Mukta Singh

• Training and motivating a team of sales professionals, resulting in improved performance and client satisfaction.
• Cultivating and maintaining relationships with high-profile collectors and clients, providing expert art advisory services.
• Oversaw the planning and execution of art exhibitions, private viewings, and sales events, resulting in increase in attendance and sales.
• Staying upto date of art market trends, pricing strategies, and planning exhibitions with curative team.
• Representing the gallery at art fairs and events, and expanding clientele.

• In May 2023, I represented India at Cartier's International High Jewelry event in Florence, Italy. My role involved serving as a runner, showcasing high-end jewelry to EIP and VVIP clients, while their safe handling and proper display. I had the opportunity to interact with esteemed clients from around the world, providing exceptional customer service and fostering strong relationships.
• Additionally, I had the honor of representing India at Cartier's HJ event in Madrid, Spain, in June 2022.
• Successfully managing various operational tasks like ensuring smooth workflow and efficient processes.
• Responsibilities include stock management, intact VM, grooming checks, conducting briefings on different topics regularly on existing or upcoming creations, emphasizing on the importance of KPIs & Compliance adherence etc.
• Furthermore, I handle IT-related issues by raising tickets and follow up on DXB repairs in coordination with the Customer Service Department and logistics.
• Demonstrating in-depth knowledge of Cartier products, heritage, and storytelling to effectively communicate values to clients.Identify opportunities to increase sales through proactive upselling and cross-selling.
• Regularly training & motivating team on operational tasks to ensure smooth store operations and client services. Exceeded sales targets by cultivating a portfolio of high-net-worth clients.
• Mentored and trained new sales associates, ensuring consistent brand experience, and sharing best practices with the team.

• Enhanced organizational value and performance by implementing effective business planning, budgeting, and forecasting strategies for retail operations.
• Developed and executed store strategies to increase customer engagement and raise the database. Collaborated with the head office team to optimize profit and improve operational efficiency.
• Resolved client issues and queries promptly and professionally.
• Achieved store targets by providing effective training, motivation, and monitoring to my team.
• Provided constructive feedback to team members and incorporated their feedback to maintain a positive work environment.
• Ensured timely and accurate completion of all administrative & operational tasks.
• Managed inventory and stock levels, conducting regular counts to ensure accurate tracking and timely restocking.
• Optimized sales and enhanced customer experience by changing product displays weekly, resulting in a 15% increase in sales.
• Provided daily reports on sales and inventory to facilitate informed decision-making and timely action by management.
• Delivered weekly briefings to the Managing Director on operations, highlighting key achievements and areas for improvement. Ensured timely delivery of all orders by maintaining constant communication with the production house.
• Managed expenses within budget constraints, recording and reporting all financial transactions timely. Implemented incentive policies resulting in increased employee satisfaction and productivity.
• Established and managed the store as the first manager, setting a high benchmark for its business.

• Provided exceptional customer service to meet all customer needs and expectations Managed store operations to ensure smooth and efficient functioning.
• Sent promotional invitations through various channels including WhatsApp, email, and text messages Maintained positive interpersonal relationships by acknowledging special occasions.
• Manage customer relationship management (CRM) tasks daily, including responding to customer inquiries, managing
  complaints, and wishing on their special occasions.
• Track inventory levels and ensure timely replenishment of stock by to maintain optimal levels.
• Coordinate with other stores for product exchanges and returns, ensuring seamless customer experience and efficient inventory management.
• Ensure timely submission of reports to management, including sales reports, inventory reports, and customer feedback reports. Maintained optimal store inventory levels to always ensure product availability for customers.
• Executed visual merchandising strategies in adherence to brand guidelines.
• Developed strong relationships with customers to gain insight into their needs and preferences. Conducted comprehensive market research to identify and anticipate customer demands.
• Created sales-driving power point presentation for gifting, utilized by marketing department in mailers.
• Conducted workshops to educate customers on tableware and service sequence, utilizing the opportunity to increase sales.

• Demonstrated proficiency in all areas of Food & Beverage department including Restaurant, Bar and VIP lounge Ensured smooth and timely service delivery to all guests.
• Provided informative and helpful assistance to guests in making menu choices.
• Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods Maximized restaurant sales by appropriately suggesting additional items to customers.
• Promptly and courteously served all food courses and alcoholic beverages to guests, ensuring satisfaction and repeat business.
• Ensured guest satisfaction by regularly checking on them during food and beverage service Managed closing duties including restocking items and reconciling cash drawer.
• Skillfully anticipated and addressed guest service needs, resulting in positive feedback and increased customer loyalty.
• Consistently adhered to quality expectations and standards, maintaining a high level of professionalism and excellence.
• Partnered with team members to accurately record orders and serve food and beverages that exceeded guest expectations.
• Effectively used items in stock to decrease waste and profit loss, demonstrating a strong understanding of inventory
  management.
• Conducted courtesy meetings with VIP and regular guests to gather feedback.
• Maintained updated records of VIP clients' preferences, likes and dislikes for all employees to reference Ensured adherence to Marriott's standards and guidelines by new team members.

• Ensured a seamless check-in experience for guests by providing exceptional customer service and addressing any concerns or issues

• Checked guests in and out, handling payment transactions and providing information about hotel amenities and services

• Made room reservations, assisting guests in selecting the best accommodation options based on their preferences and needs

• Provided prompt and efficient service to guests, addressing complaints and fulfilling service requests.

• Escorted guests to their rooms, creating a warm and welcoming experience.

• Informed guests about the complimentary breakfast included in their stay, ensuring they start their day off right.

• Provided information about other restaurants available in the hotel, helping guests explore all dining options.

• Performed various front office tasks including reception, cashiering, and business center operations.

• Ensured seamless communication between different departments and teams, facilitating efficient workflow and collaboration

• Managed daily operations, including currency exchange and other guest services