Mukesh Yadav
Summary
Sales leader with over 20 years of experience in Team Management, Sales, and Account Management. Co-founder of a successful Customer Experience company. Expertise in building Customer success teams and managing global accounts Proven track record in establishing and leading high-performing teams, driving revenue growth, and managing key accounts for global clients. Skilled in overseeing P&L, budgets, gross margins, and contributing insights to product and marketing teams Recognized for successfully building customer success teams, opening large global accounts, and securing strategic partnerships.
Overview
21
21
years of professional experience
Work History
Director of Sales
Infozech Software Private Limited
08.2021 - Current
- Managing Partnerships and Large multi-country accounts, effectively handling dual responsibilities
- Leading large enterprise accounts in the Telecom and Telecom Tower Infrastructure sector
- Have led through Multimillion dollar global contracts
- Responsible for driving existing and incremental revenue, managing collectibles, and ensuring customer satisfaction
Co-Founder
Instaview365 Solutions Private Limited
05.2018 - 07.2021
- Co-founded and managed a customer experience company supporting end-to-end customer journeys
- Led sales, strategy, and alliances, driving growth and partnerships
- Secured and managed large accounts in APAC and Africa, including car rental and BFSI sectors
- Established strategic partnerships with large product companies for joint offerings and GTM strategies
- Oversaw investor relationships and managed the company's P&L
Director – Global Account Management
Drishti Soft Solutions (Ameyo) - now merged with Exotel
03.2016 - 04.2018
- Established and led a customer success team, focusing on growth, retention, and satisfaction
- Led operations in Africa, APAC, and the Middle East, increasing existing customer revenue by 3x in two years
- Acted as a liaison between customers, partners, and internal teams.
Senior Account Manager
Infozech Software Private Limited
03.2010 - 03.2016
- Expanded business in India and the Middle East, grown large telecom and Towerco accounts for the company
- Increased recurring business by 5x in the region.
Senior Executive
Tata Elxsi Limited – Broadcast Solution Group
11.2008 - 03.2010
- Grew the broadcasting business in Northern India and managed government sector accounts
- Managed and grew business in Government sector and Mini Rattan companies
Area Sales Manager
Arkadin ConferIndia (now part of NTT)
11.2007 - 11.2008
- Managed Large Enterprise accounts in India Region
Senior Executive - Enterprise Sales
Essel Shyam Technologies Ltd (now Planetcast Media)
06.2006 - 03.2007
- Part of Sales team focused on VSAT and Broadcast solutions to large enterprises.
Senior Officer- SME Sales
Bharti Airtel Ltd (Part of Bharti Comtel)
06.2003 - 06.2006
- Sold Airtel ABTS solution stack to key SME Accounts.
Education
Post Graduate Executive Management (Specialization in Strategy) -
IMT Ghaziabad (Institute of Management Technology)
Bachelor of Engineering in Industrial Production -
Jabalpur Engineering College, under Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV) University, Bhopal (M.P.)
Skills
- Leadership
- Partner Management
- Team Management
- Sales and Enterprise Account Management
- Strategy and Planning
- Problem Solving
Accomplishments
- Secured a Multimillion-Dollar Contracts: Successfully pitched, led, negotiated and signed Multimillion Dollar global contract.
- 3x Revenue Growth: Led a team to triple existing customer revenue in two years in the Africa, APAC, and Middle East regions. Got Icon of the Leader Award for the same.
- 10x Increase in Recurring Business: Achieved a tenfold increase in recurring business for telecom and Towerco accounts in the India region.
- Established and Grew CX Company: Co-founded Instaview365, leading it to become a profitable customer experience company with a successful exit.
- Strategic Partnerships: Developed strategic partnerships with major product companies for joint offerings and go-to-market strategies.
- Customer Success Team Leadership: Built and led customer success teams that significantly improved customer satisfaction and retention.
Timeline
Director of Sales
Infozech Software Private Limited
08.2021 - Current
Co-Founder
Instaview365 Solutions Private Limited
05.2018 - 07.2021
Director – Global Account Management
Drishti Soft Solutions (Ameyo) - now merged with Exotel
03.2016 - 04.2018
Senior Account Manager
Infozech Software Private Limited
03.2010 - 03.2016
Senior Executive
Tata Elxsi Limited – Broadcast Solution Group
11.2008 - 03.2010
Area Sales Manager
Arkadin ConferIndia (now part of NTT)
11.2007 - 11.2008
Senior Executive - Enterprise Sales
Essel Shyam Technologies Ltd (now Planetcast Media)
06.2006 - 03.2007
Senior Officer- SME Sales
Bharti Airtel Ltd (Part of Bharti Comtel)
06.2003 - 06.2006
Post Graduate Executive Management (Specialization in Strategy) -
IMT Ghaziabad (Institute of Management Technology)
Bachelor of Engineering in Industrial Production -
Jabalpur Engineering College, under Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV) University, Bhopal (M.P.)
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