Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Generic
Mukesh Kumar Sharma

Mukesh Kumar Sharma

Chandigarh

Summary

Mukesh Sharma is an Team Lead/ System Administrator with 9 years of experience in IT Infrastructure and support Sector. He has proven success in organizing tasks, stability and maintained SLAs from IT industry where experience and skills would be put in use. OBJECTIVE Career objective is to become part of an organization where I can work on responsible simulation & creative assignment, which would help me to sharpen my professional skills, so that I contribute my share to the success of the organization as well as that of my own.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead

Testingxperts Pvt. Ltd
04.2018 - Current
  • Responsibilities
  • Active Directory management on Open LDAP
  • O365 Administration
  • Gold Competency Management and renewal
  • SharePoint Management
  • Handling Ticketing tool servers for more than 5 internal locations
  • Email management of users over the G-suit Server
  • Team management and task assignment to IT Team for daily basis requirements
  • ISO/ISMS, Cyber Essentials certifications involvement for organization
  • Managing KVM-based Virtual Machines over the Dell T430 Server
  • Basic working experience over Cyberoam, AVG, WHM, cPanel, WordPress, Mandrill, technologies as well as Cloud Hosted Servers
  • Providing software's and other utility-based support for US, UK, and HYD locations
  • LAN and WAN management
  • Hyper-V 5.0 or above Installation and management on Server 2012 R2
  • Kaspersky Endpoint Antivirus installation and administration
  • Requirement analysis for future equipment’s and quotation analysis
  • Regularly monitor the Lease Line Bandwidth, firewall logs, antivirus and hosted email services
  • Regular monitor the health of Servers, laptops / Desktops
  • Complaint handling and coordination with ISP regarding Internet issues
  • Taking care of our IT, keeping records and maintenance
  • Help team's members regarding java site setup on local machine
  • Remote support on US Client's file server and client machines.

Server Engineer

Punjab Govt Mail Services
11.2016 - 01.2018
  • Working with PAWAN (Punjab Wide Area Network)
  • Roles and Responsibilities
  • Datacenter Servers management and backup
  • Working on new technologies like Cisco UCS 5108 Chassis Servers and Fabric Interconnect (FI 6108UP)
  • Symantec Antivirus Installation and management
  • Active Directory management
  • Internal and External DNS management
  • Zimbra Mail Solution management over RHEL 7.2
  • Dell Emc2 1600 SAN Management (Storage Area Network)
  • Hyper-V 5.0 or above Installation and management on Server 2012 R2
  • Active Directory migration from Server 2003 to 2012
  • WSUS Servers installation and management
  • Websense Management for Email Security

System Administrator

Steg Technologies Pvt Ltd
06.2015 - 11.2016
  • And Responsibilities
  • Managing Inventory for entire Equipment’s
  • Provide Access Control Card System
  • IP/Camera backup
  • Requirement analysis for future equipment’s and quotation analysis
  • Regularly monitor the Lease Line Bandwidth
  • Regular monitor the health of laptops / Desktops
  • Antivirus installation and administration
  • Complaint handling and coordination with ISP regarding Internet issues
  • Page 2 of 5
  • Taking care of our IT, keeping records and maintenance
  • Installation of MongoDB, Tomcat Server, Eclipse, Oracle DB for product development
  • Helps team's members regarding java site setup on local machine
  • Remote support on US Client's file server and client machines
  • Manage Samba File Server on Centos for backup and storage.

Desktop Support Engineer

Ixora Pvt. Ltd
11.2014 - 05.2015
  • Working For : - Concentrix (IBM Daksh), Project : - JetAirways, Make My Trip, Apollo Munich Health Insurance, Axis Bank, Working with Concentrix (IBM Daksh)
  • Roles and Responsibilities
  • Handling tickets for troubleshooting by using Elixir
  • Outlook configuration, Backup, Restore and troubleshooting
  • Lotus notes configuration, Backup, Restore and troubleshooting
  • Excellent troubleshooting skills in complex software and hardware problems
  • Aspect dialer software installation, configuration and Troubleshooting
  • Amadeus software installation and Troubleshooting
  • Excellent troubleshooting skills in complex software and hardware problems
  • Collecting outputs related to Network Issues for further troubleshooting.

IT Executive

Competent Synergies Pvt. Ltd
03.2012 - 10.2014
  • Providing Customer Support/Technical Support for various technologies like Hardware, Networking, Software, Printers, Scanners, Desktops, Laptops, etc.
  • Responsibilities and Role details:
  • Managing day to day activity related to call center process via the helpdesk
  • Handling Active directory, Ticket portal, and Event logs
  • Page 1 of 5
  • Maintain the MIS reports for IT processes
  • Daily monitoring network production server
  • Handling Backup and restoration for emails and desktops
  • Maintaining asset register
  • Managing incident reporting and taking corrective action accordingly
  • Installation and troubleshooting of hardware and software on windows platforms
  • Monitoring the Cisco/IBM network backup server
  • Assembling, Disassembling, Troubleshooting, Working with Utilities and Installing Drivers
  • Configuring and troubleshooting desktops, laptops and printer
  • Outlook configuration, Backup, Restore and troubleshooting
  • Network & Local Printer Installation and troubleshooting
  • Network troubleshooting
  • Daily Audit Report and Weekly Audit Report of system, UPS Reading report on Daily basis.

Education

B. Sc. - IT

Punjab Technical University
Punjab Technical University
09.2011

Skills

  • Planning and Coordination
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Decision-Making
  • Self-Motivated
  • Flexible and Adaptable
  • Team Work
  • Multitasking Abilities

Accomplishments

  • Certification
  • MCSA (Microsoft Certified Solution Associate) Server 2008
  • Training of RHEL 7 for 3 months
  • Academic Qualifications
  • Bsc.IT from Punjab Technical University
  • Passed Intermediate (10+2) from H.P Board
  • Passed Metric (10th) from H.P Board
  • Professional Qualifications
  • Bsc.IT from Punjab Technical University (Sept-2011)
  • MCSA Server 2008
  • Operating System Proficiency
  • Win Xp, Win Server 2003, Win Vista, Window 7, 8, 10, 2003,2008 Server ,2012 R2, Red Hat Linux, Ubuntu, CentOS, MAC OS X and V versions
  • Installation and Configuration ADS, DNS and DHCP in Window Server 2008& 2012, good understanding of VPN, DNS, DHCP, networking and remote access services
  • Strength
  • My Patience to work under pressure
  • My ability to learn things very soon
  • My ability to manage healthy relation among the team
  • PERSONAL INFORMATION: Name Mukesh Kumar Sharma Father’s Name Late Sh
  • Tara Chand DOB 11-10-1990

Certification

  • Certified MCSA, Microsoft - 2014
  • RHEL Training - 3 Months

Languages

Hindi
Native language
English
Upper intermediate
B2
Punjabi
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead

Testingxperts Pvt. Ltd
04.2018 - Current

Server Engineer

Punjab Govt Mail Services
11.2016 - 01.2018

System Administrator

Steg Technologies Pvt Ltd
06.2015 - 11.2016

Desktop Support Engineer

Ixora Pvt. Ltd
11.2014 - 05.2015

IT Executive

Competent Synergies Pvt. Ltd
03.2012 - 10.2014

B. Sc. - IT

Punjab Technical University

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