Mukhtar Hussain
SYDNEY
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
Victorian Institue of Technology
Sydeny
2023.06 - Current
- Provided technical support to users by troubleshooting hardware and software issues.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Maintained inventory records of all hardware components within the organization's network.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Created technical documentation for internal use by IT staff members.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Provided technical assistance to customers through phone, email and chat support.
- Diagnosed system errors and implemented solutions to resolve them.
- Resolved escalated customer service issues in a timely manner.
Customer service
Amazon .com,Inc
2015.05 - 2017.06
- Communicating with clients and customers about their experiences with a product or service
- Providing advice on purchasing products or services
- Answering client or customer questions about properly using or accessing a product or service
- Taking or processing orders for a product or service
- Listening to customer or client complaints or concerns and working to resolve their issues.
Education
Master in Information Technologies - Information Technology
Victorian Institute Of Technology
Sydney, Australia 2023-06
Skills
- Microsoft office
- Software Installation
- Information Security
- Mobile Device Management
- Firewall Management
- Help Desk Support
- Server Management
Key Strengths And Skills
- Self Confidence
- Commitment to work
- Have pleasant and cordial manners, and ability to work as a member of team
- Eager to learn new technologies and methodologies
- Proficient in Coordinating with people
Personal Information
- Passport Number: N2158382
- Date of Birth: 01/15/96
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Urdu
- Hindi
Hobbies and Interests
- Music
- Reading
- Travel
Timeline
IT Support Engineer
Victorian Institue of Technology
2023.06 - Current
Customer service
Amazon .com,Inc
2015.05 - 2017.06
Master in Information Technologies - Information Technology
Victorian Institute Of Technology
Similar Profiles
Javier Pagan LacambraJavier Pagan Lacambra
Research Assistant at Okinawa Institue of Science and TechnologyResearch Assistant at Okinawa Institue of Science and Technology
Callesha DickinsonCallesha Dickinson
In School for LPN at Pennsylvania Institue Of TechnologyIn School for LPN at Pennsylvania Institue Of Technology
Shalini Dutta MajumdarShalini Dutta Majumdar
Intern at NATIONAL INSTITUE OF TECHNOLOGYIntern at NATIONAL INSTITUE OF TECHNOLOGY