Mukul Angane

I am proud to have completed a rigorous training program at Tech Mahindra Business Process Services, earning recognition for outstanding performance. This achievement reflects my expertise in team management, customer service, and technical support.

Key Responsibilities:

Leadership:

• Led a diverse team of 10 Professionals providing exceptional Service Desk Support to UK based clients of over 5,000.
• Oversaw daily operations, achieving a 20% increase in service delivery efficiency.
• Set team objectives, conducted performance reviews, and fueling a 10% improvement in system functionalities.
• Supervised training programs, approved completed tasks, communicated training needs to corporate offices and reducing onboarding time by 40%.

Customer Service Excellence:

• Addressed and resolved an average of 30-40 customer issues daily via calls, emails, and chat, ensuring prompt and effective solutions.
• Delivered accurate product/service information and troubleshooting assistance, achieving a 90% first-call resolution rate.

Technical Expertise:

• Delivered exceptional IT support, resolving about 30-40 tickets per day, maintaining a 90% first-call resolution rate.
• Implemented and maintained telephony systems, ensuring 0 downtime during peak hours.
• Coordinated with vendors and carriers to ensure timely resolution of escalated issues.
• Troubleshot printers, multi-function devices (MFD), and resolved hardware, software, and network issues.
• Implemented and maintained virtualization, storage, cloud services, and IT infrastructure.
• Developed security policies, managed firewalls, ensured data protection, and monitored backups.
• Managed user accounts and access rights using Active Directory and Azure Active Directory.

I have demonstrated a consistent track record of driving business growth through lead generation, client relationship management, and customer retention strategies. My ability to identify opportunities, deliver tailored solutions, and ensure customer satisfaction has been recognized through multiple achievements.

Key Responsibilities:

• Lead Generation: Proactively identified and generated over 100 sales leads monthly through diverse channels, contributing to a 15% increase in business opportunities.

• Client Relationship Management: Built strong customer relationships by understanding needs and providing customized solutions, resulting in a 20% boost in customer satisfaction and a 25% increase in sales.

• Retention and Renewals: Focused on customer retention and upselling, achieving a 30% growth in renewals and a 15% increase in cross-selling revenue.

• Feedback Advocacy: Collected and analyzed customer feedback from over 200 clients, leading to product improvements and representing customer needs within the organization, resulting in a 10% improvement in service quality.

• Spearheaded sales analysis and strategized growth, identifying over 50 key sales opportunities and optimizing the pipeline, leading to a 20% increase in potential deals.

• Delivered outstanding sales performance by meeting aggressive targets, achieving a 30% higher conversion rate and engaging with 100+ clients during the 3-month contract period.

• Managed and nurtured relationships with key clients, ensuring long-term business growth and client retention.

• Oversaw contract negotiations, project timelines, and service delivery, resulting in a 15% increase in client satisfaction and a 20% rise in account renewals.

• Developed and implemented PR strategies, enhancing public awareness and reputation for the artist’s performances and brand.

• Coordinated media relations and promotional events, increasing engagement by 30% and expanding the artist's audience reach.

• Created strong targeted advertising campaigns for CRY - Child Rights and You.

• Successfully managed client expectations, delivering projects ahead of schedule and contributing to a 10% increase in ad revenue for the company.

• After acquiring a Professional Diploma in Event Management, I assisted in organizing and executing over 20 corporate events, managing logistics and vendor relations for each event.

• Played a key role in delivering seamless event experiences, contributing to a 30% increase in client satisfaction and securing repeat business for the company, generating a 25% rise in annual revenue.