Mukesh Kumar Nirmal
Mumbai
Summary
Dynamic customer service representative with extensive experience at Feel Dry Clean Services, excelling in point-of-sale operations and laundry management. Proven ability to enhance team performance and ensure high customer satisfaction through effective communication and problem-solving skills. Committed to optimizing workflow and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Dry Cleaner Customer Service Representative
Feel Dry Clean services
Mumbai
04.2025 - Current
- Processed garment orders using point-of-sale systems efficiently.
- Coordinated laundry schedules to optimize workflow and service delivery.
Housekeeper
Evergreen services
Mumbai
08.2024 - 02.2025
- Maintained cleanliness in guest rooms and common areas daily.
- Managed laundry operations, ensuring proper washing and folding techniques.
- Replenished supplies in restrooms and kitchen areas regularly.
Restaurant Waiter
Sangam Restaurant
Mumbai
07.2023 - 01.2024
- Provided attentive service to customers in a busy dining environment.
- Assisted with menu selections and answered customer inquiries effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
Loundry Service
Monu Loundry Service
Mumbai
03.2021 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Board High School And Intermediate Education
Uttar Pradesh Skills
- Point-of-sale operation
- Garment processing
- Laundry management
- Supply inventory
Languages
Hindi
Beginner
A1
Timeline
Dry Cleaner Customer Service Representative
Feel Dry Clean services
04.2025 - Current
Housekeeper
Evergreen services
08.2024 - 02.2025
Restaurant Waiter
Sangam Restaurant
07.2023 - 01.2024
Loundry Service
Monu Loundry Service
03.2021 - 01.2023
Board High School And Intermediate Education