content, informing stakeholders of project scope and change implications.
- Evaluated client requirements, building strategy to manage and achieve milestones and quality KPIs.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Drafted accurate monthly management reports to illustrate project timelines and progress.
- Managed scope content, informing stakeholders of project scope and change implications.
- Acted as single point of contact for stakeholders.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
Program Test Manager
SAS (Scandinavian Airlines System)
Stockholm, Sweden
03.2013 - 02.2015
- Coordinated Applications Transition Program between two data centres.
- SAS has identified a number of applications that were hosted in CSC data centre and need to be hosted in the new TCS owned Data Centre.
- Coordinated complete testing during Applications Operations. Migration Maintenance based on specific Commission Agreements with SAS
- Site rollout – Integration of SAS remote sites with new DC
- Implemented proactive changes to programme operations to best meet goals.
- Coordinated strategic planning activities based on current data and program status.
- Developed key performance indicators for tracking and evaluating new policies.
- Oversaw staff operations, training and performance to accomplish objectives.
- Monitored and reported the progress of each applications getting migrated to new DC.
- Support the applications during Steady state (for few weeks) after migration to new DC
- Established team and project goals, tracking performance and evaluating necessary changes.
- Implemented operational business plans, establishing priorities and recommending improvements
- Implemented operational business plans, establishing priorities and recommending improvements.
Project lead
British Airways
London, United Kingdom
02.2011 - 02.2013
- Handled the Project having the key objective of this stream is to replace DCS (Departure Control System) and implement Amadeus’ Altéa Customer Management product at airports around the BA network to handle passenger-handling activities at the airport.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Oversaw project timelines and deliverables for successful, timely completion.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Implemented change management strategies to ensure seamless transitions.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Attending DSMs and Chaired project governance reviews and resolved challenges.
- Collaborated with stakeholders to gather insights and feedback for continuous improvement.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
Lead developer
Bank of America
Charlotte, United States of America
07.2008 - 12.2010
- Worked with UX/UI designers to implement visually appealing and user-friendly interfaces.
- Developed multiple custom .NET Web API's for various services, including authentication.
- Developed and maintained web applications using ASP.NET, C#, JavaScript, HTML.
- Created and maintained SQL Server databases and wrote complex stored procedures, functions, triggers and views.
- Executed comprehensive testing procedures, identifying and addressing software bugs for enhanced reliability.
- Checked software for errors and coded updates to fix problems.
- Created, maintained, and optimized SSRS reports.
- Reviewed, validated and automated testing to improve code quality.
- Created and documented maintenance procedures for developed software.
- Collaborated in agile development sprints for timely delivery of high-quality code.
- Adapted current software platforms to incorporate new functionality or improve security.
- Confirmed existing and new code met industry best practices and coding standards for maintainability.
- Verified and resolved bug reports and issues.
- Conducted rigorous root-cause analyses to identify and correct software issues.
- Developed functional web and mobile applications through clean, robust code.
- Managed development lifecycles, from conceptualisation through design, testing and deployment.
- Identified technical issues according to design requirements and tested solutions.
Senior Test /Automation Engineer
Qualcomm
Sandiego, California
02.2006 - 06.2008
- Created proofs-of-concept to demonstrate viable options.
- Utilised test automation frameworks to increase speed and accuracy.
- Trained junior test engineers to follow test automation procedures and guidelines.
- Evolved and documented detailed software testing plans to suit business needs.
- Performed integration tests to evaluate compatibility with Mobile and web platforms.
- Validated final phase to determine eligibility for release.
- Preparing test plan and test specification
- Preparing test cases for testing different Mobile applications.
- Developed Automation scripts using Perl and integrated with UFT in Qualcomm AST/IMS IP testing project.
- Merging the above automated scripts in ASIA tool
- Regression Testing and Functional of GPS software using UFT
- Managing the work related activities in the module as per the test Plan.
- Preparation of Testing Specifications.
- Defect management using Quality Center
Developer
Long And Foster
Lucknow, USA and India
11.2004 - 01.2006
- Created Web Pages using ASP.Net
- Doing Database work using Sql Server 2005
- Developing applications using .NET Compact Framework complying with customer requirements
- Running SQLs expeditiously
- Managing the work related activities in the module as per the Project Plan.
- QA and code walk through of the delivered code.
- Testing of website
- Preparation of Testing Specifications.
- Defect logging in Clear quest tool
- Project Management using IPMS.
- Verified and resolved bug reports and issues.
- Learned multiple coding languages and development frameworks to serve needs of changing development program.
- Conducted rigorous root-cause analyses to identify and correct software issues.
- Engaged clients to understand software design requirements and advise on best-fit options.
Trainee engineer
Tata Consultancy Services
Chennai, Tamil Nadu,India
09.2004 - 10.2004
- Attended Initial Learning program.
Education
Bachelor of Technology - Mechanical Engg
Motilal Nehru National Institute of Technology
Prayagraj, Uttar Pradesh 04.2000 - 06.2004
Skills
- Leadership
- Team building
- Communication skills
- Strategic Planning
- Problem-solving
- Resourcefulness
Focus Industries & Areas
- Travel, Transport and Hospitality
- Banking & Financial Services
- Insurance
- Retail
Regions Worked
- India
- USA
- Canada
- UK
- Scotland
- Sweden
- Denmark
- Finland
- Germany
- Belgium
Technical Skills
- Extensive knowledge in the Program Delivery management.
- Project management methods and techniques
- Project methodology (Agile, Waterfall)
- Java ,JSP, Node JS and ASP.Net
- Tools: HP ALM, Jira,Selenium, Quick Test Professional (QTP), Microsoft test manager, Azure Devops, Ab initio (ETL testing), MPP
Accomplishments
- Special innovation award by Lufthansa Airlines.
- Titan award by SAS.
- Appreciation at Standard Life ( SL)-Phoenix group for automating the ETL process of Finance data load activities.
- TCS Awards for Best Mentor.
Certification
- ISTQB(Beginner and advanced)-Certification
- sAFE-Agilist-Certification
- TCS AI level E1-Certification
- TCS Senior Program Manager E4-Certification
- Silver and Gold certified Mentor-Certification
- Agile Catalyst Advanced level (TCS)-Certification
Languages
English
Fluent
German
Beginner
Hindi
Fluent
Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Senior Delivery Manager
Tata Consultancy Services
07.2023 - Current
Portfolio manager
Tata Consultancy Services
04.2021 - 06.2023
Program Manager
ALDI International Services
09.2020 - 08.2021
Portfolio Test Manager
Standard Life
10.2017 - 08.2020
Project Manager
Royal and Sun Alliances (RSA)
03.2015 - 09.2017
Program Test Manager
SAS (Scandinavian Airlines System)
03.2013 - 02.2015
Project lead
British Airways
02.2011 - 02.2013
Lead developer
Bank of America
07.2008 - 12.2010
Senior Test /Automation Engineer
Qualcomm
02.2006 - 06.2008
Developer
Long And Foster
11.2004 - 01.2006
Trainee engineer
Tata Consultancy Services
09.2004 - 10.2004
Bachelor of Technology - Mechanical Engg
Motilal Nehru National Institute of Technology
04.2000 - 06.2004
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