Mukta Sharma

• Boosted team engagement and performance through daily updates and informational meetings.
• Utilized strong verbal skills to identify customer needs through effective conversations.
• Collaborated with marketing team to plan and execute promotional events.
• Reviewed financial statements and sales reports to evaluate productivity and goal achievement.
• Applied expertise in coverage needs and employee strengths to create effective schedules.
• Achieved business targets by implementing streamlined operational strategies.
• Ensured compliance with employment laws and regulations across all practices.
• Provided training and support to staff on procedures and policies.

• Delivered clear risk and compliance concepts to key stakeholders.
• Conducted risk assessments to ensure adherence to company policies.
• Collaborated with Risk Management, Legal, and Compliance departments on fraud case resolutions.
• Developed and implemented risk management policies, procedures, and processes.
• Facilitated training sessions to enhance staff awareness of risk and compliance issues.
• Monitored operations for potential risks or noncompliance areas.
• Reported findings on risk exposures to senior executives and board of directors.
• Utilized advanced risk management software for efficient tracking and analysis of risks.

• Managed branch openings and closures in compliance with regulations.
• Performed analyses on footfall data, delivering insights to senior management.
• Facilitated accessibility for disabled individuals and senior citizens at all branches.
• Arranged RBI licenses for new branches, ensuring regulatory adherence.
• Updated RBI portal with accurate information on branch status changes.
• Served as primary liaison between branch operations and corporate headquarters.
• Prepared reports detailing strategy success and presented findings to stakeholders.
• Collaborated across departments to effectively execute strategic initiatives.

• Engaged customers through effective communication to assess needs and requirements.
• Established operational policies to enhance center efficiency.
• Monitored progress by creating plans, budgets, and evaluating results.
• Completed opening, closing, and shift change processes to maintain daily operational standards.
• Implemented marketing campaigns to support development of goods and services.
• Designed performance metrics to measure progress toward strategic business objectives.
• Oversaw recruitment, hiring, training, and supervision of staff members.
• Resolved customer complaints efficiently while maintaining quality standards.

• Ensured accuracy of payroll, vendor payments, and other accounting disbursements.
• Coordinated approval or rejection of credit lines and various loan types.
• Managed a team of 25, driving branch profitability through inspiration and performance management.
• Disciplined employees to encourage adherence to company policies and procedures.
• Built financial models for resource allocation, cash forecasting, and capital budgeting decisions.
• Established relationships with corporate clients to identify business opportunities.
• Designed sales strategies that improved revenue and customer retention.
• Implemented operational cost reduction measures while enhancing efficiency within the branch.

• Maintained accurate records of customer interactions and inquiries to enhance service delivery.
• Collaborated with departments to ensure high levels of customer satisfaction.
• Engaged with customers via telephone and in person to provide product information and process orders.
• Liaised between customers and retail buyers to expedite order fulfillment and meet demands.
• Participated in workshops to improve customer service skills and product knowledge.
• Mentored junior team members, fostering employee development and strong relationships.
• Identified upselling opportunities, effectively increasing revenue from existing customers.
• Responded promptly to all customer communications, ensuring timely resolution of inquiries.

• Conducted regular compliance checks with established policies and government regulations.
• Managed inventory levels of cash and supplies to ensure operational readiness.
• Increased branch revenue by optimizing daily operations for enhanced efficiency.
• Supervised staff performance, providing constructive feedback to foster growth.
• Established customer relationships through targeted outreach initiatives.
• Prepared monthly performance reports to track branch metrics and progress.
• Streamlined operations by collaborating with sales team on product placement strategies.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.

• Reviewed documentation for foreign exchange transactions to ensure accuracy and completeness.
• Managed customer relationships through exceptional service and support.
• Maintained up-to-date knowledge of laws and regulations governing Forex operations.
• Promoted insurance and products, analyzing financial viability and productivity.
• Conducted regular client meetings to assess growth opportunities and address concerns.
• Built long-term relationships with clients using effective communication and listening skills.
• Developed strategies for customer retention and acquisition to enhance business growth.
• Evaluated customer feedback to identify improvement areas in products and services.

Acquired extensive knowledge of bank operations during two-year probation period.

Completed training in retail banking, credit, forex, and branch administration.

• Handled client inquiries through phone calls, addressing complaints and requests for information.
• Assisted in developing operational strategies to enhance efficiency and productivity.