Mukhtar Parrey
Supply chain Management
Bangalore
Summary
With over 12 years of expertise spanning Sales Operations, Customer Support, and Supply Chain Management, i bring a proven track record of success in optimizing business processes. My experience encompasses a comprehensive understanding of sales support strategies, efficient customer support methodologies, and streamlined supply chain operations. Over the course of my career, I have demonstrated proficiency in enhancing sales efficiency, elevating customer satisfaction through effective support systems, and implementing strategic solutions to bolster supply chain effectiveness. Through a combination of strategic vision and hands-on experience, I have consistently contributed to organizational growth and efficiency, making me a valuable asset poised to drive success in dynamic and challenging environments.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
Manager - Sales Support
MSI Services Pvt. Ltd.
Bangalore, Karnataka
Mar.2023 - Current
- As a Manager, responsible for overseeing critical KPIs such as productivity, quality, TAT, and operational metrics. Establishing goal sheets, KRA parameters, and conducting annual appraisals for supervised team members.
- Initiated B2B project campaign to educate and encourage customers to switch to online ordering, inventory availability checks, and price checking. This led to 30% increase in B2B sales.
- Partnered with business leaders and stakeholders to identify training needs and develop high-quality programs that meet the requirements of the sales team.
- Reduced customer complaints by 40% by implementing a new customer feedback system and addressing issues promptly.
- Developed and executed training programs for sales support representatives, resulting in 29% increase in the team's productivity and efficiency.
- Supported the regional business operations teams in their day-to-day activities and help prepare analytical reports related to business performance and planning.
- Implemented process changes, automated critical steps and removed non-value steps in various processes, resulted in 27% increase in quality.
Assistant Manager - Sales Support
MSI Services Pvt. Ltd
Bangalore, Karnataka
Apr.2020 - Mar.2023
- Managed a team of 18 sales support professionals, providing training, coaching, and performance evaluations to ensure high-quality customer service.
- Developed and implemented sales strategies and procedures to improve sales operations and increase revenue growth by 11%.
- Monitor the overall functioning of different processes, identify areas for improvement, and implement measures to maximize customer satisfaction levels.
- Proposed and implemented a novel communication system, leading to a remarkable 65% enhancement in the efficiency of communication among sales teams, product development, and logistics.
- Reduced order processing time by 5 minutes through the implementation of a new order processing system, resulting in improved customer experience and increased efficiency..
- Initiated and oversaw a quality initiative aimed at identifying error trends within the team, investigating their underlying causes, and implementing a training program to mitigate the likelihood of their recurrence.
- Motivated the team to utilize AI, specifically for one-click sales order creation, and incentivized to propose ideas that can enhance the process's user-friendliness and efficiency. Consequently, the team was able to increase the adoption of AI to generate 90% of orders by the conclusion of 2022, signifying a 75% improvement compared to 2021.
Associate III - Sales Support
MSI Services Pvt. Ltd.
Bangalore, Karnataka
Apr.2018 - Mar.2020
- Accountable for reconciling weekly, monthly, and quarterly output quality and revenue reports, and subsequently communicating the results to the sales department.
- Coordinated with sales teams, logistics, accounting, and marketing to ensure seamless operations and effective communication.
- Consistently reviewed and improved order-processing procedures to streamline the process, reduce errors, and improve efficiency.
- Actively participated in User Acceptance Testing (UAT) for critical applications such as CPP, Inventory Advice, Suspicious Commission Plan, and SO Surcharge and others. The primary objective was to offer constructive feedback at the outset to improve user-friendliness and technological capabilities of these applications.
- Maintained precise records of orders and produced regular reports on order processing, inventory levels, delivery status, and other pertinent metrics. Additionally, conducted data analysis to recognize trends, opportunities for enhancement, and cost-saving areas.
Associate II - Sales Support
MSI Services Pvt. Ltd.
Bangalore, Karnataka
Apr.2016 - Mar.2018
- Performed pre- and post-audits of the orders booked on a monthly basis and shared the data, along with corrective and preventive actions, with the management and team.
- Served as the primary trainer for new employees and played an integral role in a three-member training group responsible for organizing quarterly cross-departmental and refresher training programs.
- Prepared the SOPs (Standard Operating Procedures) for various processes such as SIBI and SW national account processes and AZPH, ORPO, and WASE sales order processes.
- Supported team by following up with relevant stakeholders and making calls to promptly resolve all outstanding issues.
- Collaborated with the sales team to ensure customer needs are met, including order processing, tracking, and customer inquiries.
Associate - Sales Support
MSI Services Pvt. Ltd.
Bangalore, Karnataka
Aug.2014 - Mar.2016
- Analyst role in Submission & sales order process with mutual interaction with Internal & external stakeholders like the Sales team, Deal Management team, Collections team, AR team, Credits team, imports, and Product Teams.
- Validating the purchase orders during the capture process to ensures that the order has all the necessary and correct information to be processed for fulfillment.
- Asses inventory levels, predict product fulfillment needs, and identify potential backlog issues by coordinating with various teams on regular basis.
- Assisted the sales team in achieving their objectives by providing support and resolving any issues promptly.
Analyst - Order Management
Oracle India Pvt. Ltd.
Bangalore, Karnataka
Jun.2011 - Aug.2014
- Performed review of all sales order requests in the queue and allocated them to team members based on a first-come, first-served approach.
- Monitored order progress, updated sales team and customers regularly, coordinated with logistics partners, managed delivery schedules, and maintained order status information.
- Conducted validation of cancellation requests and verified the presence of necessary approvals to ensure seamless transactions..
- Conducting a thorough review of return requests, processing them in the system, and closely monitoring the requests until the customer receives the credit.
- Regularly engaging with both internal and external stakeholders to promptly address any outstanding issues.
Education
MBA - Finance
Al-Ameen Institute Of Management Studies
Bangalore 06.2008 - 06.2010
Bachelor of Science -
Government Degree College Boys Anantnag
Jammu And Kashmir 11.2004 - 11.2007
Skills
Team Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
International Logistics
Timeline
Supply Chain Management : Project Management
07-2023
Digital Transformation in Supply Chains
07-2023
International Logistics
06-2023
Supply Chain Foundations : Analytics
06-2023
Manager - Sales Support
MSI Services Pvt. Ltd.
Mar.2023 - Current
Assistant Manager - Sales Support
MSI Services Pvt. Ltd
Apr.2020 - Mar.2023
Associate III - Sales Support
MSI Services Pvt. Ltd.
Apr.2018 - Mar.2020
Associate II - Sales Support
MSI Services Pvt. Ltd.
Apr.2016 - Mar.2018
Associate - Sales Support
MSI Services Pvt. Ltd.
Aug.2014 - Mar.2016
Analyst - Order Management
Oracle India Pvt. Ltd.
Jun.2011 - Aug.2014
MBA - Finance
Al-Ameen Institute Of Management Studies
06.2008 - 06.2010
Bachelor of Science -
Government Degree College Boys Anantnag
11.2004 - 11.2007
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