MUKKESHKUMAR S
Chennai
Summary
Dynamic aviation professional with a solid academic background in aviation and certified expertise in airport ground services, committed to enhancing operational efficiency and safety standards.
Customer-oriented supervisor with 4 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
AI AIRPORT SERVICES LIMITED
CHENNAI
12.2025 - Current
- Assisted passengers with inquiries and provided information about flight schedules.
- Resolved customer complaints by actively listening and offering effective solutions.
- Coordinated luggage handling to ensure timely delivery and accurate tracking.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
JUNIOR CUSTOMER SERVICE EXECUTIVE
AI AIRPORT SERVICES LIMITED
CHENNAI
01.2022 - 12.2025
- Managed team schedules to ensure smooth airport operations.
- Oversaw staff training to enhance customer service skills.
- Supervised daily operations to ensure smooth workflow and productivity.
- Implemented process improvements to enhance operational efficiency.
- Resolved employee conflicts and fostered a positive work environment.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Supervised daily flight operations and ensured adherence to safety protocols.
- Coordinated communication between flight crews and ground personnel for smooth operations.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Trained new employees on company policies and procedures.
Education
CERTIFIED PROFESSIONAL IN AIRPORT GROUND SERVICES -
PATRON INTERNATIONAL
B.SC - AVIATION
VELS INSTITUTE OF SCINCE TECHNOLOGY & ADVANCE STUDIES
HSC -
SOWDAMBIKAA MATRIC & HR SEC SCHOOL
SSLC -
BHARATHI VID MHSS
Skills
- Active Listening
- Adaptability
- Patience
- Customer service
- Complaint resolution
- Operational efficiency
- Team leadership
- Problem solving
- Time management
- Complaint handling
- Problem-solving
- Employee supervision
- Luggage coordination
- Staff management
- Computer skills
Hobbies and Interests
- VOLUNTEERING
- PHOTOGRAPHY
Personal Information
- Date of Birth: 07/16/99
- Nationality: Indian
Languages
- ENGLISH
- TAMIL
Timeline
CUSTOMER SERVICE EXECUTIVE
AI AIRPORT SERVICES LIMITED
12.2025 - Current
JUNIOR CUSTOMER SERVICE EXECUTIVE
AI AIRPORT SERVICES LIMITED
01.2022 - 12.2025
CERTIFIED PROFESSIONAL IN AIRPORT GROUND SERVICES -
PATRON INTERNATIONAL
B.SC - AVIATION
VELS INSTITUTE OF SCINCE TECHNOLOGY & ADVANCE STUDIES
HSC -
SOWDAMBIKAA MATRIC & HR SEC SCHOOL
SSLC -
BHARATHI VID MHSS