Muktikant Roul
Kendrapara,OR
Summary
Aspiring for a Competitive and Challenging position in a prestigious organization, where I can improve my skills and knowledge in order to add value to the Organization as well to myself.
Overview
17
17
years of professional experience
1
1
Language
Work History
Department Manager in Commercial
Reliance Retail Ltd (Fashion Factory)
03.2022 - Current
- Customer Experience: Handle complaints, build loyalty, and ensure a positive, brand-aligned shopping environment.
- Operations Management: Supervise daily store Commercial activities, handle administration, ensure security and maintain cleanliness.
- Reporting & Compliance: Prepare financial reports, maintain records, and ensure adherence to company policies, safety, and legal standards.
- Staff Development: Conduct training on sales techniques, product knowledge, and customer service.
Store Commercial
Future Lifestyle Fashion Ltd (Brand Factory)
08.2011 - 03.2022
- Cash till Management and Customer Service.
- Monitor Walk-ins and Conversion Rate.
- Looking all vendor queries and the process of their bills.
- Performing weekly Store audit as per SOP.
- Checking Staff Grooming.
- Daily tat vs. ach share to team.
- Make plan for Business like to like growth.
- Shrinkage Control.
Customer Service Associate
RELIACE INDUSTRY LIMITED( Reliance Fresh)
08.2008 - 08.2011
- Taking Care of all aspect of the Floor on a day to day basic to ensure smooth running of Department.
- Accountability for all stock related issues including delivery,inward,outward.
- Working for the Achivement for the sore run smoothly concerning all aspect of operation.
- All Sale Cash and Petty Cash is handled directly or Supervised.
Education
MBA - Marketing
SMUDE
BHUBANESWAR04.2014
Associate of Science - BSC
BHADRAK AUTO COLLEGE
BHADRAK 04.2001 -
+2 - SCIENCE
Council of Higher Secondary Education
Orissa 04.2001 -
High School Diploma -
Board of Secondary Education
Orissa 04.2001 -
Skills
Team supervision
DECLARATION
Dear Sir/Madam, I hereby declare that the information furnished above is true to the best of my knowledge and awaiting a favorable reply from your end. Thanking you in anticipation and hoping for an interview I remain.
Personal Details
- MUKTIKANT ROUL
- C/o-MRUTYUNJAYA ROUL
- AT-DEULI
- PO-SIKUDI
- PS-RAJKANIKA, KENDRAPARA-754220
- ODISHA
- Date of Birth: 02th May 1984
- Religion: Hinduism
- Nationality: Indian
- Marital Status: Married
- Personal Attribute: Interest to keep updating my responsible job.
- Strength: Strong Power to achieve the Experimental Failure.
Timeline
Department Manager in Commercial
Reliance Retail Ltd (Fashion Factory)
03.2022 - Current
Store Commercial
Future Lifestyle Fashion Ltd (Brand Factory)
08.2011 - 03.2022
Customer Service Associate
RELIACE INDUSTRY LIMITED( Reliance Fresh)
08.2008 - 08.2011
Associate of Science - BSC
BHADRAK AUTO COLLEGE
04.2001 -
+2 - SCIENCE
Council of Higher Secondary Education
04.2001 -
High School Diploma -
Board of Secondary Education
04.2001 -
MBA - Marketing
SMUDE