Muktar Dewan
Summary
Motivated and customer-focused retail professional with 2years of hands-on experience in store operations, sales support, and team coordination. Skilled in delivering excellent customer service, managing inventory, assisting in staff supervision, and ensuring smooth daily operations. Known for a strong work ethic, quick adaptability, and the ability to thrive in fast-paced environments. Eager to grow into a full-fledged management role where I can contribute to store performance, team leadership, and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Reliance Industries Limited
08.2024 - Current
- Managed departmental operations at Reliance Digital Limited, overseeing team performance, inventory, and customer satisfaction.
- A major player in the retail and management sectors
Marketing and Sales Intern
ITC Limited
07.2023 - 09.2023
- Detailed marketing research and data analysis to uncover customer behavior patterns and emerging market trends.
- Introduced customers to new technologies and advancements beneficial for them.
- Installed the company's mobile application and motivated customers to order through the application.
- A leading FMCG company known for its diverse portfolio
Research Intern
Indian Council for Child Welfare
02.2023 - 03.2023
- Led community events to spread awareness about child welfare.
- Conducted data collection from 100 households in slum area, contributing to research efforts.
- Authored a comprehensive project report for the NGO.
- An NGO dedicated to child welfare and development
Education
Master of Business Administration - Finance & Marketing
Assam Down Town University
AssamBachelor of Science (Honours) -
Gauhati University
GauhatiSkills
- Customer Service Excellence
- B2C and B2B Sales
- Sales Strategy Development
- Store Operations Management
- Inventory Management & Stock Audits
- Visual Merchandising
- Team Coordination & Training
- POS Handling and Billing
- Upselling & Cross-Selling Techniques
- SAP
- Microsoft Excel
- Communication
- Problem Solving
- Time Management
- Adaptability
- Teamwork
Websites
Accomplishments
- Sales Target, Assisted in achieving monthly sales targets consistently for 6+ months.
- DMIT Program Completion, Cleared the Reliance Digital DMIT program on first attempt.
- Inventory Discrepancy Reduction, Contributed to reducing stock discrepancies by assisting with regular inventory checks and audits.
- Team Onboarding Lead, Trained and recruited new team members, improving the overall onboarding process and team integration.
Languages
- English
- Hindi
- Assamese, Native
- English, Proficient
- Hindi, Advanced
Languages
English
First Language
Timeline
Assistant Store Manager
Reliance Industries Limited
08.2024 - Current
Marketing and Sales Intern
ITC Limited
07.2023 - 09.2023
Research Intern
Indian Council for Child Welfare
02.2023 - 03.2023
Master of Business Administration - Finance & Marketing
Assam Down Town University
Bachelor of Science (Honours) -
Gauhati University