Muktha Arjun
Bengaluru
Summary
Forward-thinking team leader with extensive experience in operations management. Demonstrated ability to operate departments efficiently to meet business goals. Proven expertise in catalog quality, stakeholder management and people management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Amazon
Bangalore
07.2023 - Current
- Successfully onboarded and integrated a diverse workforce into the Starfish Quality Validation team, facilitating collaboration and delivering impactful results.
- Managed the entire process of creating and maintaining the SOP for Quality Validation
- Conducted in-depth analysis of brand owner/seller partner feedback to ensure accurate catalog values were updated
- Contributed to the organization's long-term strategic planning initiatives by collaborating with the management team.
Manager I
Amazon
Bangalore
10.2021 - 06.2023
- Guided initiatives to optimize efficiency, leading to increased output.
- Streamlined average handling time for activities and implemented verification processes to meet project deadlines with exceptional quality.
- End-to-end planning and execution of goals towards refinement expansion through valid value discovery.
Catalog Specialist II
Amazon
Bangalore
04.2019 - 10.2021
- Onboarded new task types which included SOP creation, training & mentoring
resources, coordinating with tech team on tooling tracking delivery. - Contributed towards increase in the % of ASINs that provide a customer experience with high quality data, from 60% to 90%.
Catalog Specialist
Amazon
Bangalore
06.2014 - 04.2019
- Handled work generation & assignment for a team of 45 associates
- Contributed as a subject matter expert to set up audit logic
- Stakeholder communication to share project status & progress with tech partners and leadership.
Business Analyst
Godot Entertainment and Media Pvt. Ltd
Bangalore
10.2012 - 06.2014
- Managed content development for US, UK and Australian clients
- Analyzed requirements, identified resources and allocated the projects accordingly
- Reported project progress to the operations team for smooth flow of work, adhering to the delivery schedule and ensuring deadlines are met.
Education
Bachelor of Engineering - Biotechnology
Sapthagiri College of Engineering Bangalore
01.2011
Skills
- Operations management
- Customer Experience
- Catalog Quality
- People Management
Certification
- Technical writing course (Black and White Tech Writing Solutions)
- Advanced Diploma in Clinical Research and Clinical Data Management (ICBio)
Timeline
Operations Manager
Amazon
07.2023 - Current
Manager I
Amazon
10.2021 - 06.2023
Catalog Specialist II
Amazon
04.2019 - 10.2021
Catalog Specialist
Amazon
06.2014 - 04.2019
Business Analyst
Godot Entertainment and Media Pvt. Ltd
10.2012 - 06.2014
Bachelor of Engineering - Biotechnology
Sapthagiri College of Engineering Bangalore