Mukesh Kumar Jha
Mechanicals Engineer
Navi Mumbai
Summary
To secure a position in a reputed organization with potential for challenge and fulfillment where there is an opportunity for further advancement and responsibility.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Service Manager-Mobile Cranes
Zoomlion India Private Limited
05.2018 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained records of service transactions and customer feedback for future reference.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Mentored junior technicians, fostering positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Engineer
Zoomlion India Private Limited
07.2010 - 03.2015
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures
- Boosted service quality by continually updating technical knowledge and staying current with industry trends
- Installed, configured and tested equipment on specialized platforms
Cheif Engineer- Mobile Crane
Zoomlion India Private Limited
04.2015 - 04.2017
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Trained and mentored junior engineers, providing guidance and direction.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
Education
Secondary School Certificate -
Govt Secondary School , Hapoli
Hapoli 06.2002 - 04.2004
Higher Secondary School Certificate -
Govt Higher Secondary School Hapoli
Hapoli 06.2002 - 05.2004
Mechanical Engineering - Construction
IITM
New Delhi 05.2004 - 06.2008
Skills
Employee Training and Development
Work Planning and Prioritization
Multiple Priorities Management
Relationship Building
After-Sales Support
Service Documentation
Workplace Safety
Staff Supervision
New Employee Hiring
Customer Service Management
Customer Service
Mechanical Diagnostics
Technical Troubleshooting
Accomplishments
- Work as a Scout Troop Leader for four years in school
- Attend national and Mini jamborees in India
- Rajya puraskar award, awarded by governor of Arunachal Pradesh in 2001
- Rastrapati award, awarded by president of India in 2002 by K.R Narayana
Personal Information
- Current CTC: INR 20,00,000 Per annum
- Date of Birth: 16/08/1986
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Last Organization
Zoomlion Trade India Pvt Ltd, Panvel, Mumbai, Sr. Service Engineer, July 2010, ZOOMLION is the 2nd largest CE Manufacturer in China and 1st Concrete Machinery Manufacturer in the world. ZOOMLION CONCRETE MACHINERY BRANCH COMPANY, the biggest concrete machinery manufacturer in the world,. ZOOMLION MOBILE CRANE BRANCH COMPANY, China's 2nd largest & World’s 6th largest company in Mobile Crane sector, now ZOOMLION also has become top Chinese mobile crane company in India. ZOOMLION FORETIDE MACHINERY MANUFACTURING COMPANY, top company of Bulk Material Handling Equipment Systems and Port Automation Equipment’s.
Marriage Status
Married
Timeline
Service Manager-Mobile Cranes
Zoomlion India Private Limited
05.2018 - Current
Cheif Engineer- Mobile Crane
Zoomlion India Private Limited
04.2015 - 04.2017
Service Engineer
Zoomlion India Private Limited
07.2010 - 03.2015
Mechanical Engineering - Construction
IITM
05.2004 - 06.2008
Secondary School Certificate -
Govt Secondary School , Hapoli
06.2002 - 04.2004
Higher Secondary School Certificate -
Govt Higher Secondary School Hapoli
06.2002 - 05.2004