Mukesh Kumar Das
Deputy Manger At Square Yards CRM
Gurgaon
Summary
Diligent and dedicated Deputy Manager with 8+ years of experience in the real estate industry sales and CRM.Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
9
9
years of professional experience
Work History
Deputy Manager CRM
Square Yards Real Estate
Gurgaon
04.2021 - Current
- Maintained, documented and presented progress reports to leaders.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Interviewed, performed background checks, hired and trained 5 of associates in 2021
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Assistant Manager CRM
Square Yards Real Estate
Gurgaon
04.2020 - 03.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Senior Executive - Client Servicing CRM
Square Yards Real Estate
Gurgaon
07.2018 - 03.2020
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Subject Matter Expert
Policy Bazaar
Gurgaon
08.2014 - 08.2017
- Sales Methodology·
- Relationship Building·
- Leads Generation·
- Profit Generation·
- Value Added Selling·
- Negotiation Techniques·
Education
BE - CSE
Visvesvaraya Technological University (VTU)
Bangalore 04.2009 - 03.2013
Skills
Sales expertise
Complaint resolution
Report preparation
CRM
International sales support
Strategic sales knowledge
Account management
Service standard compliance
Staff education and training
Lead Generation
International Client Handling
Real Estate Product Selling on call
Real Estate Expert in Sales and CRM
Additional Information
I have Total 8 Years of exprehance in Sales and CRM.
I am a very good performer
I won so many award in my last organizations
1. Excellence Award [ Oct- Dec 2019 ]
2. CRM Shining Star [ Jan - March 2020]
3. Got Two Goal Sheet Appraisal within 6 months
4. DUS KA DUM [ Jan 2020 ]
I have generated INR 2 cr revenue individually working in CRM
I have done more than 100 Real estate transactions
Received so may +ve review from the client.
I am passionate about my work and my work is worship.
There are two member working in my team
Timeline
Deputy Manager CRM
Square Yards Real Estate
04.2021 - Current
Assistant Manager CRM
Square Yards Real Estate
04.2020 - 03.2021
Senior Executive - Client Servicing CRM
Square Yards Real Estate
07.2018 - 03.2020
Subject Matter Expert
Policy Bazaar
08.2014 - 08.2017
BE - CSE
Visvesvaraya Technological University (VTU)
04.2009 - 03.2013