Hi, I’m
Mukesh Raj Moorthy
Service Manager
Chennai
Summary
To leverage my expertise as a Service Manager in a leading fintech company, where I can utilize my skills in service operations management, customer satisfaction enhancement, and team leadership. With a strong focus on driving operational efficiency, client retention, and revenue growth, I aim to contribute to the company's success by delivering exceptional service experiences, implementing innovative solutions, and fostering long-term client relationships.
Overview
6
years of professional experience
6
years of post-secondary education
2
Certifications
Work History
Pine Labs India Pvt Ltd
Third
Job overview
- Handled the GTA project, acting as the SPOC for converting existing Non-Android POS to Android POS
- Managed a team of 500+ engineers across North, South, and East regions, coordinating with respective State Heads and State
- Coordinators
- Successfully implemented the project, contributing to revenue of 1.92 crores for the company.
Pine Labs India Pvt Ltd
Senior Lead - Service Manager
03.2022 - Current
Job overview
- Managed a portfolio of 25+ key accounts and corporate accounts, including renowned clients such as Apollo Groups, A2B,
- Saravana Stores, and others
- Developed and nurtured strong relationships with clients, understanding their unique business needs and providing proactive support
- Acted as the primary point of contact for stakeholders, ensuring seamless communication and fostering productive collaboration with merchants, tech teams, and other internal stakeholders
- Successfully handled and resolved escalations from clients, addressing concerns and issues in a timely and effective manner to maintain high levels of customer satisfaction
- Played a pivotal role in solving merchant issues by collaborating with technical, business, and internal stakeholders, analyzing problems, identifying root causes, and proposing effective solutions
- Conducted in-depth analysis of service-related data, including SLA compliance, TAT, and customer satisfaction metrics to generate comprehensive reports and valuable insights for data-driven decision-making and service delivery improvements
- Identified opportunities for expanding market outreach and enhancing merchant relationships by staying updated with industry trends, competitor activities, and market developments
- Actively identified areas for process improvement within the service management function, streamlined workflows, enhanced efficiency, and implemented best practices to optimize service delivery
- Fostered effective collaboration with cross-functional teams, including sales, operations, product development, and customer support to ensure smooth coordination and provide valuable insights for product and service enhancements
- Trained and mentored team members, sharing best practices, industry insights, and customer-centric strategies to contribute to the overall growth and performance of the team
- Ensured high levels of customer satisfaction by meeting or exceeding SLAs, resolving issues promptly, and delivering exceptional service, earning positive feedback and maintaining client trust and loyalty
Kutumbh Care Pvt Ltd
Team Lead
09.2021 - 03.2022
Child Fund India
Business Development Executive
12.2019 - 06.2021
Job overview
- Acquired donors for monetary support for a good cause through face-to-face fundraising field activities
- DM Productivity
- Retain existing Donors
- Created using Resumonk - Online Resume Builder
Amnesty International India
F2F Field Fundraiser
11.2018 - 11.2019
Job overview
- Acquired donors for monetary support for a good cause through face-to-face fundraising field activities
- DM Productivity
- Retain existing Donors.
Smile Outsourcing Pvt Ltd
Customer Service Executive
05.2018 - 10.2018
Job overview
- Addressed customer issues related to telecommunication services in a USA shift.
Education
Sri Venkateswara Institute of Science and Technology
Bachelor of Mechanical Engineering
08.2014 - 05.2018
University Overview
GPA: 6.6
St Mary's Boy's Matriculation Higher Secondary School
HSC
05.2013 - 05.2014
University Overview
GPA: 64
Don Bosco Matriculation Higher Secondary School
SSLC
06.2011 - 05.2012
University Overview
GPA: 75
Certificate Number : 3881262
Lean Six Sigma Yellow Belt
FGnC Consulting
Certificate Number : YB-2245
Google Project Management
NIIT
Data Science in
The High Flyer
Pine Labs India Pvt Ltd
University Overview
Grade: Good
HONORS
Created using Resumonk - Online Resume Builder
HONORS
Simplicity Award
Pine Labs India Pvt Ltd
Aug 2022
Received the "Simplicity Award" for exceptional effort in rolling out the regional structure for our large merchants. – Pine, India Pvt Ltd
University Overview
Awarded as "The High Flyer" for top performance in FY22-FY23 as a Service Manager. – Pine Labs India Pvt Ltd
Created using Resumonk - Online Resume Builder
Skills
Power BIundefined
Certification
Business Analytics with Excel
Timeline
Senior Lead - Service Manager
Pine Labs India Pvt Ltd
03.2022 - Current
Team Lead
Kutumbh Care Pvt Ltd
09.2021 - 03.2022
Business Development Executive
Child Fund India
12.2019 - 06.2021
F2F Field Fundraiser
Amnesty International India
11.2018 - 11.2019
Customer Service Executive
Smile Outsourcing Pvt Ltd
05.2018 - 10.2018
Sri Venkateswara Institute of Science and Technology
Bachelor of Mechanical Engineering
08.2014 - 05.2018
St Mary's Boy's Matriculation Higher Secondary School
HSC
05.2013 - 05.2014
Don Bosco Matriculation Higher Secondary School
SSLC
06.2011 - 05.2012
Third
Pine Labs India Pvt Ltd
Certificate Number : 3881262
Lean Six Sigma Yellow Belt
FGnC Consulting
05.2022
Certificate Number : YB-2245
Google Project Management
05.2023
NIIT
Data Science in
05.2023
The High Flyer Pine Labs India Pvt Ltd
05.2018
05.2022
Similar Profiles
KAVITA MISSANKAVITA MISSAN
Head of PMO (Program Management Office) at Pine Labs India Pvt LtdHead of PMO (Program Management Office) at Pine Labs India Pvt Ltd
VIGNESH PALANIVIGNESH PALANI
Integration Engineer, L2 at Pine Labs India Pvt LtdIntegration Engineer, L2 at Pine Labs India Pvt Ltd
SAURABH DEEP ARORASAURABH DEEP ARORA
Associate Director at Pine Labs Pvt. Ltd.Associate Director at Pine Labs Pvt. Ltd.
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs
MOHAN RAJ. NMOHAN RAJ. N
Clinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal MedicalClinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal Medical