Mukesh Kumar Das
Deputy Manger At Square Yards CRM
Gurgaon
Summary
Diligent and dedicated Deputy Manager with 8+ years of experience in the real estate industry sales and CRM.Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
9
9
years of professional experience
Work History
Deputy Manager CRM
Square Yards Real Estate
Gurgaon
04.2021 - Current
- Maintained, documented and presented progress reports to leaders.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Interviewed, performed background checks, hired and trained 5 of associates in 2021
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Assistant Manager CRM
Square Yards Real Estate
Gurgaon
04.2020 - 03.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Senior Executive - Client Servicing CRM
Square Yards Real Estate
Gurgaon
07.2018 - 03.2020
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Subject Matter Expert
Policy Bazaar
Gurgaon
08.2014 - 08.2017
- Sales Methodology·
- Relationship Building·
- Leads Generation·
- Profit Generation·
- Value Added Selling·
- Negotiation Techniques·
Education
BE - CSE
Visvesvaraya Technological University (VTU)
Bangalore 04.2009 - 2013.03
Skills
Sales expertise
Additional Information
I have Total 8 Years of exprehance in Sales and CRM.
I am a very good performer
I won so many award in my last organizations
1. Excellence Award [ Oct- Dec 2019 ]
2. CRM Shining Star [ Jan - March 2020]
3. Got Two Goal Sheet Appraisal within 6 months
4. DUS KA DUM [ Jan 2020 ]
I have generated INR 2 cr revenue individually working in CRM
I have done more than 100 Real estate transactions
Received so may +ve review from the client.
I am passionate about my work and my work is worship.
There are two member working in my team
Timeline
Deputy Manager CRM
Square Yards Real Estate
04.2021 - Current
Assistant Manager CRM
Square Yards Real Estate
04.2020 - 03.2021
Senior Executive - Client Servicing CRM
Square Yards Real Estate
07.2018 - 03.2020
Subject Matter Expert
Policy Bazaar
08.2014 - 08.2017
BE - CSE
Visvesvaraya Technological University (VTU)
04.2009 - 2013.03
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