Hi, I’m
MUKUL AHUJA
Customer service executive
Tilak Nagar
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
2
years of professional experience
Work History
Amazon
Customer Service Associate
01.2023 - 07.2023
Job overview
- Assisted customers with account inquiries, order status updates and returns in a fast-paced environment
- Provided excellent customer service by following the company's core values of Integrity, Service, Reliability and Excellence
- Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features and functionality
- To enhance my professional skills and working capabilities and serve my organization in the best possible way with determination and commitment, to enhance my learning curve
COFORGE
Senior Executive
08.2023 - 01.2025
Job overview
- Managed inbound customer calls, resolving queries and concerns efficiently
- Utilized strong communication skills to provide exceptional customer service
- Achieved consistent high-quality ratings through clear and professional phone interactions
- Demonstrated expertise in handling customer complaints and escalating issues when necessary
- Collaborated with teams to resolve customer issues and improve overall service
Education
Delhi UniversitySchool Of Open Learning
Bachelor of Commerce
04.2001
Skills
Mail handling
Timeline
Senior Executive
COFORGE
08.2023 - 01.2025
Customer Service Associate
Amazon
01.2023 - 07.2023
Delhi University
Bachelor of Commerce
04.2001
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