Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Mukesh Raj Moorthy

Service Manager
Chennai
Mukesh Raj Moorthy

Summary

To leverage my expertise as a Service Manager in a leading fintech company, where I can utilize my skills in service operations management, customer satisfaction enhancement, and team leadership. With a strong focus on driving operational efficiency, client retention, and revenue growth, I aim to contribute to the company's success by delivering exceptional service experiences, implementing innovative solutions, and fostering long-term client relationships.

Overview

6
years of professional experience
6
years of post-secondary education
2
Certifications

Work History

Pine Labs India Pvt Ltd

Third

Job overview

  • Handled the GTA project, acting as the SPOC for converting existing Non-Android POS to Android POS
  • Managed a team of 500+ engineers across North, South, and East regions, coordinating with respective State Heads and State
  • Coordinators
  • Successfully implemented the project, contributing to revenue of 1.92 crores for the company.

Pine Labs India Pvt Ltd

Senior Lead - Service Manager
03.2022 - Current

Job overview

  • Managed a portfolio of 25+ key accounts and corporate accounts, including renowned clients such as Apollo Groups, A2B,
  • Saravana Stores, and others
  • Developed and nurtured strong relationships with clients, understanding their unique business needs and providing proactive support
  • Acted as the primary point of contact for stakeholders, ensuring seamless communication and fostering productive collaboration with merchants, tech teams, and other internal stakeholders
  • Successfully handled and resolved escalations from clients, addressing concerns and issues in a timely and effective manner to maintain high levels of customer satisfaction
  • Played a pivotal role in solving merchant issues by collaborating with technical, business, and internal stakeholders, analyzing problems, identifying root causes, and proposing effective solutions
  • Conducted in-depth analysis of service-related data, including SLA compliance, TAT, and customer satisfaction metrics to generate comprehensive reports and valuable insights for data-driven decision-making and service delivery improvements
  • Identified opportunities for expanding market outreach and enhancing merchant relationships by staying updated with industry trends, competitor activities, and market developments
  • Actively identified areas for process improvement within the service management function, streamlined workflows, enhanced efficiency, and implemented best practices to optimize service delivery
  • Fostered effective collaboration with cross-functional teams, including sales, operations, product development, and customer support to ensure smooth coordination and provide valuable insights for product and service enhancements
  • Trained and mentored team members, sharing best practices, industry insights, and customer-centric strategies to contribute to the overall growth and performance of the team
  • Ensured high levels of customer satisfaction by meeting or exceeding SLAs, resolving issues promptly, and delivering exceptional service, earning positive feedback and maintaining client trust and loyalty

Kutumbh Care Pvt Ltd

Team Lead
09.2021 - 03.2022

Child Fund India

Business Development Executive
12.2019 - 06.2021

Job overview

  • Acquired donors for monetary support for a good cause through face-to-face fundraising field activities
  • DM Productivity
  • Retain existing Donors
  • Created using Resumonk - Online Resume Builder

Amnesty International India

F2F Field Fundraiser
11.2018 - 11.2019

Job overview

  • Acquired donors for monetary support for a good cause through face-to-face fundraising field activities
  • DM Productivity
  • Retain existing Donors.

Smile Outsourcing Pvt Ltd

Customer Service Executive
05.2018 - 10.2018

Job overview

  • Addressed customer issues related to telecommunication services in a USA shift.

Education

Sri Venkateswara Institute of Science and Technology

Bachelor of Mechanical Engineering
08.2014 - 05.2018

University Overview

GPA: 6.6

St Mary's Boy's Matriculation Higher Secondary School

HSC
05.2013 - 05.2014

University Overview

GPA: 64

Don Bosco Matriculation Higher Secondary School

SSLC
06.2011 - 05.2012

University Overview

GPA: 75

Certificate Number : 3881262 Lean Six Sigma Yellow Belt FGnC Consulting

Certificate Number : YB-2245 Google Project Management

NIIT

Data Science in

The High Flyer Pine Labs India Pvt Ltd

University Overview

Grade: Good HONORS Created using Resumonk - Online Resume Builder HONORS Simplicity Award Pine Labs India Pvt Ltd Aug 2022 Received the "Simplicity Award" for exceptional effort in rolling out the regional structure for our large merchants. – Pine, India Pvt Ltd

University Overview

Awarded as "The High Flyer" for top performance in FY22-FY23 as a Service Manager. – Pine Labs India Pvt Ltd Created using Resumonk - Online Resume Builder

Skills

Power BIundefined

Certification

Business Analytics with Excel

Timeline

Senior Lead - Service Manager

Pine Labs India Pvt Ltd
03.2022 - Current

Team Lead

Kutumbh Care Pvt Ltd
09.2021 - 03.2022

Business Development Executive

Child Fund India
12.2019 - 06.2021

F2F Field Fundraiser

Amnesty International India
11.2018 - 11.2019

Customer Service Executive

Smile Outsourcing Pvt Ltd
05.2018 - 10.2018

Sri Venkateswara Institute of Science and Technology

Bachelor of Mechanical Engineering
08.2014 - 05.2018

St Mary's Boy's Matriculation Higher Secondary School

HSC
05.2013 - 05.2014

Don Bosco Matriculation Higher Secondary School

SSLC
06.2011 - 05.2012

Third

Pine Labs India Pvt Ltd

Certificate Number : 3881262 Lean Six Sigma Yellow Belt FGnC Consulting
05.2022

Certificate Number : YB-2245 Google Project Management
05.2023

NIIT

Data Science in
05.2023

The High Flyer Pine Labs India Pvt Ltd

05.2018

05.2022

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